IBM SPSS Statistics
Siew Yee Ng
Client Services Associate
Kuala Lumpur
Summary
Accomplished Client Service Executive with a proven track record at Experian Credit Bureau, adept in analytical thinking and time management. Spearheaded a project that significantly enhanced process efficiency, showcasing multitasking prowess and active listening to elevate client satisfaction. Expert in leveraging detailed analytics for strategic decision-making, demonstrating a keen ability to deliver results and foster client loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Client Service Executive
Experian Credit Bureau
Kuala Lumpur
09.2023 - Current
- Managed over 15-20 customer calls per day including managing client enquiries emails and order requests
- Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
- Took proactive role in leading initiatives to improve customer service processes, including development and implementation of new functionalities on order website.
- Generated detailed reports on order history and customer interaction data, providing valuable insights for management decision-making and strategic planning.
- Demonstrated exceptional ability to manage multiple tasks within tight deadlines, particularly during peak periods of high call volume and order requests.
Market Research Associate
Ipsos
07.2019 - 01.2023
- Conducted market research projects for FMCG , Oil & Gas and hygiene product industry clients, including survey design, data collection, and data analysis.
- Analyzed data using statistical software ( e.g. IBM SPSS Survey Reporter) to generate insights on consumer behavior and market trends.
- Managed multiple research projects simultaneously, ensuring timely delivery of high-quality results.
- Worked with different regional stakeholders and global teams on questionnaire design, field research, and data tabulation to deliver insightful results to clients
Marketing Administrator
WWF
10.2017 - 07.2019
- Evaluated potential partnership opportunities leading to mutually beneficial collaborations.
- Accurately inputted and managed donor's data for non-profit organization, ensuring data integrity and quality control.
- Performed range of administrative tasks, including scheduling, record-keeping, and correspondence, to ensure efficient and effective operations of non-profit
organizations.
Education
Bachelor of Arts - Marketing
UCSI University
Kuala Lumpur, Malaysia 01.2014 - 12.2017
Skills
Planning and Coordination
undefinedSoftware
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Certification
Microsoft Excel 2016 / 2013 Basic & Intermediate at Centrilinc
Accomplishments
- Used Microsoft Excel to develop Order history tracking spreadsheets.
Interests
Volunteering
Social Media Content Creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Client Service Executive
Experian Credit Bureau
09.2023 - Current
Market Research Associate
Ipsos
07.2019 - 01.2023
Marketing Administrator
WWF
10.2017 - 07.2019
Bachelor of Arts - Marketing
UCSI University
01.2014 - 12.2017
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