Sim Eva

Collection Analyst – Sime Darby Industrial Sdn Bhd

Responsible for analyzing aged and high outstanding debts, coordinating with internal and external parties, and ensuring payments are collected within given deadlines.

Key Responsibilities

Debt analysis: Perform reconciliation, invoice checking, and payment history reviews to obtain clear and accurate information before customer discussions.

Payment coordination: Liaise with internal teams and external clients to expedite collections and ensure compliance with deadlines.

Critical account escalation: Escalate accounts in dispute, facing financial difficulties, experiencing repeated process flow issues, or non‑compliance cases to higher management for support in determining next actions.

Reporting: Prepare reports for the collection team and management, including:
Weekly cash reports
Non‑returned parts reports
Customer notification letters for machine recall actions
Monthly rental outstanding reports
Payment history reviews
Ad‑hoc reports upon management request.

Key Achievements

Strengthened debt recovery processes by combining reconciliation, invoice verification, and historical payment analysis.

Improved communication flow between collection team, management, operation and customers, ensuring timely resolution of disputes and escalations.

Delivered accurate and timely reporting that supported management decision‑making and operational efficiency.

Finance Assistant Manager – S L Ng Group of Companies

Managing 7 projects with a team of 13 assistants, I have gained extensive experience in enhancing process flows and providing effective proposals/solutions to management when facing operational issues.

Key Responsibilities

Debt recovery: Monitoring and recovering aged debt, chasing outstanding payments, and negotiating payment plans.

Client liaison: Coordinating with Accounts Manager, clients, invoicing department, and third‑party organizations daily.

Compliance: Maintaining adherence to policies, procedures, and regulations.

Debtor follow‑ups: Weekly tracking of payment status and resolving customer queries via face‑to‑face, phone, or email communication.

Escalation handling: Managing complex debt issues and escalating cases to Credit Controller/Managing Director when necessary.

Confidentiality: Safeguarding client information and documents at all times.

Process improvement: Developing new workflows to improve efficiency and streamline operations.

Processed financial transactions with accuracy and efficiency, ensuring timely completion of accounts payable and receivable tasks.

Key Achievements

Processed financial transactions with accuracy and efficiency, ensuring timely completion of accounts payable and receivable tasks.

Reviewed invoices for discrepancies, implementing corrective actions to maintain compliance.

Coordinated communication between departments to streamline financial operations and enhance reporting mechanisms.

Established and maintained strong client relationships while handling high‑level debt issues calmly and professionally.

Project Lead – KT Ong Engineering Sdn Bhd Key Responsibilities Key Achievements

Gained hands‑on experience in measuring and designing road and slope levels, ensuring smooth water flow and compliance with engineering requirements.

Key Responsibilities

Survey data management: Downloaded survey data from total station using Transit System.

Design work: Designed slope, road, spillway, and other levels to ensure proper water flow.

Client liaison: Coordinated with clients to confirm designs met project requirements.

Forecasting: Predicted rock blasting areas for project planning.

Sub‑contractor coordination: Liaised with subcontractors to ensure smooth execution at every stage.

Invoice preparation: Calculated monthly earth cut volumes to support invoice processing.

Site survey: Conducted site surveys to validate design accuracy and project progress.

Key Achievements

Developed practical expertise in slope and road design to optimize water flow.

Strengthened collaboration with clients and subcontractors, ensuring project requirements were met efficiently.

Enhanced operational accuracy by integrating survey data into design and billing processes.

Developed foundational accounting and administrative expertise, supporting financial operations and office management while ensuring accuracy, compliance, and efficiency across departments.

Key Responsibilities

Invoice & document management: Issued daily invoices, credit notes, and debit notes to customers.

Quotation preparation: Prepared quotations for customers after manager approval.

Customer service: Handled incoming/outgoing calls and assisted customers in locating and ordering products.

Office administration: Purchased office equipment, monitored petty cash, and managed staff claims.

Vendor payments: Prepared payments to vendors after invoice verification.

Bank reconciliation: Reconciled bank statements to ensure accuracy.

Inventory management: Assisted in stock checks and coordinated with warehouse team on delivery schedules.

Audit support: Assisted in year‑end audit preparation.

Key Achievements

Gained practical experience in preparing statements of account, following up on customer payments, and updating records in the system.

Monitored petty cash and coordinated monthly stock counts with other departments to ensure accuracy.

Strengthened cross‑department collaboration by aligning warehouse delivery schedules with financial processes.

Built a strong foundation in accounting practices, compliance, and administrative support.