Simran Simran
Manager
Sydney,NWS
Summary
Dynamic Shift Supervisor at Oporto with a proven track record in staff management and cash handling. Expert in training and mentoring teams, enhancing operational efficiency, and ensuring compliance with safety regulations. Recognized for resolving customer issues effectively, contributing to increased satisfaction and loyalty. Committed to fostering a motivated and productive work environment.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Oporto
Sydney, NSW
03.2021 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Front of House
Oporto
Sydney, NWS
03.2018 - 03.2021
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Implemented cross-training initiatives that allowed flexibility among Front Of House team members encouraging teamwork and boosting productivity during shifts.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
Consultant
Sutherland Healthcare Solutions
Hyderabad, Telangana
04.2016 - 02.2018
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
Master of Arts - Master's in Professional Accounting
MIT
Sydney 03.2019 - 02.2020
Master of Arts - Master's in Professional Accounting
Federation University
Sydney 03.2018 - 10.2018
Bachelor of Arts - B.Com Computers
Kasturba Gandhi Degree College
Hyderabad, India 07.2013 - 04.2016
No Degree - 11,12
St Francis Jr College For Women
Hyderabad, India 06.2011 - 03.2013
No Degree - Kindergarten Education
St Francis Girls High School
Hyderabad, India 04.2001 -
Skills
Inventory control
Schedule management
Training and mentoring
Cash handling expertise
Staff management
Workplace safety
Staff development
Staff scheduling
Safety awareness
Employee training
Inventory management
Document management
Operations management
Inventory control and record keeping
Financial management
Timeline
Shift Supervisor
Oporto
03.2021 - Current
Master of Arts - Master's in Professional Accounting
MIT
03.2019 - 02.2020
Front of House
Oporto
03.2018 - 03.2021
Master of Arts - Master's in Professional Accounting
Federation University
03.2018 - 10.2018
Consultant
Sutherland Healthcare Solutions
04.2016 - 02.2018
Bachelor of Arts - B.Com Computers
Kasturba Gandhi Degree College
07.2013 - 04.2016
No Degree - 11,12
St Francis Jr College For Women
06.2011 - 03.2013
No Degree - Kindergarten Education
St Francis Girls High School
04.2001 -
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