Sirumalar Ann
Housing Assistant
Sepang, Selangor,10
Summary
Organized and dependable professional with extensive experience in facility and workplace management. Successful at managing multiple priorities with a positive attitude and committed to supporting organizational goals. Known for adaptability, collaboration, strong decision-making abilities, and a willingness to take on added responsibilities.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Housing Assistant
American Embassy Kuala Lumpur
09.2023 - Current
- Administrative and customer support: Handle first-line inquiries from tenants via phone or in person, provide basic advice, and refer them to the correct officer when necessary.
- Data and record management: Maintain and update tenant files, input data into housing management systems, and ensure all records are accurate and secure.
- Tenancy administration: Assist with the administration of tenancies, including new signups, mutual exchanges, and changes to tenancies.
- Tenant support: Investigate tenancy issues, provide guidance on housing matters, and help tenants access digital services.
- Compliance and safeguarding: Ensure tenants comply with conditions of tenancy, assist with preparing documentation for legal processes, and help with safeguarding and risk assessments.
- Liaison and coordination: Build relationships with other departments and external agencies to provide support and signposting.
Senior Workplace Specialist
RPG Commerce Sdn Bhd
07.2022 - 09.2023
- Learned and applied new skills quickly to improve efficiency.
- Executed daily operational duties accurately and efficiently.
- Demonstrated respect, friendliness, and teamwork across departments.
- Performed well under tight deadlines in a fast-paced environment.
- Applied critical thinking to evaluate solutions and make effective decisions.
- Identified issues, analyzed information, and proposed improvements.
- Participated in team-building activities to strengthen working relationships.
- Improved operations and delivered exceptional workplace services.
Senior Facility Officer
BT Global Technology (M) Sdn Bhd
01.2018 - 06.2022
- Supported South East Asia operations team with facility-related matters.
- Improved efficiency through rapid learning and process execution.
- Ensured accurate performance of daily operational duties.
- Used critical thinking for problem identification and resolution.
- Participated in continuous improvement initiatives.
- Managed parking allocation, waste disposal, and security operations.
- Allocated office space based on business needs.
- Managed insurance plans, service contracts, and record-keeping.
- Conducted forecasting and analysis for workplace operations.
- Planned maintenance activities and liaised with technicians and contractors.
- Worked closely with building management to resolve issues.
- Prepared quarterly and yearly budgets.
- Raised Purchase Orders, tracked requisitions, and processed payments.
- Monitored workplace and headcount utilization monthly.
Facility Manager
Cluttons GFM DMCC (Based in Nielsen (M) Sdn Bhd)
01.2015 - 12.2017
- Ensured compliance with safety and health regulations.
- Supervised a team of 10 employees.
- Led facility management staff in business plan development.
- Conducted inspections of facility grounds, structures, and systems.
- Managed finances and reviewed operational expenses.
- Oversaw equipment installation, maintenance, and repairs.
- Maintained facility grounds and safety compliance.
- Managed inventory and supply distribution.
- Prepared reports and schedules accurately.
- Oversaw facility space leasing and tenant relations.
- Tracked operational and financial performance.
- Developed and managed facility budgets.
- Collaborated with Procurement to create specifications and scopes of work.
Assistant Facility Manager (Contract)
Jones Lang LaSalle (Based in Ericsson Sdn Bhd)
08.2014 - 12.2014
- Applied new skills rapidly to meet operational needs.
- Delivered accurate day-to-day facility operations.
- Demonstrated professionalism, friendliness, and team support.
- Ensured compliance with policies and safety regulations.
- Solved problems using critical thinking and analytical skills.
- Excelled under tight deadlines.
- Handled customer interactions efficiently and resolved issues.
- Participated in continuous improvement activities.
- Used planning and coordination to achieve project goals.
Facility Management Coordinator
Sodexo (M) Sdn Bhd
12.2010 - 05.2014
- Quickly mastered new tasks to support facility operations.
- Served as point of contact for employees, vendors, and contractors.
- Maintained inventory of furniture and office supplies.
- Performed equipment troubleshooting.
- Updated floor maps and maintained data records.
- Coordinated technical teams and office supply orders.
- Managed incoming UPS mail.
- Acted as liaison between customers and building management.
- Handled a range of facilities requests including workspace adjustments, lighting, and installations.
- Supported office event planning.
- Set up workstations for new hires.
- Managed corporate printing supplies.
- Maintained clean and organized equipment areas.
Education
MBA, Master of Management -
12.2025
Ongoing
Bachelor of Arts - Corporate Communication
01.2011
Diploma - Corporate Communication
01.2009
Skills
Client relationship building
Excellent communication
Maintenance coordination
Documentation management
Lease administration
Negotiation
Teamwork and collaboration
Customer service
Additional achievement:
1 Awarded Best Team Player - 2025 (American Embassy Kuala Lumpur)
2 Awarded best team player - 2021 (BT Global Technology)
Job Preferences
- Willing to Travel: Yes
- Willing to Relocate: No
- Own Transport: Yes
Timeline
Housing Assistant - American Embassy Kuala Lumpur
09.2023 - Current
Senior Workplace Specialist - RPG Commerce Sdn Bhd
07.2022 - 09.2023
Senior Facility Officer - BT Global Technology (M) Sdn Bhd
01.2018 - 06.2022
Facility Manager - Cluttons GFM DMCC (Based in Nielsen (M) Sdn Bhd)
01.2015 - 12.2017
Assistant Facility Manager (Contract) - Jones Lang LaSalle (Based in Ericsson Sdn Bhd)
08.2014 - 12.2014
Facility Management Coordinator - Sodexo (M) Sdn Bhd
12.2010 - 05.2014
Kuala Lumpur Infrastructure University College - Bachelor of Arts, Corporate Communication
Kuala Lumpur Infrastructure University College - Diploma, Corporate Communication
Asia e University (AEU) - MBA, Master of Management,