Shu Yee Lam
MANUFACTURING SECRETORY
Bukit Mertajam, Penang
Summary
Dynamic administrative professional with a proven track record at Elite Material, excelling in office management and meeting support. Skilled in file organization and data entry, I enhanced workflow efficiency and facilitated productive meetings. Known for strong time management and a commitment to maintaining high standards of organization and professionalism.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Secretary to the General Manager
Elite Material
08.2024 - Current
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Collated and distributed agendas and minutes for all executive meetings.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Administrative Executive
Heang Huat Builders
11.2021 - 07.2024
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Enhanced office efficiency by streamlining file management processes, resulting in more organized digital archive system.
- Updated reports, managed accounts, and generated reports for company database.
- Assigned tasks and directed team of office clerks.
Senior Quality Assurance Executive
UR KLINK
03.2023 - 09.2023
- Developed comprehensive test plans to validate product functionality, performance, reliability, stability, and compatibility.
- Ensured compliance with industry standards and regulations, mitigating risk and maintaining a strong reputation for quality products.
- Implemented process improvements based on customer feedback analysis, resulting in increased satisfaction levels among endusers.
- Managed the budget for the QA department effectively by allocating resources wisely and monitoring expenditures closely.
- Mentored junior team members to support their professional growth and development within the Quality Assurance field.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analyzed, and distributed statistical information.
Insurance Agent
TEAM PME
07.2022 - 03.2023
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Pharmacy Assistant Intern
Hospital Balik Pulau
11.2018 - 04.2019
- Minimized errors in prescription fulfillment process through rigorous double-checking measures before handing off medications to patients.
- Strengthened relationships with healthcare providers by promptly processing prescription orders and communicating any concerns or questions.
- Optimized workflow efficiency by assisting with the daily maintenance of computer systems used for medication dispensing processes.
- Supported pharmacists in conducting medication reviews for patients, contributing to their improved understanding of drug interactions and proper dosages.
- Streamlined pharmacy operations by maintaining a clean, organized, and well-stocked workspace.
- Educated patients on proper medication usage, storage, and potential side effects to promote compliance and overall health.
- Assisted pharmacists in medication preparation, ensuring precise measurements and dosages for optimal patient care.
Salesperson
Dexwin
11.2014 - 01.2015
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
BACHELOR - BACHELOR OF BIOMEDICAL SCIENCE
UNIVERSITY OF KUALA LUMPUR
Kuala Lumpur, Malaysia 04.2001 -
Diploma - DIPLOMA IN PHARMACY
ISLAND COLLEGE OF TECHNOLOGY
Balik Pulau, Malaysia 04.2001 -
Skills
File organization
Data entry proficiency
Report generation
Travel arrangements
Office management
Calendar management
Document preparation
Meeting scheduling
Office administration
File management
Time management expertise
Minute taking
Bookkeeping support
Meeting support
Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceWork from home optionPaid time offHealthcare benefits4-day work weekPaid sick leaveFlexible work hoursCompany CulturePersonal development programsQuote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Languages
Chinese (Mandarin)
Advanced (C1)
English
Upper intermediate (B2)
Chinese (Cantonese)
Advanced (C1)
Malay
Advanced (C1)
Timeline
Secretary to the General Manager
Elite Material
08.2024 - Current
Senior Quality Assurance Executive
UR KLINK
03.2023 - 09.2023
Insurance Agent
TEAM PME
07.2022 - 03.2023
Administrative Executive
Heang Huat Builders
11.2021 - 07.2024
Pharmacy Assistant Intern
Hospital Balik Pulau
11.2018 - 04.2019
Salesperson
Dexwin
11.2014 - 01.2015
BACHELOR - BACHELOR OF BIOMEDICAL SCIENCE
UNIVERSITY OF KUALA LUMPUR
04.2001 -
Diploma - DIPLOMA IN PHARMACY
ISLAND COLLEGE OF TECHNOLOGY
04.2001 -