Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sindi Mustafar

Sales (Customer Service)
Kulai,Johor

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service

Globaltron-PLC Technologies Sdn Bhd
Kulai
2019.03 - Current

1) Analyzed customer's price quotation request for new machining or Die Casting parts.

2) Discussion with customer regarding requirement of the request parts in regards of Fabrication process.

3) Sourcing for the raw material cost and other process cost required in future fabrication of the said parts

4) Compiling all of the cost and calculating the company's profit margin

5) Draft the Price quotation for new Parts and submit to top management for approval

6) submit the official price quotation to customer for review and consideration.

7) liaising with customer and internal Engineers for the new part fabrication during First Article (FA) stage, until FA approval.

Field Manager

7 Eleven Malaysia
Pontian
2004.03 - 2019.02

1) Responsible for successful operations of several stores.

2) Able to solve shortages/overages issues and operate efficiently within the budgeted company’s expenses to ensure profitability

3) Review store P & L with SMs and number per store managed effectively

4) To ensure that store manager (SM) understand the reason which affect the profitability and to perform necessary action plan

5) Ensure 7-Eleven fundamentals are carried out and delivered to better serve customer and create customer loyalty.

6) Regular update on companies policies and requirements and store visit.

7) Implementation of effective ordering at store level.

8) Ensure all staff have completed 7-Eleven training and to have productive working environment.

9) Consistently follow up on SM performance and develop them to

deliver their job requirements.

10) Regular review on SM performance and conduct individual/group consultation session to seek for improvement.

11) Lead and motivate SM in achieving Company’s target in sales and profitability

12) To liaise with relevant vendors on stocks and delivery of items to stores.

Education

Sijil Tinggi Pelajaran Malaysia (STPM) - Business Economics

Sekolah Menengah Tunku Abdul Rahman Putra
Kulai, Johor, Malaysia
2001.01 - 2003.11

Kursus Asas Komputer (Sijil) - Basic Computer

Institute Technology Saujana
Kulai, Johor, Malaysia
2004.02 - 2004.11

Skills

Customer service optimization

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Timeline

Customer Service

Globaltron-PLC Technologies Sdn Bhd
2019.03 - Current

Field Manager

7 Eleven Malaysia
2004.03 - 2019.02

Kursus Asas Komputer (Sijil) - Basic Computer

Institute Technology Saujana
2004.02 - 2004.11

Sijil Tinggi Pelajaran Malaysia (STPM) - Business Economics

Sekolah Menengah Tunku Abdul Rahman Putra
2001.01 - 2003.11
Sindi Mustafar Sales (Customer Service)