Shoon Jun Fei
Kuala Lumpur
Summary
Accomplished Non-Financial Regulatory Reporting AVP with extensive experience at Citibank in Kuala Lumpur, leading a team in managing a diverse portfolio of reports across Payments, Trade, Cash Management, Cards, and Securities.
Demonstrates strong skills in communication, stakeholder engagement, and regulatory compliance.
Proven track record of driving innovation through successful end-to-end automation of reporting processes. Adept at cross-functional collaboration and process improvement to align the reporting process with organizational goals.
Career progression includes roles such as External Statistics Reporting Manager and Cash Balance of Payment Reporting Analyst, showcasing expertise in data analysis and risk management.
Committed to enhancing operational efficiencies while maintaining compliance with evolving regulatory requirements.
Overview
9
9
years of professional experience
Work History
Non-Financial Regulatory Reporting AVP
Citibank
Kuala Lumpur
04.2024 - Current
- Lead for non-financial regulatory reporting, covering a portfolio of reports in the scope of Payments, Trade, Cash Management, Cards, and Securities.
- Lead a team of eight (including myself) in managing the reporting of the portfolio.
- Drive innovation within the team through collaboration with technology partners and other internal stakeholders, with a proven track record of successful end-to-end automation of reporting.
- Liaison and representative of the bank to regulators for regulatory reporting matters.
- Facilitated cross-departmental collaboration to ensure alignment of financial reporting with organisational goals and strategies.
External Statistics Reporting Manager
Citibank
Kuala Lumpur
01.2023 - 03.2024
- Acting as the lead in the preparation of external statistics reporting, specifically on Cash Balance of Payments, EAL, and UBO.
- Supported the reporting lead in cross-functional projects aimed at improving operational processes, and enhancing system functionalities.
- Contacted clients to provide reports summaries and breakdowns.
- Collaborated with compliance teams to stay abreast of regulatory changes and update reporting practices accordingly.
- Reviewed and updated internal policies to align with evolving regulatory requirements.
Cash Balance of Payment (CBOP) Reporting Analyst
Citibank
Kuala Lumpur
01.2021 - 12.2022
- Maintained a comprehensive understanding of cross-border reporting obligations and ensured compliance.
- Preparation of reporting submissions to meet the regulatory requirements shared as per the policy document.
- Analytical review of client transactions and engagement with stakeholders to meet due diligence requirements and ascertain the accuracy of reporting.
- Provided training and support to new team members on transaction reporting requirements and systems.
Asset Servicing Analyst
Citibank
Kuala Lumpur
01.2019 - 12.2020
- Assisted in processing roles within corporate actions function as a checker in income sub-function and maker in voluntary events sub-function.
- Participated in system testing projects for NCS, supporting enhancements and new functionalities in daily processing.
- Communicated continuously regarding process streamlining and MTP savings.
- Trained new joiners and colleagues from various processes.
- Provided support for all corporate action-related queries and issues.
Asset Servicing Rep 5
Citibank
Kuala Lumpur
04.2017 - 12.2018
- Assisted in a maker role within backend operations.
- Supported exposure to client advisory as a function and its related processes.
- Provided brief introductions to ICG and relevant counterparts, including client scope and financial instruments.
- Facilitated progression in addressing client queries and maintaining professional communication within the team.
- Applied business knowledge gained from university scenarios to real-life situations.
Education
Bachelor's Degree - Banking and Finance, Investment Banking, Finance
Monash University
Kuala Lumpur11.2015
Skills
- Communication
- Client communication
- Stakeholder engagement
- Performance driving
- Ability to work under pressure
- Regulatory compliance
- Data analysis
- Cross-functional collaboration
- Process improvement
- Non-financial reporting
- Risk management
Languages
English
Proficient
C2
Cantonese
Advanced
C1
Malay
Upper Intermediate
B2
Chinese
Upper Intermediate
B2
Other Work Highlights
- Voice of the Employee (VOE) Champion for 2024.
- Invited by BNM for a knowledge sharing session on Cash Balance of Payment reporting in Nov 2025.
- Strong rapport with internal and external stakeholders on reporting matters, often acting as an advisory role on ensuring compliance on reporting requirements.
Accomplishments
Asset Servicing
- 2017 - Employee of the Month
- 2017 - Securities Services Team Excellence Award
- 2018 - CTSM KL Employee of the Quarter
- 2019 - Securities Services Team of the Quarter Award
Regulatory Reporting
- 2022 - Citi Gratitude Copper Award (Working as a Partner)
- 2024 - Citi Gratitude Bronze Award (Succeed Together)
- 2025 - Citi Gratitude Silver Award (Take Ownership)
- 2023 - Citi Gratitude Gold Award (Deliver with Pride)
- 2024 - Citi Gratitude Platinum Award (Deliver with Pride)
Timeline
Non-Financial Regulatory Reporting AVP
Citibank
04.2024 - Current
External Statistics Reporting Manager
Citibank
01.2023 - 03.2024
Cash Balance of Payment (CBOP) Reporting Analyst
Citibank
01.2021 - 12.2022
Asset Servicing Analyst
Citibank
01.2019 - 12.2020
Asset Servicing Rep 5
Citibank
04.2017 - 12.2018
Bachelor's Degree - Banking and Finance, Investment Banking, Finance
Monash University