Simon Hon Chuan Chong
Operations Director
Petaling Jaya, Selangor
Summary
Focused Sales and Operations with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
20
20
years of professional experience
Work History
Operations Director
Cartrack Malaysia
08.2022 - Current
- Improved company revenue by collaborating with marketing, sales and service departments.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Mentored employees and offered constructive feedback for performance improvement.
Business Operation Director
Radius Payment Solution Sdn Bhd
12.2021 - 07.2022
- The businesses/ industries within the Radius Group includes automotive (manufacturing and sales), telematics insurance (development) and fleet telematics (sales)
- In addition to the job responsibilities in my previous role, new job responsibilities include: -
- Development of automotive solutions to automotive dealers
- This includes offering of IoT connectivity solutions to dealers for connectivity to their customers.
- Ensuring current telematics insurance platform is relevant and planning of future developments.
- Ensuring fleet telematics solutions are up-to-date to customer’s requirements and working with sales team in developing further business opportunities with customers.
- Assisting the IT Team to ensure software and hardware platform is relevant in supporting all customers.
- Reporting to Group Commercial Director and CEO.
Group Manager – Automotive & Fleet Division
CSE Telematics Sdn Bhd
02.2016 - 11.2021
- Development of automotive and fleet division
- Working with principals in Europe such as Vodafone, MetaSystem IT and FairConnect.
- Coordinate the OE sales of automotive and fleet solutions to end customers
- Contribution to group turnover of 200million in sales.
- Working with R&D and platform team in development of pioneer Telematics Insurance in Malaysia with AXA Affin Insurance, Berjaya Sompo to offer telematics insurance.
- Assisting in development of eCall Malaysia project with MIROS and Ministry of Transport (MoT).
- Managing a team of 3 sales and account management personnel in maintaining and developing business opportunities with OE and fleet customers.
- Reference corporate customers includes GrabCar, SoCar, Toyota, Volvo, Honda, Hap Seng, Cycle & Carriage Mercedes and individual dealers.
- Reporting to Group Commercial Director and CEO.
- Developed and maintained relationships with customers and suppliers through account development.
Lead of Sales & Project Manager
CSE Telematics Sdn Bhd
06.2010 - 01.2016
- Development of fleet telematics specialising in telematics solutions for personal and commercial vehicles.
- Working with technology principal Minorplanet S.E Asia in developing customised fleet solutions for local and Singapore market.
- Responsibilities include creation of end to end business flow between ordering and procurement from principal and local business suppliers.
- Working with Finance and Legal team in creating customers agreement and payment.
- Assisting in day to day administration and smooth running of the regional office in Kuala Lumpur and Singapore.
- Reference corporate sales closure customers includes G4S Malaysia, Mayflower Car Rental, and Halliburton.
- Reporting to Executive Director and CEO.
Project Manager, Product Planning
CSE Multimedia Sdn Bhd
02.2007 - 05.2010
- Development of Internet TV with online purchasing account
- This includes working with Affin Bank to get the pioneer approval from Bank Negara Malaysia (BNM) for online shopping account.
- Leading role in formalising business partnership between CSE and Genting Group in merchants exchange and loyalty programme
- Project planning and development from online marketing and purchasing with merchants, logistics and delivery to customers.
- Reporting to Executive Director
Sales & Marketing Executive
CSE Multimedia Sdn Bhd
03.2004 - 01.2007
- Team member in development of Internet TV
- Recruitment of merchants ranging from retail outlets, hotels and restaurants.
- Creation of merchants and hotels channels with multimedia team.
- Meeting team merchant recruitment target of 300 merchants.
- Reporting to Manager, Head of Product Planning
Education
Bachelor's Degree in Computing -
Monash University
01.2003 -
South Australian Matriculation - undefined
Taylors College Subang
01.1999 - undefined
Skills
Microsoft Office Suites
Workforce Planning
Operational Excellence
Business Management
Team Leadership
Problem-solving abilities
Multitasking
Customer Relations
Sales Strategies
Relationship Building
Performance Improvements
Customer Retention
Referrals
Brian Lim, Previous Group Finance Manager in CSE Group of Companies, +6012 2163309
Chris Ferreira, Regional Head Cartrack +27 716446004
Personal Information
Age: 43
Languages
English
Bahasa Malaysia
Mandarin
Hokkien (Basic)
Timeline
Operations Director
Cartrack Malaysia
08.2022 - Current
Business Operation Director
Radius Payment Solution Sdn Bhd
12.2021 - 07.2022
Group Manager – Automotive & Fleet Division
CSE Telematics Sdn Bhd
02.2016 - 11.2021
Lead of Sales & Project Manager
CSE Telematics Sdn Bhd
06.2010 - 01.2016
Project Manager, Product Planning
CSE Multimedia Sdn Bhd
02.2007 - 05.2010
Sales & Marketing Executive
CSE Multimedia Sdn Bhd
03.2004 - 01.2007
Bachelor's Degree in Computing -
Monash University
01.2003 -
South Australian Matriculation - undefined
Taylors College Subang
01.1999 - undefined
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