Traveling
SIEW HUI (BEVELYN) YONG
RETAIL SALES
Ampang, Selangor
Summary
- Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
- Industrious Sales Advisor offering over 11 years of Retail Sales industry experience ready to add value to Mercedes-Benz team. Well-versed in processing accurate sales transactions and providing superior customer service.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Beauty Therapist
ATOP AESTHETIC SDN BHD
06.2023 - 02.2024
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Performed a variety of beauty treatments, including facials, light detox abdomen massages, and slimming, for optimal client results.
- Demonstrated proficiency in various body machines that contributed to overall client well-being and relaxation.
- Developed customized treatment plans based on thorough consultations with clients regarding their concerns and goals.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Followed up with customers to increase satisfaction with purchases and services.
Personal Beauty Specialist
CLE DE PEAU BEAUTE (SHISEIDO MALAYSIA SDN BHD)
08.2018 - 05.2023
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Negotiated skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Developed and grew leads through repeat business and customer referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded brand and marketing strategies by planning strategic events.
Beauty Advisor
CHANEL MALAYSIA (LUPRIM SDN BHD)
01.2017 - 07.2018
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Sharing the meaningful stories behind the brand.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated skillfully, securing favorable terms for both company and client.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
Beauty Advisor
INNISFREE (AMOREPACIFIC SDN BHD)
07.2016 - 12.2016
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Marketing Assistant
RENO CLUB (NAIKA SDN BHD)
01.2016 - 06.2016
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
- Enhanced overall marketing strategy by providing detailed reports on campaign performance and recommending data-driven adjustments for improvement.
- Strengthened brand identity with consistent messaging across various platforms including print, digital.
- Bolstered customer retention rates by contributing to the development of an engaging loyalty program.
- The goal is simple : Improve business relationships. To help company stay connected to customers.
Personal Loan Consultant
Standard Chartered Bank (PRICE SOLUTION)
09.2015 - 12.2015
- Assisted clients in finding the best financial solutions for their needs through thorough assessment and analysis.
- Presented at various community events to educate potential borrowers about personal loan options and services available through our organization.
- Developed customized repayment plans based on individual client circumstances, maximizing success rates in meeting payment schedules.
- Educated customers on credit management strategies, helping them improve their credit scores over time.
- Supported clients throughout the entire loan process, addressing concerns and answering questions promptly.
- Improved customer loan application experience by providing personalized consultations and guidance.
- Ensured compliance with lending regulations by meticulously reviewing applications for accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Beauty Advisor
SHISEIDO MALAYSIA
09.2012 - 08.2015
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Freelancer
GAMING
03.2011 - 08.2012
- Increased revenue through successful marketing campaigns for various clients.
- Launching events for the brand of Camera & Gaming.
- Enhanced player engagement by developing immersive game narratives and character backstories.
- Provided exceptional technical support to end-users, addressing player concerns and maintaining high satisfaction levels within the gaming community.
- Actively engaged with the gaming community through social media channels, forums, and events, fostering strong relationships with fans.
Education
High School Diploma -
SMK PANDAN MEWAH
Ampang, Selangor, Malaysia 04.2001 -
Skills
Client Consultations
undefinedInterests
Visiting cafes & restaurants for nice food with cozy atmosphere
Automotive industry news
Timeline
Beauty Therapist
ATOP AESTHETIC SDN BHD
06.2023 - 02.2024
Personal Beauty Specialist
CLE DE PEAU BEAUTE (SHISEIDO MALAYSIA SDN BHD)
08.2018 - 05.2023
Beauty Advisor
CHANEL MALAYSIA (LUPRIM SDN BHD)
01.2017 - 07.2018
Beauty Advisor
INNISFREE (AMOREPACIFIC SDN BHD)
07.2016 - 12.2016
Marketing Assistant
RENO CLUB (NAIKA SDN BHD)
01.2016 - 06.2016
Personal Loan Consultant
Standard Chartered Bank (PRICE SOLUTION)
09.2015 - 12.2015
Beauty Advisor
SHISEIDO MALAYSIA
09.2012 - 08.2015
Freelancer
GAMING
03.2011 - 08.2012
High School Diploma -
SMK PANDAN MEWAH
04.2001 -
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