Shyeed Knurkhiswanddy

• Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
• Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
• Guided agents through life, health, property and casualty insurance licensing and renewal processes.
• Cultivated mutually beneficial client relationships through telephone calls and meetings.
• Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
• Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
• Prospected for new business by obtaining client referrals, making cold calls and engaging in business-building strategies.
• Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
• Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
• Enhanced the agency''s reputation within the insurance industry by delivering exceptional results, maintaining a high level of professionalism, and adhering to ethical business practices.
• Expanded the client base through targeted prospecting efforts and strategic networking events.
• Streamlined operational processes to increase efficiency, reduce costs, and improve overall productivity.

• Maintained high standards of customer service by building relationships with clients.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

• Developed comprehensive financial plans for clients, focusing on long-term wealth accumulation and risk mitigation.
• Strengthened compliance with regulatory requirements through diligent record-keeping and adherence to company policies and procedures.
• Organized and led informative seminars for prospective clients, showcasing the advantages of investing in unit trusts.
• Boosted client satisfaction by providing personalized financial advice and investment recommendations.

Project List:

Sekolah Kebangsaan Bera Pahang.

Sekolah Kebangsaan Pekan Pahang.

Sungai Duyong Jetty Melaka.

UiTM Tapah Perak.

• Provided technical assistance to staff when needed.
• Assisted in development, design and execution of projects.
• Streamlined workflow processes through effective management of resources, materials, and labor allocations.
• Increased overall project safety by enforcing company policies and adhering to industry regulations.
• Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
• Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
• Adhered to timelines to meet quality assurance targets.
• Improved communication between team members by creating clear project documentation and updating progress reports regularly.
• Collaborated closely with clients to define requirements, address concerns, and provide updates on project status throughout each phase of work.
• Provided technical support during construction phases of a project including field supervision or inspection services.
• Collaborated with multidisciplinary teams to design, develop, and implement complex engineering projects.

Project List:

Sekolah Kebangsaan dan Sekolah Menengah Kebangsaan Taman Bunga Raya Bukit Beruntung Project, Serendah Selangor.

Sekolah Kebangsaan dan Sekolah Menengah Kebangsaan Hutan Kampong Project, Alor Star Kedah.

Sekolah Kebangsaan Bukit Tongkat Project, Kluang Johor.

Kuching Prison Project, Kuching Sarawak.

• Coordinated electrical system maintenance and repair with other departments, outside agencies and public utilities.
• Resolved technical issues swiftly, applying troubleshooting expertise for minimal disruption to ongoing operations.
• Improved project efficiency by effectively managing mechanical and electrical installation and maintenance tasks.
• Collaborated with other supervisors for coordinating cross-functional work activities, promoting a smooth project execution.
• Supervised and evaluated installation and repair of mechanical and electrical in buildings and facilities.
• Facilitated clear communication between management, clients, and staff members to ensure alignment on project objectives.