Simon Lai Wai Hou

• Leading the full lifecycle delivery of regional IT infrastructure projects across Singapore and Malaysia, serving enterprise clients in the insurance, banking, and telecommunications sectors.
• Managing all aspects of project execution including scope definition, budget planning, scheduling, risk mitigation, stakeholder engagement, and post-implementation support.
• Collaborating with cross-functional internal teams and external vendors to translate complex business requirements into actionable project roadmaps, ensuring transparency and stakeholder alignment throughout.
• Enforcing robust project governance using MS Project and internal PMO methodologies, resulting in 95%+ on-time delivery rate across multiple concurrent engagements.
• Proactively minimizing risks and reducing escalations through structured issue resolution, early-warning indicators, and formalized change control processes.
• Fostering strong, long-term client relationships through consistent, high-quality delivery-driving repeat business and client satisfaction.

•⁠ ⁠Delivered 5+ concurrent global infrastructure projects annually across regions such as the US, Russia, and Germany, ensuring on-time completion through stakeholder alignment and multi-timezone coordination.

•⁠ ⁠Led a cross-functional project team of over 10 members, including project managers and engineers, distributed across five countries, from project initiation through to post-deployment support.

•⁠ ⁠Managed full project lifecycle for strategic clients like Alibaba, Bytedance, Kuaishou, and Tencent, achieving 100% delivery compliance.

•⁠ ⁠Developed and enforced standard operating procedures (SOPs) and vendor training frameworks, significantly reducing miscommunication and maintaining

•⁠ ⁠Coordinated physical infrastructure setup, including data center deployments and device configurations, while proactively resolving technical and operational issues to ensure project continuity and business readiness.

•⁠ ⁠Supported project planning, documentation, and coordination for IT implementation projects.

•⁠ ⁠Assisted in technical system configurations and client communications.