Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SIAU CHING WONG

JOHOR BAHRU,MALAYSIA

Summary

Dynamic Administrative Manager with a proven track record at WOMEI CINEPLEX ENTERTAINMENT SDN BHD, excelling in office management and staff training. Expert in recordkeeping and budgeting, I foster strong relationships and drive operational efficiency, consistently enhancing team performance and achieving organizational goals.

Overview

29
29
years of professional experience

Work History

Administrative Manager

WOMEI CINEPLEX ENTERTAINMENT SDN BHD
06.2024 - 05.2025
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.

Sales Executive

HB CHAN FURNITURE SDN BHD
02.2012 - 01.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Improved product offerings by gathering customer feedback and working closely with product development team.
  • Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
  • Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing, sales and brand promotion.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Sales Manager

PERABOT CS CHAN (K.K) SDN BHD
02.2002 - 01.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

ADMIN ASSISTANT

TECK GUAN TRADING SDN BHD
02.1999 - 01.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

ADMIN CLERK

JURUKUR MASA SDN BHD
01.1996 - 01.1999
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Monitored and tracked budgets and expenses.

Education

No Degree - SPM

O-LEVEL (SPM)
SM CONVENT ST URSULA
01-1995

Skills

  • Office administration
  • Organization and multitasking
  • Office management
  • Staff management
  • Relationship building
  • Accounting procedures
  • Customer service management
  • Business administration
  • Microsoft Office Suite
  • HR support
  • Recordkeeping and reporting
  • Budgeting and expense monitoring
  • Scheduling
  • Hiring and training
  • Human resources
  • Budget administration
  • Payroll control

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
English
Elementary (A2)

Timeline

Administrative Manager

WOMEI CINEPLEX ENTERTAINMENT SDN BHD
06.2024 - 05.2025

Sales Executive

HB CHAN FURNITURE SDN BHD
02.2012 - 01.2022

Sales Manager

PERABOT CS CHAN (K.K) SDN BHD
02.2002 - 01.2012

ADMIN ASSISTANT

TECK GUAN TRADING SDN BHD
02.1999 - 01.2002

ADMIN CLERK

JURUKUR MASA SDN BHD
01.1996 - 01.1999

No Degree - SPM

O-LEVEL (SPM)

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SIAU CHING WONG