Siew Ling Sia
Travel Consultant
Kuala Lumpur
Summary
Resourceful Travel Counsultant experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions. First-rate marketing and research talents with extensive knowledge of passports, visa requirements, time zones and tourist destinations.
Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Travel Consultant
ATPI
2023.03 - Current
- Last Drawn Salary : RM6,500
- Job Description
- Corporate Ticketing
- Maintained up-to-date knowledge of ticketing information, product, and services
- Handled customer calls and responded to queries about services
- Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
myWorld Sdn Bhd
2022.02 - 2023.03
- Last Drawn Salary : RM4,500 (with averagely RM1,000 allowance & commission)
- Reason For Leaving : This is a job that I temporarily took on for survival
- My current company is aware that I am looking for a job in the travel sales industry
- Job Description
- Answering questions about a company’s products or services - cashback
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Providing proactive customer outreach
- Handling customers complaints and feedback
Travel Consultant
2018.03 - 2021.09
- Last Drawn Salary : RM6,000 (with averagely RM1,000-2,00 allowance & commission)
- Reason For Leaving : Company business went down due to MCO
- Job Description
- Corporate Ticketing
- Maintained up-to-date knowledge of ticketing information, product, and services
- Handled customer calls and responded to queries about services
- Assist colleagues to solve problems and complaints at work
- Daily sales report
- Helping Company grow its business and sales, solve the complaint
- To ensure the smooth running of the operation and to monitor activities of the FIT/GIT
- Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
- Organizing successful tour packages that resulted in the increase of sales revenue and customer satisfaction & Lead tours for a company outing.
Ticketing & Travel Consultant
NTV Times Travel, Tengkat Ttong Shin
2008.05 - 2018.03
- Last Drawn Salary : RM 4500+
- Reason For Leaving : Change Management and change owner
- Job Description
- Corporate Ticketing
- Maintained up-to-date knowledge of ticketing information, product, and services
- Handled customer calls and responded to queries about services
- Assist colleagues to solve problems and complaints at work
- Daily sales report
- Helping Company growing its business and sales, solve the complaint
- To ensure the smooth running of the operation and to monitor activities of the FIT/GIT
- Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
- Organizing successful tour packages that resulted in the increase of sales revenue and customer satisfaction & Lead tours for a company outing.
Ticketing & Travel Consultant
Orient Escape Travel
2006.07 - 2008.05
- Last Drawn Salary : RM3700+
- Reason For Leaving : Change Region, from Kl to PJ
- Job Description
- Corporate Ticketing
- Maintained up-to-date knowledge of ticketing information, product, and services
- Handled customer calls and responded to queries about services
- Assist colleagues to solve problems and complaints at work
- Daily sales report
- Helping Company growing its business and sales, solve the complaint
- To ensure the smooth running of the operation and to monitor activities of the FIT/GIT
- Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
- Organizing successful tour packages that resulted in the increase of sales revenue and customer satisfaction & Lead tours for a company outing.
Education
Diploma in Hospitality / Tourism Management - Travel & Hotel Management
Reliance College
2002.01 - 2004.04
SPM - undefined
SMK St. Elizabeth
1998.01 - 2002.04
Skills
Travel industry trends
Complex Problem-Solving
Strong sales abilities
Expert itinerary planning
In-depth destination knowledge
Exceptional customer service
Cross-cultural understanding
GDS systems expertise
Client amenities
Client Relationship Building
Relationship Management
Regulations and compliance
Client Relations
Client Consultations
Marketing
Travel Arrangements
Teamwork and Collaboration
Customer Service
International and Domestic Travel
Client Retention Strategies
Excellent Communication
Personalparticulars
Sia Siew Ling, 06/18/1983, 40, Female, Malaysian, Kuala Lumpur
Area Of Expertise
Excellent customer services, Sales and business development, Customer relationship, Outstanding time management, Communication skill, 2 week notice, 7,500 MYR per month (Negotiable)
Timeline
Senior Travel Consultant
ATPI
2023.03 - Current
myWorld Sdn Bhd
2022.02 - 2023.03
Travel Consultant
2018.03 - 2021.09
Ticketing & Travel Consultant
NTV Times Travel, Tengkat Ttong Shin
2008.05 - 2018.03
Ticketing & Travel Consultant
Orient Escape Travel
2006.07 - 2008.05
Diploma in Hospitality / Tourism Management - Travel & Hotel Management
Reliance College
2002.01 - 2004.04
SPM - undefined
SMK St. Elizabeth
1998.01 - 2002.04