Simon C H Wong
Cheras
Summary
Accomplished Operation Manager with a proven track record at Aircilla Sdn Bhd, enhancing workflow efficiency and exceeding revenue targets by effectively managing resources. Skilled in Operations Management and Team Leadership, I excel in driving top talent acquisition and fostering customer satisfaction. Achieved significant improvements in employee accountability and performance outcomes through strategic planning and implementation.
Overview
12
12
years of professional experience
Work History
Operation Manager
Aircilla Sdn Bhd
Kuala Lumpur
03.2021 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operation Manager
M Group Sdn Bhd
Kuala Lumpur
05.2019 - 11.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Area General Manager
Shanghai Bromley Limited
London
01.2012 - 11.2018
- Streamlined internal processes to improve workflow efficiency and reduce operational costs.
- Negotiated favorable contracts with suppliers to secure cost-effective pricing for materials and services.
- Facilitated regular performance reviews to assess employee strengths, weaknesses, opportunities for growth or improvement, leading to increased job satisfaction levels across the organization.
- Spearheaded talent acquisition strategies resulting in attracting top talent that drove organizational success.
- Strengthened team productivity and collaboration through effective leadership, coaching, and training initiatives.
- Exceeded revenue targets by effectively managing budgets, resources, and financial performance metrics.
Education
Bachelor of Science - Business
London Metropolitan University
City Of London07.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
Languages
English, Chinese (Cantonese), Chinese (Mandarin), Malay
Native language
Timeline
Operation Manager
Aircilla Sdn Bhd
03.2021 - 05.2024
Operation Manager
M Group Sdn Bhd
05.2019 - 11.2019
Area General Manager
Shanghai Bromley Limited
01.2012 - 11.2018
Bachelor of Science - Business
London Metropolitan University