Shuriyati Hamid@Darus
Store Manager
60-08-17, Pinang Court 2
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and profitability at STARBUCKS COFFEE COMPANY. Excelled in vendor and order management, alongside fostering team building and staff mentoring. Demonstrated ability to innovate for maximum sales, achieving high project closure rates with a focus on operational excellence and customer relations.
Overview
24
24
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
03.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
Supervisor
Secret Recipe
11.2006 - 01.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding
Store Manager
Gloria Jeans Coffee
10.2000 - 04.2006
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Sijil Pelajaran Malaysia - Economics
SMK Nahdhah Hasanah
Jitra Kedah 11.1998
Skills
Vendor management
Customer Response
Training and mentoring
Team Building
Staff Management
POS systems
Operations
Database Management
Order management
Customer Relations
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
03.2011 - Current
Supervisor
Secret Recipe
11.2006 - 01.2011
Store Manager
Gloria Jeans Coffee
10.2000 - 04.2006
Sijil Pelajaran Malaysia - Economics
SMK Nahdhah Hasanah
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