Shyafiq Ashraf
Outlet Manager
Petaling Jaya,10
Summary
Dedicated F&B professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in positive sales growth and working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Outlet Manager
Bungkus Kaw Kaw
Kuala Lumpur & Petaling Jaya
11.2022 - Current
- In charge for 2 branch(Sogo Kl & 1 Utama)
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Implemented business strategies and increasing revenue
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Food Delivery
GrabFood
03.2021 - 10.2022
- Efficiently & Safely delivered food orders to customers in a timely manner
- Managed & organized delivery schedules, optimizing routes for time efficiency
- Maintained good customer service, ensuring satisfaction & resolving issue promptly
- Handled cash transaction & maintained accurate records of earnings
Senior Restaurant Manager
Domino's Pizza Malaysia
Petaling Jaya
01.2019 - 02.2021
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Training for new MIT & monitoring their performance & progress
- Handling HACCP store visit
- Handling HALAL audit check (Internal & JAKIM)
Outlet Manager
Utara 5 Food & Beverage Sdn Bhd
11.2017 - 12.2018
- Ensure store operation run smoothly through the day
- Sufficient stock ordering for daily usage
- Hiring & recruiting new team member local & foreigners
- Handling Foreigners work permit & document for Immigration purpose
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
Restaurant Manager
Domino's Pizza Malaysia
11.2013 - 10.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Assistant Manager
Domino's Pizza Malaysia
07.2013 - 10.2013
- Ensure daily business run smoothly through the day
- Ensure all product available at all time
- Daily stock count & Ordering
- Training new staff
- Ensure labor cost & food cost is in acceptable range
Education
Accounting
KPTMKL
Kuala Lumpur, Malaysia 04.2001 -
Science Stream
Smk Bekenu
Miri, Sarawak 2009
Skills
- Schedule Management
Accomplishments
- Highest score for Operation Evaluation Report by internal QA for 22 months straight
- Pass Audit stock count check with mark of 90% and above on monthly basis by Internal Auditor
- Positive sales growth for 6 months straight
- PIC for 2 New store opening
Timeline
Outlet Manager
Bungkus Kaw Kaw
11.2022 - Current
Food Delivery
GrabFood
03.2021 - 10.2022
Senior Restaurant Manager
Domino's Pizza Malaysia
01.2019 - 02.2021
Outlet Manager
Utara 5 Food & Beverage Sdn Bhd
11.2017 - 12.2018
Restaurant Manager
Domino's Pizza Malaysia
11.2013 - 10.2017
Assistant Manager
Domino's Pizza Malaysia
07.2013 - 10.2013
Accounting
KPTMKL
04.2001 -
Science Stream
Smk Bekenu