COMMUNICATIONS SKILL
SIGI AJAN
HEAD OFFICE DEPARTMENT (HOD)
MIRI SARAWAK,MIRI
Summary
Dynamic Section Head at Elitetrax Marketing Sdn Bhd, skilled in optimizing workflow processes and enhancing employee engagement. Leveraged excellent communication and problem-solving abilities to foster collaboration, achieving significant sales growth while developing effective strategies and performance improvements. Proven track record in team management and customer relations, driving successful initiatives.
Personable, strategic thinker with knack for leading teams and projects to successful outcomes. Possess deep understanding of organizational dynamics and project management, coupled with strong analytical and problem-solving skills. Committed to driving team performance and achieving impactful results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
SECTION HEAD (HOD)
ELITETRAX MARKETING SDN BHD
MIRI SARAWAK, SARAWAK
04.2019 - Current
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Established effective communication channels between departments, promoting collaboration and information sharing.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Retail Sales Advisor
COURTS MIRI
MIRI SARAWAK, SARAWAK
01.2018 - 03.2019
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful implementation of initiatives.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
Education
Bachelor of Arts - Management
UNIMAS SARAWAK
KOTA SAMARAHAN SARAWAK 04.2015 - 02.2017
High School Diploma -
SMK KUBONG LIMBANG
Limbang, Sarawak, Malaysia 01.2013 - 07.2015
Skills
Staff development
Excellent communication
Self motivation
Data analysis
Teamwork and collaboration
Time management
Problem-solving
Motivational leadership
Certification
LICENSE CLASS D
Software
TEAMWORKS
PUBLIC SPEAKING
Accomplishments
- Collaborated with team of 40 Sales Staff in the development of Elitetrax marketing Sdn Bhd.
Timeline
LICENSE CLASS D
10-2025
SECTION HEAD (HOD)
ELITETRAX MARKETING SDN BHD
04.2019 - Current
Retail Sales Advisor
COURTS MIRI
01.2018 - 03.2019
Bachelor of Arts - Management
UNIMAS SARAWAK
04.2015 - 02.2017
High School Diploma -
SMK KUBONG LIMBANG
01.2013 - 07.2015
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