Silvia Ching Yen Tham

• Lead end-to-end talent acquisition and workforce planning for a high-growth BPO start-up
• Implemented HRIS and data analytics solutions, optimizing cost savings and recruitment efficiency
• Designed a regional salary benchmarking and job grading framework, ensuring market competitiveness
• Developed a structured KPI and performance evaluation system, driving employee development and retention
• Partnered with senior leadership to strategically plan talent pipelines, reducing turnover to 7.6% (vs 16-17% industry average)
• Successfully applied for MD status under MDEC, streamlining expatriate hiring for business expansion

Key Achievements:

• Reduced time-to-fill to under 65 days through data-driven hiring
• Increased probation success rate to 95%, ensuring strong talent retention
• Enhanced employee engagement, leading to improved sentiment scores

• Managed APAC-wide talent acquisition across Malaysia, Singapore, Indonesia, Thailand, and New Zealand
• Led a team of 6-10 recruiters, executing high-volume hiring and executive search for critical roles
• Developed and implemented recruitment strategies using data analytics, increasing qualified candidate pipelines by 30%
• Strengthened DEI hiring initiatives, increasing female leadership hires by 30% and equal gender distribution among new hires
• Implemented SuccessFactor ATS to improve hiring efficiency and candidate experience

Key Achievements:

• Reduced aging jobs (90+ days) from 150 to 10
• Successfully hired 567 employees in FY2023, with less than 2% agency usage
• Achieved 4.5/5 internal customer satisfaction rating

Reason for leaving:

• Departed due to indefinite project delays and a company-wide restructuring that reduced the Talent Acquisition team by 50%

• Led strategic hiring for Tech, Security risk, Procurement, IT, and People operations
• Selected as Regional Recruiter for Southeast Asia, managing senior leadership hiring across multiple markets
• Maintained 95% fulfillment rate, despite high offer rejection rates
• Spearheaded Diversity & Inclusion hiring initiatives, improving representation in key business units

Reason for leaving:

• Recruited by Dialog (a former client) for a Group Head of Talent Acquisition role, offering greater leadership responsibilities and career growth

• Led a team of 8 consultants, overseeing P&L for the Malaysia market in O&G, Engineering & IT recruitment
• Achieved profit turnaround for the first time since 2015 office establishment
• Exceeded permanent hiring targets by 50% in Q1 2020
• Achieved annual company targets six months ahead of schedule, becoming the first among 55 global offices to do so

Reason for leaving:

• Left due to company ownership transition, which led to the business being acquired by NES Global

• Managed a team of 5 recruiters, handling executive search and high-impact recruitment projects
• Led the implementation of a new recruitment system, improving operational efficiency
• Increased profit by 98% in 2013, 29% in 2014, and 12% in 2015, despite market challenges

Key Achievements:

• Awarded Top Recruitment Consultant (2013-2016) across all offices in Malaysia
• Recruit and make top recruitment consultants
• Finalist for Best Recruitment Consultant – Asia Recruitment Awards 2016
• Supported EPS in winning Best Overall Recruitment Firm – HR Vendors of The Year 2017

Reason for leaving:

• Recruited by Fircroft for a leadership role, transitioning into the Oil & Gas sector to expand industry expertise

• Specialized in executive search for IT roles, becoming the top-performing consultant within 6 months

• Transformed 30-Hour Famine into one of Malaysia’s largest fundraising events

• Led a new IBM & Redhat training center, driving profitability within 3 months

• Expanded international student recruitment across China, Myanmar, Indonesia, and Vietnam