SIOW WEI KIAT

IT Support Engineer
Meggitt

• Spearheaded successful migration of Meggitt Aerospace Asia Pacific Pte Ltd work domain to Parker Hannifin , showcasing advanced system migration skills and ensuring a smooth transition.
• Delivered exceptional IT support by leveraging extensive expertise in Microsoft OS and Microsoft Office 365, effectively resolving complex issues and maintaining high system performance.
• Utilized advanced troubleshooting techniques to diagnose and resolve technical problems, minimizing downtime and enhancing productivity.
• Provided hands-on support with Basic Active Directory tasks, including unlocking user accounts, resetting passwords, and creating new user profiles.
• Delivered technical assistance both remotely and on-site for IT-related devices, demonstrating flexibility and responsiveness.
• Efficiently managed incident requests and inquiries through ticketing system and phone, offering timely solutions and maintaining clear communication.
• Excelled in diagnosing user errors and issues, ensuring effective problem resolution.
• Demonstrated ability to multi-task and work effectively as team player, while also thriving independently in fast-paced environment.
• Leveraged strong communication and customer service skills to support end-users and enhance overall satisfaction.

As a Project Assistant, I've honed skills in project coordination, effective communication, and time management. I excel in supporting project teams by organizing schedules, managing documentation, and facilitating seamless collaboration. My proactive approach ensures timely completion and successful outcomes in dynamic environments.

• Ensured project compliance with regulatory standards by maintaining up-to-date documentation and records.
• Reduced errors in project execution by overseeing quality assurance process.