FLORENCE NGANG SIEW MEI
SENIOR GUEST EXPERIENCE MANAGER
George Town,07
Summary
Dynamic leader and strategic thinker from ICONIC MARJORIE HOTEL, adept in elevating guest experiences through exceptional communication and property management. Excelled in a fast-paced environment, significantly enhancing customer satisfaction and team efficiency. Expert in conflict management and budget oversight, consistently delivering results beyond expectations.
Overview
27
27
years of professional experience
Work History
SENIOR GUEST EXPERIENCE MANAGER
ICONIC MARJORIE HOTEL
10.2024 - Current
Senior Duty Manager
Courtyard by Marriott
09.2022 - 09.2024
Front Office Duty Manager
Pelangi Beach Resort & Spa Langkawi
04.2021 - 09.2022
Supervisor
Yellow Cafe
06.2020 - 04.2021
Director of Owner
Langkawi Claws & Paws Enterprise
01.2016 - 02.2020
Sales Manager
Sailor's Gourmet Food Langkawi
01.2013 - 12.2015
Sales Coordinator
The Body Shop Langkawi
01.2011 - 12.2012
Store Manager
Vincci Langkawi
01.2009 - 12.2010
VIP Guest Relation Officer
Wynn Macau Luxury Hotel
01.2007 - 12.2008
Guest Relation Officer
The Andaman Langkawi
01.2002 - 12.2006
Guest Relation Coordinator
Shangri La Rasa Sayang Resort Penang
01.1998 - 12.2001
Education
High School Diploma -
Han Chiang High School
Pulau Pinang 04.2001 -
Skills
Language fluency
Property management
Exceptional communication
Sales and upselling
Customer service
Customer relation
Keenness of insight
Conflict management
Data entry
Administrative skill
Delegating duties
Hiring and training staff
Budget management
Inventory control
Performance evaluation
Timeline
SENIOR GUEST EXPERIENCE MANAGER
ICONIC MARJORIE HOTEL
10.2024 - Current
Senior Duty Manager
Courtyard by Marriott
09.2022 - 09.2024
Front Office Duty Manager
Pelangi Beach Resort & Spa Langkawi
04.2021 - 09.2022
Supervisor
Yellow Cafe
06.2020 - 04.2021
Director of Owner
Langkawi Claws & Paws Enterprise
01.2016 - 02.2020
Sales Manager
Sailor's Gourmet Food Langkawi
01.2013 - 12.2015
Sales Coordinator
The Body Shop Langkawi
01.2011 - 12.2012
Store Manager
Vincci Langkawi
01.2009 - 12.2010
VIP Guest Relation Officer
Wynn Macau Luxury Hotel
01.2007 - 12.2008
Guest Relation Officer
The Andaman Langkawi
01.2002 - 12.2006
High School Diploma -
Han Chiang High School
04.2001 -
Guest Relation Coordinator
Shangri La Rasa Sayang Resort Penang
01.1998 - 12.2001
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