Summary
Overview
Work History
Education
Skills
Personalparticulars
Area Of Expertise
Timeline
Generic
Siew Ling Sia

Siew Ling Sia

Travel Consultant
Kuala Lumpur

Summary

Resourceful Travel Counsultant experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions. First-rate marketing and research talents with extensive knowledge of passports, visa requirements, time zones and tourist destinations.

Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Senior Travel Consultant

ATPI
03.2023 - Current
  • Last Drawn Salary : RM6,500
  • Job Description
  • Corporate Ticketing
  • Maintained up-to-date knowledge of ticketing information, product, and services
  • Handled customer calls and responded to queries about services
  • Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket

myWorld Sdn Bhd
02.2022 - 03.2023
  • Last Drawn Salary : RM4,500 (with averagely RM1,000 allowance & commission)
  • Reason For Leaving : This is a job that I temporarily took on for survival
  • My current company is aware that I am looking for a job in the travel sales industry
  • Job Description
  • Answering questions about a company’s products or services - cashback
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Providing proactive customer outreach
  • Handling customers complaints and feedback

Travel Consultant

03.2018 - 09.2021
  • Last Drawn Salary : RM6,000 (with averagely RM1,000-2,00 allowance & commission)
  • Reason For Leaving : Company business went down due to MCO
  • Job Description
  • Corporate Ticketing
  • Maintained up-to-date knowledge of ticketing information, product, and services
  • Handled customer calls and responded to queries about services
  • Assist colleagues to solve problems and complaints at work
  • Daily sales report
  • Helping Company grow its business and sales, solve the complaint
  • To ensure the smooth running of the operation and to monitor activities of the FIT/GIT
  • Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
  • Organizing successful tour packages that resulted in the increase of sales revenue and customer satisfaction & Lead tours for a company outing.

Ticketing & Travel Consultant

NTV Times Travel, Tengkat Ttong Shin
05.2008 - 03.2018
  • Last Drawn Salary : RM 4500+
  • Reason For Leaving : Change Management and change owner
  • Job Description
  • Corporate Ticketing
  • Maintained up-to-date knowledge of ticketing information, product, and services
  • Handled customer calls and responded to queries about services
  • Assist colleagues to solve problems and complaints at work
  • Daily sales report
  • Helping Company growing its business and sales, solve the complaint
  • To ensure the smooth running of the operation and to monitor activities of the FIT/GIT
  • Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
  • Organizing successful tour packages that resulted in the increase of sales revenue and customer satisfaction & Lead tours for a company outing.

Ticketing & Travel Consultant

Orient Escape Travel
07.2006 - 05.2008
  • Last Drawn Salary : RM3700+
  • Reason For Leaving : Change Region, from Kl to PJ
  • Job Description
  • Corporate Ticketing
  • Maintained up-to-date knowledge of ticketing information, product, and services
  • Handled customer calls and responded to queries about services
  • Assist colleagues to solve problems and complaints at work
  • Daily sales report
  • Helping Company growing its business and sales, solve the complaint
  • To ensure the smooth running of the operation and to monitor activities of the FIT/GIT
  • Hotel Accommodation, transfer IN/OUT, Reservation & Issuing ticket
  • Organizing successful tour packages that resulted in the increase of sales revenue and customer satisfaction & Lead tours for a company outing.

Education

Diploma in Hospitality / Tourism Management - Travel & Hotel Management

Reliance College
01.2002 - 04.2004

SPM - undefined

SMK St. Elizabeth
01.1998 - 04.2002

Skills

    Travel industry trends

    Complex Problem-Solving

    Strong sales abilities

    Expert itinerary planning

    In-depth destination knowledge

    Exceptional customer service

    Cross-cultural understanding

    GDS systems expertise

    Client amenities

    Client Relationship Building

    Relationship Management

    Regulations and compliance

    Client Relations

    Client Consultations

    Marketing

    Travel Arrangements

    Teamwork and Collaboration

    Customer Service

    International and Domestic Travel

    Client Retention Strategies

    Excellent Communication

Personalparticulars

Sia Siew Ling, 06/18/1983, 40, Female, Malaysian, Kuala Lumpur

Area Of Expertise

Excellent customer services, Sales and business development, Customer relationship, Outstanding time management, Communication skill, 2 week notice, 7,500 MYR per month (Negotiable)

Timeline

Senior Travel Consultant

ATPI
03.2023 - Current

myWorld Sdn Bhd
02.2022 - 03.2023

Travel Consultant

03.2018 - 09.2021

Ticketing & Travel Consultant

NTV Times Travel, Tengkat Ttong Shin
05.2008 - 03.2018

Ticketing & Travel Consultant

Orient Escape Travel
07.2006 - 05.2008

Diploma in Hospitality / Tourism Management - Travel & Hotel Management

Reliance College
01.2002 - 04.2004

SPM - undefined

SMK St. Elizabeth
01.1998 - 04.2002
Siew Ling SiaTravel Consultant