Sia Wei Xiong
Cheras
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Waitress
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Car technician
- Demonstrated commitment to customer satisfaction through clear communication of service expectations, costs, and timelines.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Fostered positive relationships with vendors and suppliers to ensure timely delivery of parts needed for automotive repairs.
Property agent
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Foodpanda Customer Service
Webhelp
08.2021 - 10.2023
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Developed and updated databases to handle customer data.
Customer Service Executive
TaskUs
10.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Diploma in automotive industries, Tertiary education - Automotive engineering
Young aces technical college
Segambut, KLDiploma in America lessons, Secondary Education - Penn Foster
FCC Teach centre
KL, KLSkills
Company policy adherence
Problem-solving abilities
Satisfaction monitoring
Effective Communication
Customer Service
Time Management
Self Motivation
Previous Jobs Experience
- Waitress
- Car technician
- Property agent
Personal Particulars
24 years old, 11/01/99, Malaysian, Male, Chinese, Buddhism, Mandarin, English, Malay, Cantonese, Single, 991101-01-5077, Class BD, Malaysia, Physically and mentally excellent
Timeline
Customer Service Executive
TaskUs
10.2023 - Current
Foodpanda Customer Service
Webhelp
08.2021 - 10.2023
Waitress
Car technician
Property agent
Diploma in automotive industries, Tertiary education - Automotive engineering
Young aces technical college
Diploma in America lessons, Secondary Education - Penn Foster
FCC Teach centre