SIEW FONG LIM
Summary
HR manager specializing in strategic management and international talent recruitment. Proven track record in fostering strong employee relations, effectively resolving grievances, and enhancing workplace culture. Expertise in compliance with employment regulations and labor laws, alongside the development of impactful HR policies. Demonstrated ability to multitask and thrive under pressure.
Overview
4
4
Languages
30
30
years of professional experience
Work History
HR Manager
LTS RESOURCES
USJ 9, Subang Jaya, Selangor, Malaysia
01.2008 - Current
- Coordinated end-to-end recruitment of foreign workers for clients, including onboarding, work permits, and immigration processes.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Liaised with government authorities and embassies on foreign workers' matters to ensure compliance and smooth processing.
- Prepared Employment Letter, Employment Contracts, Demand Letters and supporting documents to embassies for attestation
- Worked with clients to understand manpower requirements and preparation of documentation
- Prepare documentation for QUOTA application, Calling Visa application and payment to Immigration Malaysia
- Facilitated airport clearance for foreign workers upon arrival.
- Supported attendance and salary calculations for foreign workers, ensuring accurate performance assessments.
- Managed employee relations, addressing grievances and disputes to foster a positive work environment.
- Monitored changes in employment law, updating company policies to ensure full compliance.
- Support employee welfare, safety and HR administration
- Maintained employee database records periods
- Maintained database records according to arrival, pending arrival, cancellation and arrival status
- Maintain an organized filing records and HR documentation
- Knowledge in Employment Act, Labour Laws, Hostel Act 446
Admin Cum Human Resource Executive
A.P. TOP MANAGEMENT (M) SDN BHD
USJ 9, Subang Jaya, Selangor, Malaysia
05.2002 - 08.2007
- Managed end-to-end recruitment processes, job posting,screening interview schedules & maintenance of employee records
- Coordinated recruitment processes with clients, conducting interviews in source countries to effectively source and select candidates.
- Managed HR administrative activities, included preparation of Employment Letter, Contract, Comfirmation Letter, Warning Letter and Suspension Letters
- Ensured compliance with Employment Act and Labor Laws
- Facilitated new employee orientation and oversaw onboarding and offboarding activities.
- Provided welfare support for local and foreign workers to ensure their well-being.
- Maintained an organized filing records and HR documentation
- Maintained records for calling visa database such as arrival, pending arrival, cancellation, and replacement status
- Prepared periodic reports for Management Team on arrival status and departmental costs to support informed decision-making.
- Drafted and prepared letters, memoranda, reports, presentations, and other documents to Management Team.
- Prepared documents for Calling Visa application and payment to authorities
- Liaised with stakeholders, clients, government authorities and other external parties
- Prepared documents for ISO 9001/2000 Audit
- Partnered with HOD to plan workforce costs
- Visited operational units at airports, embassies, and immigration offices to assess processes.
- Supported attendance and salary calculation, performance of foreign workers
- Prepared meeting agendas and recorded meeting minutes.
Customer Service Representative
Debt Collection Company
USJ 9, Subang Jaya, Selangor, Malaysia
03.2001 - 04.2002
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Contacted customers via phone to remind them of upcoming payments
- Sent email reminders to customers to encourage timely payments
Floor Supervisor
Applebee's Grill & Bar, Atlanta, GA, United States
Atlanta, Georgia, United States of America
01.2000 - 01.2001
- Planned shifts, allocated duties, monitored service quality, handled complaints, and trained staff to ensure optimal team performance
- Managed and resolved customer complaints to uphold service standards
- Coordinated with kitchen and bar crews
- Ensured high-quality food service to enhance customer satisfaction
- Floor and kitchen inspections for cleanliness purposes
- Prepared tables promptly to enhance dining experience
- Greeted and welcomed customers upon arrival
Assistant Supervisor
Willham Hall Cafeteria, Oklahoma St. University
Stillwater, Oklahoma State, United States of America
02.1997 - 12.1999
- Assigned daily tasks and monitored staff performance to ensure operational efficiency
- Coordinated food prep and line cooking process
- Managed food ordering and stock levels to maintain inventory accuracy
- Completed closing inventory to ensure accurate stock management
- Oversaw cash flow and administration of student meal plans for effective budgeting
- Prepared foods inventory
Education
Bachelor of Business Administration - Bachelor in Business Management Information System
Oklahoma State University
Stillwater, Oklahoma St, United States of America01-1999
America University Program
Inti College
Subang Jaya, Selangor01-1996
Sekolah Menengah Abu Bakar, Temerloh
Temerloh, Pahang01-1993
Skills
- Recruitment management
- Employee onboarding
- Onboarding processes
- Onboarding execution
- Immigration processes
- Labor law knowledge
- Labour law compliance
- Employment law expertise
- HR administration
- Payroll processing
- HR policies development
- HR policy execution
- Performance assessment
- Performance appraisal
- Conflict resolution
- Employee relations
- Staff supervision
- Interview facilitation
- Candidate assessment
- Stakeholder engagement
- Stakeholder liaison
- HRIS administration
- Multitasking abilities
- Microsoft office proficiency
- Policy documentation
- Decision making
- Recruitment and training
- HR and recruitment
- Employment law expertise
Languages
English
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Malay
Intermediate
B1
Chinese (Cantonese)
Advanced
C1
Interests
- Cooking
- Singing
- Sport : Table Tennis
- Readin
Timeline
HR Manager
LTS RESOURCES
01.2008 - Current
Admin Cum Human Resource Executive
A.P. TOP MANAGEMENT (M) SDN BHD
05.2002 - 08.2007
Customer Service Representative
Debt Collection Company
03.2001 - 04.2002
Floor Supervisor
Applebee's Grill & Bar, Atlanta, GA, United States
01.2000 - 01.2001
Assistant Supervisor
Willham Hall Cafeteria, Oklahoma St. University
02.1997 - 12.1999
Bachelor of Business Administration - Bachelor in Business Management Information System
Oklahoma State University
America University Program
Inti College
Sekolah Menengah Abu Bakar, Temerloh