Shubashini Sandrasekaran
Johor
Summary
Dedicated customer service professional with over four years of experience in logistics and administrative roles. Proven ability to manage customer relationships, resolve issues efficiently, and exceed performance targets. Seeking to leverage my expertise to enhance customer satisfaction and contribute to the success of a dynamic organization.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive
Aegis BPO
02.2024 - Current
- Handle chat and solving driver’s problem
- Phone calls with driver and passengers
- A customer service representative will often answer customer phone calls and emails, responding to customer’s question and concerns
- Submit the final report and the escalation process if there is high quality issue driver or customer facing
- Managed customer orders, set up new accounts, and confirmed bookings via email
Customer Service Officer
Yusen Logistics Pte Ltd (SG)
8 2022 - 11.2023
- Addressed customer inquiries and concerns, achieving a high first-contact resolution rate
- Managed customer orders, set up new accounts, and confirmed bookings via email
- Coordinated daily logistics, arranging trucks and preparing delivery documents
- Maintained and updated inventory records in the SAP system
- Prepared and submitted monthly billing and KPI reports
- Conducted Kaizen presentations, collaborating with customers on process improvements.
Customer Service Representative
Cell Forwarding Sdn Bhd (MY)
02.2022 - 07.2022
- Handled phone and email communications, promptly addressing customer inquiries and resolving complaints
- Confirmed export and import bookings, updating details in the SAP system
- Generated monthly reports and managed customer accounts.
Admin Executive
Vigahs Technologies Pte Ltd (SG)
04.2019 - 12.2021
- Supported executive offices with daily administrative tasks, including managing phone calls and emails
- Organized meetings, appointments, and corporate calendars
- Developed reports, invoices, and presentations
- Coordinated travel plans and prepared expense reports
- Managed work permit applications and renewals, liaising with government agencies.
Education
Diploma in Business Management -
Klang, Malaysia 02.2014 - 05.2017
Skills
Customer Service Excellence
Problem Resolution
SAP System Proficiency
Time Management
Team Collaboration
Multitasking
Microsoft Office Suite
References
Available upon request
Timeline
Customer Service Executive
Aegis BPO
02.2024 - Current
Customer Service Representative
Cell Forwarding Sdn Bhd (MY)
02.2022 - 07.2022
Admin Executive
Vigahs Technologies Pte Ltd (SG)
04.2019 - 12.2021
Diploma in Business Management -
02.2014 - 05.2017
Customer Service Officer
Yusen Logistics Pte Ltd (SG)
8 2022 - 11.2023
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