Shu Zhing Tan
Seri Kembangan, Selangor,10
Summary
Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Account Administrator
My Concept Sdn Bhd
2021.05 - 2022.07
- Addressed internal audit findings by implementing corrective actions within the account administration department.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Facilitated smooth interdepartmental communication by acting as a liaison between finance, sales, operations teams.
- Participated in process improvement initiatives, helping to create a more efficient and accurate account administration function.
- Trained new employees on account administration procedures, contributing to a well-informed and cohesive team.
- Coordinated invoicing activities to ensure prompt payment from clients while minimizing errors or delays.
- Reduced invoice discrepancies through diligent review and reconciliation of accounts.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Evaluated financial data to identify trends and opportunities for cost reduction or revenue generation within the business.
- Negotiated payment terms with clients, resulting in improved cash flow for the company.
- Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Input financial data and produced reports using Autocount software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Administrative Executive
My Concept Sdn Bhd
2019.03 - 2021.04
- Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates'' fit within the organization.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Coordinated travel arrangements for executives, ensuring seamless itineraries and reducing expenses.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Offered technical support and troubleshot issues to enhance office productivity.
- Collected data, input records, and protected electronic files.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Insurance Data Entry Clerk (Intern)
MXM International
2018.06 - 2018.09
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Developed data entry policies and procedures in compliance with company standards.
- Followed established procedures to enter and process data correctly.
- Collated and organized data entry documents into filing systems for easy access.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Developed and implemented data entry operations.
- Utilized techniques for increasing data entry speed.
- Used computer software to store and retrieve data.
Education
Bachelor of Arts - Linguistics
The National University of Malaysia
Bandar Baru Bangi, Selangor, Malaysia 2001.04 -
Malaysian Higher School Certificate, STPM
Sekolah Menengah Kebangsaan Tunku Abdul Rahman
Alor Star, Kedah, Malaysia 2001.04 -
Skills
- Customer Communication
- Record preparation
- Visitor Greeting
- Problem-Solving
- Database coordination
- Data entry proficiency
- New employee orientations
- Document Preparation
- Workflow Management
- Mail handling
- Expense Tracking
- Audit Support
Additional Information
Working Holiday, New Zealand (September 2022 - September 2023)
- An overseas opportunity to temporarily work and travel in New Zealand. Gained a deeper understanding and appreciation for different cultures.
Temple Volunteering, Hong Kong (September 2023 - February 2024)
- Experienced local culture and become part of the community. It enhanced my ability to relate people from different backgrounds.
Timeline
Account Administrator
My Concept Sdn Bhd
2021.05 - 2022.07
Administrative Executive
My Concept Sdn Bhd
2019.03 - 2021.04
Insurance Data Entry Clerk (Intern)
MXM International
2018.06 - 2018.09
Bachelor of Arts - Linguistics
The National University of Malaysia
2001.04 -
Malaysian Higher School Certificate, STPM
Sekolah Menengah Kebangsaan Tunku Abdul Rahman
2001.04 -
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