Si Min Wong

• Administrate fraud referrals from various sources; identifying, building, linking and escalating cases to management for review and/or assignment.
• Responsible for coordinating and investigation of high-level internal fraud matters and/or network security incidents.
• Provide tactical analysis to client businesses and CSIS investigation units through referral management, linking events and data quality management.
• Investigate in order to identify the root cause of vulnerabilities, identification of employee behavior that breaches the policy, detection of fraud perpetrators and recovery of stolen or lost assets.
• Produce reports and provide analysis for more complex cases either as part of a team.

1) Hong Kong Pre‐Sales Call Monitoring Team Lead

• Lead and encourage a strong compliance and control environment including during regulatory exams and internal audit reviews.
• Ensure daily and monthly productivity of individual members are meet, and ensure Hub meets overall SLA in line with policy and country specific requirement.
• Ensure the team meet local/HK/HKMA regulatory and regional RDIP requirements.
• Provide regular status updates for all projects and create presentations for steering committee updates.
• Create and facilitate training sessions, and business scenarios against specified requirements.

2) Hong Kong Investment and Insurance Sales Surveillance Analyst

• Review and disposition of alert triggers based on investigation results; investigations could involve document/call review, analyze client behaviors based on client KYC, account info's, customer surveys etc.
• Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.
• Prepare trend analysis and surveillance reports for management reporting.
• Report and document the quality of work report of Sales Representatives.

Hong Kong Transaction Call Monitoring Review Analyst

• Ensure that monthly operational activities are handle within SLA, meeting all KPIs.
• Meeting SLA for call monitoring cases based on sampling methodology within T+1months.
• Keep track for the regulator/process changes.
• Update timely on branches' appeal cases/rectification calls.
• Provide cross support to other teams in situation of increase in volume or shortage of FTE.

• Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
• Complied with established internal controls and policies.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• To outsource and develop affluent market prospects through different channels.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Built and maintained relationships with new and existing clients while providing high level of expertise.