SHUHANA LAST NAME
Manager (Contract Management)
Kuala Lumpur
Summary
- Dynamic and results-driven professional with a robust background in Corporate Affairs, Corporate Social Responsibility (CSR), Governance, Event Management, and Operational Excellence within large corporate environments.
- Expertise in developing comprehensive governance frameworks, facilitating organizational restructuring, and enhancing compliance while effectively engaging stakeholders. Proven ability to drive process improvements and strengthen governance controls, fostering cross-functional collaborations that promote business sustainability and operational excellence. Adept at managing high-impact projects, overseeing Board and committee governance matters, implementing CSR strategies, and leading organizational transformation initiatives.
- Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
Certifications
4
4
years of professional experience
Work History
Manager (Contract Management)
Fleet Management Department, TGBS
02.2026 - Current
- Analyzed fleet data to inform strategic decisions regarding asset utilization and procurement needs.
- Collaborated with cross-functional teams to streamline logistics processes, improving overall service delivery timelines.
- Conducted regular audits of fleet operations, identifying areas for cost reduction and operational enhancements.
- Established performance metrics to monitor team productivity and ensure alignment with departmental goals.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager / Senior Executive
Corporate Affairs Division, TNB Global Business Solutions (TGBS)
08.2022 - 02.2026
- 2025 | Strategic Governance and CSR Optimization
- Developed and introduced an Event Management Handbook to standardize event execution and governance practices.
- Reviewed and enhanced the BBH Guidelines and process framework to improve governance effectiveness and operational relevance.
- Collaborated with Corporate Responsibility (CR) teams to formulate a strategic framework for optimizing the RM182 million CSR allocation, positioning Corporate Affairs as the central coordination point for all subsidiaries and business units.
- Developed and prepared the Corporate Responsibility Framework presentation for Executive Committee deliberation and approval.
- Led the preparation of comprehensive procurement governance guidelines and streamlined process flows for the acquisition and disposal of CSR-related assets and equipment.
- Oversaw stakeholder engagement initiatives, fostering relationships with key partners and community leaders.
- Key Achievement:
- Positioned Corporate Affairs as the governance and coordination centre for enterprise-wide CSR initiatives.
- 2024 | Governance Transformation and Digitalization
- Supported the implementation of the revised Corporate Affairs organizational structure, contributing to an increase in manpower capacity from 46 to 61 positions.
- Introduced the PDCA (Plan-Do-Check-Act) framework as a governance mechanism for CSR sponsorship and donation activities.
- Collaborated with Digital & Innovation teams and external partners to develop the iSponsorship platform, digitizing sponsorship and donation processes to improve transparency and efficiency.
- Led strategic sourcing initiatives for event management activities to optimize costs, improve vendor management, and enhance service delivery performance.
- Managed crisis communications, ensuring timely responses and maintaining corporate reputation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Key Achievement:
- Successfully strengthened CSR governance and accelerated digital transformation initiatives.
- 2023 | Strategic Planning and Organizational Development
- Expanded responsibilities to include Corporate Affairs strategic initiatives alongside core duties.
- Managed and resolved complex governance and compliance cases to ensure operational continuity and regulatory adherence.
- Developed and established seven Process Standard Instructions (PSI) for Corporate Affairs operations.
- Developed Terms of Reference (TOR) and facilitated appointments for committee members under Tabung Pembangunan Asnaf governance structures.
- Led the development of a comprehensive five-year Corporate Affairs Business Plan, aligning strategic priorities with long-term organizational objectives.
- Initiated the redesign of the Corporate Affairs organizational structure to strengthen operational efficiency and strategic alignment.
- Coordinated events and campaigns to promote corporate social responsibility initiatives effectively.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Key Achievement:
- Established foundational governance structures and strategic planning mechanisms for Corporate Affairs.
- 2022 | Governance Foundation and Process Establishment
- Served as Duty Manager for Communication Outreach, supporting corporate communication and stakeholder engagement activities.
- Played an active role in developing operational workflows for major corporate events, including The Light in Penang.
- Managed governance and compliance matters related to Board Audit Committee (BAC) projects and initiatives.
- Supported community development projects in collaboration with external stakeholders and foundations.
- Developed comprehensive BBH Compliance Guidelines, including checklists, approval workflows, process maps, and RACI matrices to improve governance transparency and accountability.
- Proposed the use of digital solutions including AppSheet applications to improve Corporate Responsibility disbursement tracking and management processes.
- Key Achievement:
- Established governance and compliance foundations for Corporate Affairs operations.
- Analyzed performance metrics to identify areas for process optimization and improvement.
- Coordinated cross-functional meetings to align departmental goals with organizational objectives.
- Streamlined workflow processes, resulting in improved productivity and task completion rates.
Education
MBA - Business Administration And Management
Universiti Utara Malaysia
Kedah 04.2001 -
Skills
Corporate Affairs Strategy
Corporate Responsibility (CSR)
Governance & Compliance
Event Management
Policy and Guideline Development
Stakeholder Management
Strategic Planning
Process Improvement
Accomplishments
- Led the development of multiple governance frameworks, guidelines, and process improvements across Corporate Affairs functions.
- Successfully contributed to the restructuring and expansion of Corporate Affairs capabilities.
- Introduced digital solutions to improve transparency and operational efficiency.
- Developed enterprise-level CSR governance frameworks and optimization strategies.
- Established internal standards and process documentation to strengthen governance maturity.
Certification
Governance and Compliance Management
Timeline
Manager (Contract Management)
Fleet Management Department, TGBS
02.2026 - Current
Manager / Senior Executive
Corporate Affairs Division, TNB Global Business Solutions (TGBS)
08.2022 - 02.2026
MBA - Business Administration And Management
Universiti Utara Malaysia
04.2001 -
Executive Resume Summary
- Accomplished senior management professional with over 21 years of progressive leadership experience within Tenaga Nasional Berhad (TNB), bringing extensive expertise across Governance & Compliance, Integrity Management, Fleet Operations, Contract Governance, Corporate Affairs, ESG, and Enterprise Transformation. Recognised for shaping governance strategies, strengthening control environments, and driving organisation-wide initiatives that enhance operational resilience, regulatory compliance, and long-term business sustainability.
- Demonstrated success in leading complex, high-impact portfolios and strategic transformation programmes, including the governance and optimisation of RM182 million in CSR investments, organisational restructuring initiatives, enterprise contract governance, and digital transformation programmes. Proven ability to influence decision-making at senior leadership levels, align cross-functional stakeholders, and translate strategic priorities into measurable business outcomes.
- A commercially astute and purpose-driven leader with a strong commitment to integrity, accountability, and innovation, known for building high-performing teams, fostering a culture of continuous improvement, and delivering sustainable value creation in dynamic and highly regulated environments.