Sithira Kajannapathy
Senior Bank Executive
Senai,01
Summary
Dynamic Senior Bank Executive with a proven track record at Hong Leong Bank Berhad, excelling in operations management and creative thinking. Achieved consistent revenue growth through innovative marketing strategies and enhanced customer satisfaction by streamlining processes. Expert in cash management, fostering strong client relationships, and driving operational efficiency.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Bank Executive
Hong Leong Bank Berhad
Kulai, Johor
12.2019 - Current
- Utilized up-to-date information to make effective decisions governing bank operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Improved operational efficiency for the bank through effective management and cost reduction strategies.
- Represented bank at community events to establish strong ties and promote business.
- Achieved bank''s revenue targets consistently through strategic planning and execution of innovative marketing campaigns.
- Increased customer satisfaction by streamlining banking processes and implementing new technologies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Managed regulatory compliance initiatives effectively, ensuring adherence to stringent guidelines and avoiding penalties or sanctions.
- To perform name screening and related searches to onboard new customers for both individual and non-individual accounts (Siron System).
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
- Supervised branch operations and made continuous improvements in each area.
- Cross selling product & services
Sales Executive
RHB Bank Berhad
01.2018 - 11.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Bachelor of Arts - Business Management
Wawasan Open University
Skudai 04.2001 -
Skills
Leadership
Operations management
Cash management
Creative thinking
Time management
Problem solving
Teamwork
Analytical reasoning
Customer service
Communication skills
Conflict resolution
Attention to detail
Timeline
Senior Bank Executive
Hong Leong Bank Berhad
12.2019 - Current
Sales Executive
RHB Bank Berhad
01.2018 - 11.2019
Bachelor of Arts - Business Management
Wawasan Open University
04.2001 -
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