SIRIOJASWINI KARTHIGESU
Customer Service Representative
Block 10-13-7, Tingat Paya Terubong 3, 11060 Air Itam, Pulau Pinang,07
Summary
Professional Summary
Experienced customer service representative with a strong skill set and proven track record of success. Exceptional at task prioritization and delivering top-notch customer service. Eager to apply training and expertise towards tackling new opportunities in the professional realm.
Overview
1
1
year of professional experience
22
22
years of post-secondary education
3
3
Languages
Work History
Sales Assistant
Saimika Trends
George Town, Penang
12.2023 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
Customer Service Sales Representative - Intern
Yi Ping Fang Art Studio
George Town, Penang
08.2023 - 11.2023
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
Education
Diploma in Fine Arts - Fine Arts
EQUATOR COLLEGE
George Town, Penang, Malaysia 2022.05 - 2024.04
Certificate - Art And Design
EQUATOR COLLEGE
George Town, Penang, Malaysia 05.2020 - 12.2025
Secondary School -
SMK (P) SRI MUTIARA PENANG
George Town, Penang, Malaysia 04.2001 - 12.2017
Skills
Active listening
Creative thinking
Safety and cleanliness standards
Problem solving
Highlight of Qualifications
- Active Listening
- Problem Solving
- Empathy
- Communication Skills
- Conflict Resolution
- Multitasking
- Time Management
- Attention to Details
- Technical Proficiency
Timeline
Sales Assistant
Saimika Trends
12.2023 - 02.2024
Customer Service Sales Representative - Intern
Yi Ping Fang Art Studio
08.2023 - 11.2023
Certificate - Art And Design
EQUATOR COLLEGE
05.2020 - 12.2025
Secondary School -
SMK (P) SRI MUTIARA PENANG
04.2001 - 12.2017
Diploma in Fine Arts - Fine Arts
EQUATOR COLLEGE
2022.05 - 2024.04
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