Siew Zhen Xuan
Manager
Kuala Lumpur
Summary
Dynamic Area Manager adept at enhancing service quality and customer satisfaction through effective staff management and operational strategies.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Area Manager
Just Good Coffee
10.2024 - Current
- Oversaw daily operations across multiple locations, improving service quality and boosting customer satisfaction.
- Developed and implemented training programs for staff, increasing product knowledge and enhancing operational efficiency.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings and promotions.
- Developed training programs for staff to improve product knowledge and operational efficiency.
- Led full-cycle recruitment including interviewing, hiring, and onboarding staff for all locations.
- Conducted performance reviews and implemented training programs to enhance team capabilities.
- Conducted performance reviews and facilitated training programs to elevate team capabilities.
- Coordinated with HR on employee relations, payroll queries, and compliance with labor regulations.
- Led and supported Research & Development for new products, including recipe development, ingredient testing, product evaluation, and continuous menu improvement.
Barista
Just Good Coffee
09.2023 - 10.2024
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Engaged with customers to provide exceptional service, enhancing their overall experience.
- Assisted in training new staff on beverage preparation techniques and customer service best practices.
- Collaborated with team members to streamline workflows during peak hours, improving efficiency.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front Desk Receptionist Internship
Park Avenue Hotels & Suites
02.2023 - 08.2023
- Greeted guests warmly, providing exceptional customer service and creating a welcoming atmosphere.
- Greeted guests warmly, providing exceptional customer service and creating welcoming atmosphere.
- Managed check-in and check-out processes efficiently, ensuring accurate guest information handling.
- Answered phone inquiries promptly, addressing guest needs and directing calls to appropriate departments.
- Assisted guests with special requests, demonstrating adaptability in a fast-paced environment.
- Assisted guests with special requests, demonstrating adaptability in fast-paced environment.
Education
Diploma International Hotel Management And Tourism - Hotel Management And Tourism
Reliance College
Kuala Lumpur 04.2001 -
BA International Tourism & Hotel Management - International Tourism And Hotel Management
Reliance College
Kuala Lumpur 04.2001 -
Skills
Operations management
Supply chain management
Inventory management
Operational efficiency
Process improvement
Performance management
Staff management
Team development
Relationship management
Customer service
Timeline
Area Manager
Just Good Coffee
10.2024 - Current
Barista
Just Good Coffee
09.2023 - 10.2024
Front Desk Receptionist Internship
Park Avenue Hotels & Suites
02.2023 - 08.2023
BA International Tourism & Hotel Management - International Tourism And Hotel Management
Reliance College
04.2001 -
Diploma International Hotel Management And Tourism - Hotel Management And Tourism
Reliance College
04.2001 -