Overview
Work History
Education
Skills
Timeline
Generic

SIEW CHIENG CHUA

MIRI, SARAWAK

Overview

6
6
years of professional experience

Work History

Customer Services

POGO Company
09.2023 - 04.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Admin

POGO Company
03.2020 - 03.2022
  • Collected, validated, and distributed information to employees.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Entered and maintained departmental records in company database.
  • Completed forms and reports to facilitate admission, transfer or discharge.

Sales Associate

Huawei
04.2018 - 06.2019
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Business Management

RIAM TEC MIRI
MIRI SARAWAK
07.2016

Skills

Customer Service

Timeline

Customer Services

POGO Company
09.2023 - 04.2024

Admin

POGO Company
03.2020 - 03.2022

Sales Associate

Huawei
04.2018 - 06.2019

Business Management

RIAM TEC MIRI

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SIEW CHIENG CHUA