SinYee Yong
Bachelor Of Accountancy
Asahan,04
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.
Overview
4
4
Languages
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Sales Representative
Shelton Design
Malacca Town, Malacca
02.2017 - 03.2018
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Identified client needs, built relationships and overcame objections to drive sales.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Efficiently solved complex problems that impacted management.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
Beautician
Cosmoskin beauty
Mont Kiara , Kuala Lumpur
01.2016 - 01.2017
- Suggested treatments and styles to suit customers' appearance and desired look.
- Recorded notes for future reference, including customer preferences and services delivered.
- Created memorable customer experiences by including special services such as head and neck massages during appointments.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Education
Bachelor of Accountancy -
Royal Melbourne Institute Of Technology
Singapore 04.2018 - 10.2020
High School Diploma -
Pay Fong High School
Malaysia 01.2014 - 12.2016
Skills
Customer Relations
Timeline
Bachelor of Accountancy -
Royal Melbourne Institute Of Technology
04.2018 - 10.2020
Sales Representative
Shelton Design
02.2017 - 03.2018
Beautician
Cosmoskin beauty
01.2016 - 01.2017
High School Diploma -
Pay Fong High School
01.2014 - 12.2016
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