Sin Yee Ang

Oversee the tax compliance and filing processes for over 150 expatriate employees, including high-net-worth individuals, while providing advisory services on expatriate tax equalization, tax protection, and international assignments. continue to lead a team of junior staff and interns, ensuring tax filings are accurate and timely, and mentor them to strengthen their technical knowledge. Additionally, I actively contribute to improving internal processes, successfully managed multiple client engagements, and ensuring adherence to Malaysian tax regulations.

• Oversee tax preparation and review individual income tax returns for over 150 expatriate employees annually including high-net-worth individuals, ensuring accuracy and compliance with regulation.
• Increase client retention rates and delivered high-quality client service by addressing inquiries and providing accurate responses to ensure client satisfaction and trust, explaining complex concepts, maintaining regular communication about updates in taxation rules.
• Advise clients on expatriate tax issues, including tax equalization, tax protection policies, and implications of relocation.
• Gradually gain exposure to tax advisory services, including advising on the assessment of taxability items and providing support for other assigned advisory services.
• Continuously mentor and train junior staff by providing guidance on technical tax issues.
• Expand role to conduct tax briefings for both inbound and outbound expatriate assignees on Malaysia tax matters, covering the start and end of assignments or employment in Malaysia.
• Assist clients with role application in the MyTax portal (role application for Director and appointing representative of the employer or director)
• Actively plan and coordinate with junior team members to ensure timely submission of multiple clients' tax filings by establishing clear timelines and deadlines for internal reviews and approvals, while supervising daily tasks and managing to-do lists to ensure all client work is addressed promptly and operations proceed seamlessly.
• Assist clients during tax audits conducted by the Malaysian Inland Revenue Board (IRB) by acting as a liaison. This involves advising clients on the necessary documentation required for the audit, ensuring they are well-prepared, reviewing the documents provided for completeness and appropriateness, and following up with the tax authority to address any inquiries or concerns until the audit is closed.
• Provide expert advice on individual tax matters, including expatriate taxation, international assignments, and residency issues.
• Successfully assisted expatriate employees in claiming Foreign Tax Credit and Double Tax Agreement exemptions.
• Review Monthly Tax Deductions and thoroughly assess the monthly payroll reports prepared by junior staff to ensure accurate calculations and high compliance with relevant regulations.
• Prepare shadow payroll for expatriates holding a Professional Visit Pass (PVP), ensuring compliance with local tax regulations.
• Play a key role in transitioning the client's payroll from Timesoft to Unit4 system.
• Continuously stay informed about legislative changes (Income Tax Act,1967) and statutory bodies (EPF, SOCSO, EIS, and PCB) to provide up-todate advice.
• Proven ability to work independently with minimal supervision while effectively collaborating in a team environment, consistently completing tasks and project within established deadline.

Solely responsible for managing Malaysia payroll for 100+ employees, ensuring compliance with statutory requirements and overseeing employee benefits. I handled payroll documentation for new hires, managed attendance, processed leave requests, and conducted payroll audits to ensure timely and accurate disbursements. Additionally, I identified and addressed payroll system issues, significantly improving accuracy and operational efficiency.

• Quick learner with a demonstrated ability to acquire knowledge of payroll processes during a three-week handover, showcasing a strong adaptability to new situation and technologies.
• Solely responsible for managing payroll for over 100 employees in Malaysia, ensuring compliance with statutory requirements and maintaining accuracy in all transactions.
• Managed payroll documentation for new hires, verified required documents, and coordinate with vendors to set up access to the Unit4 system.
• Maintain accurate and up-to-date employee records, including personal information, leave records, and employment contracts.
• Assisted with the registration and administration of life and medical insurance benefits, ensuring employees were properly enrolled and providing clear explanations of coverage details and eligibility. Addressed employee inquiries regarding their benefits to ensure understanding and clarity.
• Monitor employee attendance, approving leave requests and managing overtime applications, while also handling flexible benefit claims and staff expense reimbursements.
• Demonstrated the ability to work independently while collaborating with supervisory personnel, contributing to and progressively improving payroll operations.
• Efficiently manage time to complete all tasks within deadlines, demonstrating strong organizational skills and time management skills.
• Manage day-to-day operations, ensuring smooth payroll processing and effectively addressing payroll-related inquiries and concerns from both management and employees.
• Organized and detail-oriented with a strong work ethic and commitment to excellence in payroll management.
• Perform comprehensive reviews of payroll reports (including salaries, bonuses, allowances, deductions, and overtime payments) received from the vendor, ensuring minimal errors before initiating payment requests.
• Ensure timely and accurate disbursement of payroll, including liaising with the finance team for fund transfers.
• Contributed to HR projects, including employee handbook revisions, by providing data-driven insights and recommendations for enhancements.
• Assist with audits and ensure payroll records are maintained accurately for both internal and external audits.
• Proactively identified a critical loophole in the attendance system during secondment, enabling the client to implement corrective measures that significantly improved accuracy and streamlined payroll processes.

Managed an expanding portfolio of clients, ensuring high-quality tax filings and providing expatriate tax advisory. Actively conducted tax briefings for expatriates and mentored newly onboarded junior staff on tax procedures. Streamlined tax filing processes to enhance team productivity, reduce preparation time, and ensure 100% compliance with the Income Tax Act and related statutory requirements.

• Manage, supervise and mentor a newly onboarded junior staff member, provide comprehensive training and support to ensure her successful integration into the team, thereby enhancing overall team performance.
• Implement effective communication strategies within the team to foster a collaborative environment that promotes knowledge sharing and facilitates problem-solving.
• Streamline tax filing processes by developing new procedures that significantly reduced preparation time for clients.
• Conduct tax briefings for inbound expatriate assignees regarding Malaysia tax matters (e.g. start of assignment / employment in Malaysia).
• Prepare complex hypothetical tax and tax equalization calculations.
• Manage an expanded portfolio of multiple client engagements concurrently, prioritizing tasks effectively to meet tight deadlines during peak seasons.
• Develop a comprehensive client case list and perform file maintenance to promote accuracy and information compliance.
• Respond promptly to official tax notices requiring clarifications and additional submissions to ensure compliance with Malaysian tax regulations.
• Build a reputation for excellence by consistently delivering high-quality work and exceeding client expectations evidenced by positive client feedback and compliments received via surveys and emails.
• Prepare and submit the Notification by Employer Under Section 83 of the Income Tax Act, 1967 in respect of Benefits Received by Employees from Employee Share Scheme (Form BT/MSSP/2012) - Appendix A.
• Prepare the List of Names of Employees Accepting the Offer Under the Employee Share Scheme - Appendix B.
• Prepare and submit the List of Names of Employees Who Have Exercise the Offer Under the Employee Share Scheme - Appendix C.
• Assist clients in compiling documents and submitting them to Securities Commission (SC) for the launch of share scheme.
• Provide detailed, step-by-step guidance to junior staff on Timesoft software, enabling her to become the primary preparer while I reviewed her work for accuracy.
• Improve team productivity by effectively delegating tasks and coordinating work schedules, resulting in the successful achievement of agreed-upon service level agreement (SLA).
• Consistently contribute to team success by exceeding performance metrics for quality, productivity, and client satisfaction.
• Strengthen communication skills through regular interactions with government officials, statutory bodies, and clients.
• Develop and maintain positive relationships with external partners, including government agencies and professional organizations within the tax industry.
• Address taxpayer inquiries promptly, progressively managing a higher volume of complex inquiries via calls and emails.
• Facilitate communication between clients and tax authorities, ensuring clear understanding and resolution of tax matters.

Expanded technical expertise in expatriate taxation, payroll compliance, and regulatory filings while progressively taking on more complex assignments. Gained increased exposure by communicating directly with clients and contributing to tax briefing sessions. Developed strong leadership and communication skills by supervising interns and liaising with regulatory bodies on taxation matters.

Promoted from Tax Assistant and continued to manage all responsibilities of the Tax Assistant role while expanding my scope of work:

• Conduct thorough reviews of documents and information submitted by clients, ensuring completeness and accuracy. Draft emails for manager review to communicate with clients by providing feedback on submitted materials and requesting any additional or omitted documents and information.
• Provide excellent customer service by addressing client inquiries regarding their tax situations, primarily handling initial inquiries via email and phone for less complex cases as I developed my expertise.
• Develop strong relationships with colleagues within the firm, fostering collaboration on challenging cases.
• Successfully apply for Malaysia Tax Resident Certificate for expatriate employees from the Malaysian Inland Revenue Board (MIRB).
• Assist client by inquiring with the Securities Commission Malaysia about lodgment fees related to the launch of the Restricted Stock Units (RSU) and addressing specific questions regarding the process.
• Coordinate the submission of Form BT/MSSP/2012 (Appendix A) to the Malaysian Inland Revenue Board (MIRB) for the launch of Share Scheme on behalf of client.
• Prepare draft engagement letter (for potential new clients and refreshed engagement letters for existing client).
• Manage monthly payroll for client using Timesoft software and arrange mandatory statutory payments on their behalf within the stipulated deadline.
• Supervise and guided interns on daily task, ensuring their development and productivity.

Acquired in-depth knowledge of immigration regulations, assisting multinational clients with work visa applications, employment pass renewals, and compliance procedures. I coordinated documentation, provided advisory services on expatriate entry requirements, and ensured seamless immigration processes, including addressing entry and exit procedures during the pandemic.

• Proven ability to quickly acquire new skills and knowledge while effectively adapting to the dynamics and operational requirements of a
  seconded department.
• Assist clients with new, renewal and extension applications for Employment Pass (EP), Dependent Pass (DP), Professional Visit Pass
  (PVP) and Special Pass for their expatriate employees.
• Assist client in submitting additional EP and PVP projection applications (additional quota).
• Provide comprehensive immigration support, coordinating all requirement from initial consultation and eligibility assessment to the
  preparation of relevant documentations.
• Review documents provided by clients for work visa application and offered appropriate advice.
• Compile and coordinate the submission of documents to Malaysian Institute of Translation & Books for English translation.
• Advise client on the processes and steps required to enter Malaysia during the Covid-19 pandemic, following the Approval Letter from the Director General of Immigration Malaysia.
• Manage time effectively to ensure all tasks were completed within deadlines.
• Arrange logistic for endorsement, as well as the renewal and cancellation of Employment Pass (EP) and Professional Visit Pass (PVP)
  applications.
• Successfully assist expatriate employee in appealing Employment Pass application.
• Monitor developments in immigration law and procedural changes to enhance client service quality and case outcomes.

Developed expertise in expatriate tax compliance, income tax filings, and statutory reporting. Assisted clients with tax registration, Monthly Tax Deduction (MTD) calculations, and clearance procedures while ensuring adherence to regulatory deadlines. Strengthened analytical and problem-solving skills by managing tax documentation and coordinating with tax authorities on client matters.

• Prepare and file annual tax return for clients in various industries according to government regulations and requirements.
• Prepare the Tax Data Organizer (TDO) or Malaysian Tax Questionnaire (MTQ) for expatriate employees, which were sent to them to gather
  relevant information for annual tax filing.
• Review and analyze client data, including TDO, MTQ and supporting documents for tax reliefs, to accurately prepare income tax returns.
• Prepare the Return of Remuneration from Employment (Form EA) for both local and expatriate employees.
• Prepare Monthly Tax Deduction (MTD) calculations for multiple clients concurrently, ensuring timely submissions. This involves collating compensation information from expatriate employees and/or the client's payroll team, followed by the meticulous preparation of relevant documentation, submitting tax withholding documents, and facilitating payments while ensuring compliance with all tax
  obligations.
• Assist client in calculating the Value of Living Accommodation (Temporary Living and Benefit in Kind) for expatriate employees to determine the taxable value for MTD calculation.
• Assist expatriate employees in registering for the Malaysia Tax Identification Number (E-daftar).
• Prepare and submit of the Notification of Commencement of Employment (Form CP22) to the Malaysia tax authority on behalf of clients, ensuring adherence to deadlines.
• Maintain detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
• Secure and properly handle confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
• Prepare and submit tax clearance packages for employees prior to their departure from Malaysia (e.g. end of assignment or country to country move), including preparing a list of entry and exit records from their passports to determine residence status, verifying the passport at the tax office, preparing the Notification of Cessation of Employment (Form CP21), and obtaining the client’s original signature for submission to the Malaysia Tax Authority. Maintain regular followups with the Malaysia Tax Authority to track the status of tax clearance letter.
• Prepare comment letters regarding the tax clearance letter issued by the Malaysia Inland Revenue Board, advising expatriate employees on their tax position.
• Assist Manager in coordinating with expatriate employees to schedule convenient times for entrance and exit tax briefings.
• Responsible for raising monthly bills and issuing invoices to clients for services rendered, which includes sending the invoices to clients and following up on overdue payments.

Gained hands-on experience in corporate taxation and compliance reporting. I assisted in the preparation and filing of tax returns, calculated capital allowances, and managed data entry for sales and purchase invoices. This role helped me develop a strong foundation in tax regulations and corporate compliance while ensuring proper documentation handling and timely filing.

• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Assisted in the preparation and filing of annual or quarterly tax returns on behalf of client's business and tax prepares reviews.
• Assisted in the preparation and filing of newly established company (CP600C, CP600E and CP55 forms).
• Assisted in the preparation and submission of the CP204 and CP204A forms, ensuring timely filing with the Inland Revenue Board of Malaysia (IRBM).
• Calculate capital allowances and depreciation schedules, ensuring compliance with tax laws.
• Assisted in data entry for sales and purchase invoice using SAGE Accounting system.
• Prepared billing letters to customer, provide updates to customer of their outstanding balances via email.
• Assisted in the paperwork filling, greeting customers and administered to any task as assigned.