SIAN HWEE JUN
Petaling Jaya, Selangor
Summary
Dynamic insurance agent with a proven track record at Hong Leong Assurance Berhad, excelling in client engagement and efficient policy renewals. Adept at resolving complex claims and enhancing customer satisfaction through strong communication skills. Successfully developed a referral program, significantly expanding the client base while ensuring tailored coverage solutions.
Overview
15
15
years of professional experience
26
26
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Insurance Agent
Hong Leong Assurance Berhad
Petaling Jaya, Selangor
11.2014 - Current
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Developed referral program that increased client base through satisfied customer recommendations.
Customer Service Associate
Sumitomo Bakelite
Petaling Jaya, Selangor
01.2013 - 11.2014
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Analyze historical data, market trends, and production cycles to forecast future stock needs in manufacturing environments, ensuring optimal stock levels and reducing production delays.
- Logistic arrangement to planning, organizing, and coordinating the movement of goods and materials to ensure they are delivered to the right place at the right time and in the right condition.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Personal Assistant & Admin Executive
OTS Group Sdn Bhd
Petaling Jaya, Selangor
06.2011 - 08.2012
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Maintained appropriate filing of personal and professional documentation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Assist agents in new agent with their new professional license examination and paperworks and also inquiries and liaise with company.
Customer Service Consultant
Maxis Berhad
Petaling Jaya, Selangor
11.2009 - 04.2011
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Increased client retention through exceptional service and timely solutions to issues.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Responded to customer requests for products, services, and company information.
- Data entry to customer details in Excel to ensure up-to-date and accurate records.
Education
No Degree -
SMK Convent
Batu Pahat, Johor, Malaysia 01.2000 - 12.2025
Skills
Customer Engagement
Post-Sale Customer Engagement
Client Engagement
Efficient Policy Renewal Processing
Certification
Pre Contract Examination for Insurance Agents Certification
Timeline
Takaful Basic Examination Certification
09-2017
Certificate Examination in Investment Link Life Insurance
12-2014
Insurance Agent
Hong Leong Assurance Berhad
11.2014 - Current
Pre Contract Examination for Insurance Agents Certification
09-2014
Customer Service Associate
Sumitomo Bakelite
01.2013 - 11.2014
Personal Assistant & Admin Executive
OTS Group Sdn Bhd
06.2011 - 08.2012
Customer Service Consultant
Maxis Berhad
11.2009 - 04.2011
No Degree -
SMK Convent
01.2000 - 12.2025
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