IZYAHN SHYAMIMI BINTI AJEME
Data Curator
Sabah, Malaysia
Summary
Dynamic multilingual language specialist with extensive experience in translation, linguistic quality assurance, data curation, and multilingual content evaluation. Expertise in refining Malay, English, and Japanese text to ensure clarity, accuracy, and cultural relevance. Strong analytical background combined with exceptional attention to detail contributes significantly to AI-related linguistic projects. Committed to delivering high-quality language solutions that meet diverse client needs and enhance user experiences.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Data Curator
Veeva Systems (Freelance)
05.2025 - Current
- Improved data accuracy for clinical studies by identifying and correcting affiliation inconsistencies in Veeva Vault.
- Streamlined data cleanup with standardized terminology and metadata rules.
- Enhanced HCP/HCO data integrity by validating multi-affiliation relationships.
- Increased workflow efficiency using advanced search and bulk update tools.
Customer Service Representative
5CA (6-month Contract)
10.2024 - 04.2025
- Resolved a high volume of chat and email inquiries with accurate, clear, and timely communication, improving customer satisfaction.
- Consistently met or exceeded SLA and CPH targets, ensuring efficient and reliable support delivery.
- Streamlined ticket documentation in Salesforce and Zendesk, enhancing team visibility and reporting accuracy.
Manufacturing Process Engineer
Taiyo Yuden
04.2022 - 10.2024
- Facilitated seamless communication between Japanese HQ and local teams through accurate technical translations, improving cross-team collaboration.
- Developed 15+ internal systems using HTML, PHP, JavaScript, and MySQL, enhancing operational efficiency and workflow automation.
- Troubleshot technical issues with 90% resolution efficiency, minimizing downtime and maintaining system reliability.
Customer Service Representative
Concentrix
09.2021 - 04.2022
- Managed email inquiries with high written accuracy, ensuring clear and professional communication.
- Maintained full compliance with security and QA standards, supporting operational integrity.
- Achieved a 100% pass rate in assessments, demonstrating strong knowledge and adherence to protocols.
Japanese–English Translator
Swivelt (3-month Contract)
06.2021 - 09.2021
- Translated technical and business documents between Japanese and English, ensuring accuracy and clarity.
- Performed linguistic QA, improving translation quality and naturalness for end users.
- Localized content using appropriate terminology and cultural context, enhancing usability and audience understanding.
Education
Bachelor - Information Technology Engineering
Kyushu Institute of Technology
Fukuoka, Japan01.2021
Skills
Linguistic & Analytical: Multilingual evaluation, translation/localization, grammar correction, cross-cultural communication, QA
Technical: Veeva Vault, Salesforce, Zendesk, Microsoft Office, PHP, SQL, HTML5
Engineering & Process Optimization: Workflow automation, troubleshooting, system development, data validation
Customer Support: Ticket resolution, SLA compliance, CSAT management, high-volume inquiries
Soft Skills: High attention to detail, strong communication, adaptable, reliable
Timeline
Data Curator
Veeva Systems (Freelance)
05.2025 - Current
Customer Service Representative
5CA (6-month Contract)
10.2024 - 04.2025
Manufacturing Process Engineer
Taiyo Yuden
04.2022 - 10.2024
Customer Service Representative
Concentrix
09.2021 - 04.2022
Japanese–English Translator
Swivelt (3-month Contract)
06.2021 - 09.2021
Bachelor - Information Technology Engineering
Kyushu Institute of Technology