Sim Kwang Hee
Operations Administrator / Data Entry / Administration
Razak City Residence,Kuala Lumpur
Summary
Operations administrator with 7 years of experience in customer service and administration. Expertise in data entry, CRM, and Salesforce. Achievements include resolving 95% of customer issues within one day, increasing satisfaction scores by 30%, and improving document retrieval efficiency by 40%. Aiming to leverage skills to enhance operational efficiency and customer satisfaction in a new role.
Overview
11
11
years of professional experience
Work History
Service Consultant
TSA group
02.2024 - 07.2025
- Resolved 80% of monthly billing disputes, achieving a 95% increase in customer satisfaction.
- Enhanced billing efficiency by 15% by handling 600 inquiries monthly and streamlining service policies.
- Delivered real-time solutions and personalized support, leading to a 95% improvement in customer satisfaction.
- Handled and protected sensitive customer information, maintaining trust through strict adherence to privacy protocols.
- Resolved escalated issues with callbacks or emails, ensuring smooth problem resolution and improved service quality.
- Coordinated technician scheduling and dispatch for internet installations, ensuring timely customer service.
- Handled account updates, mobile or internet plan purchases, and credit refunds, simplifying customer service processes.
Administration Assistant
Negotiators real estate
12.2023 - 01.2024
- Completed data entry tasks accurately and efficiently within designated deadlines.
- Thoroughly verified data to maintain its integrity and reliability.
- Organized and managed files, streamlining retrieval and storage processes.
- Offered administrative support to the management team to enhance operations.
- Handled various clerical tasks such as photocopying, faxing, mailing, and scanning documents.
- Systematically organized documents, making it easier to access vital information.
- Conducted quality control reviews to ensure documentation met organizational standards.
Internship, Market Research Analyst
The innovation factory
11.2022 - 02.2023
- Boosted market understanding by 30% through conducting thorough research to evaluate specific conditions.
- Gathered data via phone surveys to improve research precision.
- Conducted online market research to explore future trends and features.
- Tracked and predicted marketing trends to guide strategic decisions.
Internship, Administration and Finance Assistant
Equals international
08.2022 - 10.2022
- Enhanced data accuracy by 40% with WiseNet software for precise data entry.
- Performed in-depth evaluations of Smartsheet software features.
- Prepared bills and checked invoices using Xero software.
- Collaborated with internal stakeholders to gather necessary information.
Internship, Accounting Clerk
Young martin & associates pty. ltd
11.2021 - 02.2022
- Enhanced financial record accuracy by 15% through precise numerical data entry.
- Boosted accuracy by 15% through monthly data entry for credit and debit transactions.
- Signed payment receipts serve as proof of payment, offering confirmation for customers.
- Checked financial statements in both general and bank ledgers to confirm their accuracy.
Food and Beverage Attendant
Empress restaurant
01.2019 - 09.2021
- Boosted customer satisfaction scores by 15% through exceptional food and beverage service.
- Enhanced guest welfare by 20% through strict adherence to food health and safety protocols.
- Collaborated with team members in a lively, high-energy environment.
- Assisted staff with event setup by handling banquet arrangements according to client requests.
- Ensured smooth communication with kitchen staff about order details.
- Greeted customers promptly, efficiently took and served food and drink orders.
Food and Beverage Attendant
Nuthai restaurant
08.2017 - 04.2018
- Boosted guest satisfaction by 12% by delivering exceptional customer service in food and beverage operations.
- Improved accuracy by 15% through the efficient coordination and management of food and beverage service operations.
- Accurately took orders and served food quickly, improving the dining experience while adhering to health and safety standards.
- Encouraged teamwork with a friendly attitude, fostering a harmonious environment for both staff and customers.
- An inviting dining atmosphere with thoughtfully arranged table settings and heartfelt gratitude for guest support.
Production Specialist
REC Solar Panel Factory
01.2015 - 12.2017
- Enhanced adherence to quality standards by 20% through meticulous inspections of completed products.
- Boosted product delivery accuracy by 15% through thorough audits of client orders.
- Followed production processes closely to ensure smooth and efficient workflow.
- Successfully completed production orders with precision and punctuality, even under tight deadlines.
- Attached identification labels and stamped shipping details on packaged goods.
- Provided help as needed to ensure deadlines were met.
- Oversaw quality control processes at each stage of production.
Education
MBA - Business Administration And Management
Kaplan Business School
Adelaide02-2023
Bachelor of Tourism Hospitality And Event Manageme - Hospitality And Tourism Management
TafeSA
Adelaide01-2021
Skills
Stakeholder engagement
Relationship management
Revenue growth
negotiation techniques
Customer issue resolution
User assistance
Attention to detail
Work standards
Information analysis
Data documentation
CRM systems
Telecommunications support
Process verification
process optimization
Consumer consulting
Retail point of sale management
Invoice correction
Order logistics management
Timeline
Service Consultant
TSA group
02.2024 - 07.2025
Administration Assistant
Negotiators real estate
12.2023 - 01.2024
Internship, Market Research Analyst
The innovation factory
11.2022 - 02.2023
Internship, Administration and Finance Assistant
Equals international
08.2022 - 10.2022
Internship, Accounting Clerk
Young martin & associates pty. ltd
11.2021 - 02.2022
Food and Beverage Attendant
Empress restaurant
01.2019 - 09.2021
Food and Beverage Attendant
Nuthai restaurant
08.2017 - 04.2018
Production Specialist
REC Solar Panel Factory
01.2015 - 12.2017
MBA - Business Administration And Management
Kaplan Business School
Bachelor of Tourism Hospitality And Event Manageme - Hospitality And Tourism Management
TafeSA