Airbnb, Superhost
02.2022 - Current
Hi, I’m
SIM ZHI ZHONG
Administration Officer
33 Tingkat Lembah Ria 4, Air Itam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
And to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Airbnb, Superhost
02.2022 - Current
Job overview
- Professional achieving 4.9-star ratings and Superhost Status for 2 quarters
- Successfully serviced over 91 guest stays, in only 6 months' time
- Ability to respond to all guest questions and problems in a timely manner, resulting in a 99% response rate and 5star in communication
- Troubleshoots problems and resolves them in a timely manner resulting in 0 Resolution Center Customer claims payouts.
Samsung SMEPenang
Administrative Officer
11.2021 - Current
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing teams.
Ebay Ecommerce
Self Employed
02.2018 - 10.2020
Job overview
- Have over 120+ 100% positive ratings on eBay
- Maintaining and organizing inventory, packing, and shipping processes on time, by using Excel and
- Quickbook to track and managed
- Has the ability to communicate well with customers' problems, and solved them, resulting in a 100% positive rating
- Able to analyze market demands, and improve revenue, and profit margins based on historical data, trends, and intuition.
Education
Macquarie University College
Diploma of Account, Commerce And Administion from Commerce and Business Administration
02.2017 - 10.2018
Macquarie University
Bachelor of Commerce from English, Accounting
01.2019 - 11.2021
Skills
Teamwork and Collaboration
Decision-Making
Problem-Solving
Organization and Time Management
Critical Thinking
GSPN
Multitasking Abilities
Flexible and Adaptable
Self-Motivated
Timeline
Administrative Officer
Samsung SME
11.2021 - Current
Macquarie University
Bachelor of Commerce from English, Accounting
01.2019 - 11.2021
Self Employed
Ebay Ecommerce
02.2018 - 10.2020
Macquarie University College
Diploma of Account, Commerce And Administion from Commerce and Business Administration
02.2017 - 10.2018