Summary
Overview
Work History
Education
Certification
Timeline
Generic

Shoghi Raj Veerappan

Damansara,10

Summary

Leveraged 18 years of experience—including 9 years of senior-level leadership—spanning IT infrastructure, communication and network management, system operations, service management, and disaster recovery.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

IT Project Manager

Liberty General Insurance, Core Migration
06.2024 - Current
  • Developed change process using swim lane workshop and ITIL methodology achieved zero missed change tickets for 100 days
  • Certificate of achievement from Shell United States
  • Completed project within agreed timeline and certificate of achievement from account manager IBM Japan
  • Recognition for successfully completing high profile APAC, EMEA HPE server migration project within the agreed timeline by stakeholder
  • Migrated and deployed in total of 437 servers (EMEA 295) and (APAC 142)
  • Global Project Assignments
  • SHELL
  • Windows 10 (EUC) App Enhancement &
  • Process Security Patch Update Lab test – Pilot – Deployment 100k user, 3 regions (APAC/ AM/ EU) Sponsor & Architect based in UK/US
  • Engineers based in APAC –MY
  • IBM (MY)
  • DC Cloud Migration SAP DB Migration for Keiyo Gas (legacy environment) -> CMS (Cloud Manage
  • Services) Non Production (Solman -> DEV -> QAS) ->
  • Production Migration Live as of 20th Sept into CMS environment
  • DHL
  • Network Intrusion Prevention Security (NIPS) Security Patch Update Lab test – Pilot – Deployment 100k user, 3 regions (APAC/ AM/ EU) Sponsor & Architect based in UK/ APAC
  • Engineers based in APAC –MY
  • Drive IT teams on the planning, execution, and closure of IT initiated projects, ensuring they are completed within time, scope, and budget
  • Coordinate with IT teams to manage dependencies, resources, and deliverable Maintain project documentation, including roadmaps, timelines, and status reports
  • Identify and mitigate risks associated with IT projects Decommissioning, Detoxifying, Upgrading, and Modernizing Applications: Manage projects focused on decommissioning, detoxifying, upgrading, and modernizing outdated applications to mitigate security vulnerabilities and reduce operational costs
  • Lead the decommissioning of legacy systems, detoxification of applications and platforms, and migration of applications to more cost-efficient and secure platforms
  • Collaborate with application owners, IT security & Architecture teams to ensure that modernization and detoxification efforts are in line with organizational goals and cost-saving objectives
  • Work closely with internal and external auditors to provide necessary documentation, ensuring compliance with IT policies and standards
  • Engage with key stakeholders, including business leaders, cloud teams, and external partners, to ensure alignment and effective communication throughout project lifecycles
  • Facilitate regular meetings with stakeholders to report on project progress, challenges, and IT cost-saving opportunities.

Modern Workplace Project Manager

AIA Shared Services
02.2022 - 09.2023
  • Share Point Migration
  • Service Years :, Support development and implementation on Share Point On Premise to Cloud Stakeholder management and ensure high quality deliverables Participate business due diligence, solution design, application design, configuration and documentation
  • Close interaction with business team, review applications, recommendations on products and solutions, aligned with business requirements
  • Plan and manage vendors and resources
  • Create and execute work project work plan and revise as accordance to meet the service needs Coordinate and obtain project test sign offs Work with engineers to build test scripts & Implementation plan Maintains activity schedule for all core services and ensure alignment across key partners and vendors.

Infrastructure Project Delivery Manager

RHB Berhad Malaysia
06.2020 - 11.2021
  • Infra Project Management & Planning
  • Service Years, Establish and execute effectively the governance framework, audit and risk matters during the execution of project Communicate project progress and statuses to Senior Management, PSC, Board of Directors & project team on a regular and timely basis Plan, manage and implement large scale, complex and high cost projects successfully with the highest value for the organization Lead teams of project members, including outsourced resources and vendors for successful delivery of project within schedule, budget and scope Identify and manage risks and issues of projects Maintain a consistent application of RHB standard project management methodology, processes, tools and documentation throughout the project life cycle
  • Page 3 of 8 Manage the communication on updates to Senior Management, SBG/SFG Heads, PSC and Board of Directors of the progress and performance of the project(s) Plan, administer and supervise the coaching, development and performance management of staff within the unit Deliver strong leadership skills with proven ability to run, manage, facilitates large and complex cross-functional and high cost projects Manage interdependencies and risks drive resolution of key project issues, escalating these risks and issues for guidance and decision where necessary

Project Manager

IBM Singapore
09.2018 - 01.2020
  • Specialization : Project Management & Planning
  • Service, Responsible in managing CMS-SAP migrations from multiple IBM Legacy Data center to Cloud Data center includes the scope of: Server build for multiple platforms like AIX and Windows
  • Managing application build based on DB2, Oracle and MSSQL Databases
  • SAP installation of Solution Manager, ERP Central
  • Component, Business Warehouse, Business Intelligence I and managing site to site SAP Data migration
  • Manage IBM resources from project and operation pools and coordinate client resources between Network, OS
  • Application, Database, Backup and Monitoring teams to deliver services and solutions to support the client organization
  • Accountable for quality of service provided by the delivery organization and are responsible for tracking and reporting on service level performance
  • Transition project from IBM Legacy Datacenter (located in Australia) to Cloud enabled Datacenter in Tokyo including implementation of Control-M, SAP modules like Business Warehouse, Solution Manager and Business Intelligence
  • Brentagg SAP migration to Cloud Datacenter including setup of DR within 6 months’ period
  • Implementation include setup of production and DR sites, building redundant network between client and new Cloud enabled Datacenter for data migration
  • Plan and manage the end-to-end deployment and delivery of IT infrastructure for Aveloq (Deutsche Bank) project from deployment planning, setup & testing, pre-production readiness to production cutover
  • Deliver the end-to-end of IT infrastructure deployment projects from solution review, planning, setup & testing, pre-production readiness to production cutover
  • Responsible for BMLS project for AXA – on boarded Blue mix server into Keppel DC server rack for Phase 1 & 2
  • Closely working with AXA global team from AXA France and Malaysia
  • Responsible for the service management project schedule, supporting people resources, RADIO/ RACI matrix, communication channels, scope of work, status reporting and ensuring process and procedures are adhered
  • Understand the solution, scope and deliverables of the project, review the implementation and cutover strategy and work towards executing a successful project cutover
  • Work alongside with Server Provisioning team and Engineering team, Application teams, Infrastructure teams, and service providers in delivering quality IT solutions and services to meet business objectives
  • Ensure the project meet schedule and within the allocated budget and resources
  • Prepare and submit the necessary change requests and requisition forms for the deployment of infrastructure for the project, such as facility request, IP/DNS/Hostname request, SAN requisition, etc
  • Prepare all project documentation and status reports, assure report accuracy and timeliness
  • E.g
  • Weekly Project Status report, etc
  • Provide leadership to project/implementation team to ensure infrastructure stability and full audit compliance
  • Maintain business partnership with Line of Business (LOBs) and constantly collect and manage user’s demands and applications’ infra Managed Windows Server and Services (AD, DC, DHCP), Desktop Software etc.

Senior Project Manager

DHL IT Services
06.2018 - 09.2018
  • Specialization : Project Management & Planning, Worked for NIPS (Network Intrusion Prevention System) & Next Generation Firewall (NGFW) Manage incoming and outgoing of IP traffic for APAC users ( IPS & IDS) Ensure that service provider organizations deliver all required services according to agreed processes and procedures
  • Page 4 of 8 Obtains feedback at critical milestones and at project completion to ensure that project efforts meet customer expectations for contracted time, cost, and performance Develops detailed project plans, project schedules, project estimates, resource plans, and status reports; tracks key project milestones and adjusts project plans and/or resources to meet needs of customers throughout the project lifecycle Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project activities Manages changing scope (i.e., change management) and project acceptance criteria Utilize project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations Translates project requirements into project objectives and tasks Responsible for managing P&L and reporting progress of the project on an ongoing basis Manage customer expectations and reports project status Manage stakeholder relationships Build a strong working relationship with the key managers in the IT services organization to ensure effective supply of resources are available and provide appropriate forecasting indicators
  • Build a strong working relationship with account management/service management in the IT services organization Ensure development of a comprehensive project training plan for assigned team members in agreement with functional management Manage the allocation of appropriate resources and commitment of staff to the achievement of the project objectives and targets

Infrastructure Project Manager

Hewlett Packard Enterprise
12.2016 - 08.2017
  • Specialization : Project Management & Planning
  • Service, Experience in leading a large scale infrastructure integration & migration for SHELL Global and data center consolidation
  • Overseeing multi-facility design, planning, management and execution of complex projects
  • Ensure to capture, prioritize and solve project problems in organized manner
  • Collaborate effectively with infrastructure associates across entire SHELL business units along with management levels
  • Conduct change throughout project inclusive of schedule, scope and team membership
  • Perform with subject matter experts all through organization to gather entire business needs required to attain project goals
  • Identify and define project activities, objective deliverables clearly
  • Identify and securing project team members Record project document into respective live share point folders
  • Identify prime risks and limitations within project plan
  • Evaluate and determine plan variance from project performance
  • Oversee precise project results to identify if relevant quality standards area attained
  • Ensure & meet project deliverables are on met on time, within budget and at the required level of quality
  • WAAS (EUC) Projects: Window 10 Global Roll Out, Windows as Service- (WAAS) Reporting to Americas Portfolio Manager - Spain WAAS process will be executed for each new Windows 10 feature release from Microsoft
  • Windows 10 deployment & migration project using AD, Group Policy, MDT & SCCM Roll out to 16 different counties, 3 different time zone 10k users involve
  • User testing on 2 different landscape before actual live cutover in Production.

Cloud Transition Transformation Project Manager

IBM Global Delivery, SAP
12.2014 - 11.2016
  • Member of the Cloud Managed Services organization, I provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverable
  • Page 5 of 8 Responsible in managing CMS-SAP migrations from multiple IBM Legacy Data Centers to Cloud Data Centers includes the scope of: Server build for multiple platforms like AIX, Linux and Windows Application build based on DB2, Oracle and MSSQL DB SAP installation ECC, BW, BI SAP Data migration Leading a transition team in delivering a solution to customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract
  • Overall performance responsibility for managing scope, cost, schedule, and contractual deliverable, which includes applying techniques for planning, tracking, change control, and risk management
  • Projects:
  • SMRT (SG)

Keiyo Gas
1 1 - 1 1
  • High level due diligence HANA Enterprise
  • Cloud (HEC) for SMRT project Stakeholder & resource management Responsible for the SAP HEC Service
  • Delivery, (JPN) Feb – Oct SAP DB Migration for Keiyo Gas (legacy environment) -> CMS (Cloud Manage
  • Services) Non Production (Solman -> DEV -> QAS) - > Production Migration Live as of 20th Sept into CMS environment

SAP

Mitsubishi
1 1 - 1 1
  • Vertex 5.0 - 7.0 version upgrade
  • (Non Prod -> Production) Upgrade Net weaver (prerequisites)

Technical Account Manager

T-Systems, SAP Upstream International
06.2008 - 04.2009
  • Months)
  • Installation of SAP ECC 6.0, Enterprise Portal 7.0,PI 7.0,BI 7.0,CRM
  • ABAP 6.0 for QTY AND PRD Servers
  • Configuring Maintainer Optimizer
  • Post Configuration steps for PI 7.0, ECC 6.0, and BI 7.0
  • Configuring Transport Management System between the landscapes
  • Setting Parameters as per GA, GO Reports
  • Performing Client Copies
  • Applying Support Patches through SPAM
  • Applying support packages through JSPM and SDM for Java
  • Systems
  • Working with Config tool and Visual Admin tool
  • Performing Offline Backup at DB level
  • Testing of Restore database from backup
  • Setting database Parameters
  • Administration and handling security issues through PFCG, SUIM, and SU53
  • Client Administration, Transport Management (TP)
  • Handling Missing Authorizations
  • Background job Administration, Health checks, Change &
  • Transport System
  • Performed Patch Administration using SPAM
  • Conducting SAP navigation training to users
  • Conducting User Administration Training (UAT) on authorization matrix with key users
  • Project 2:
  • Target Client : Star Cruises Malaysia
  • Environment : SAP Upgrade (Upgrade Activity 4.7 to ECC 6.0)
  • OS : Microsoft Windows
  • DB : MSSQL 2005

Service Delivery Manager

DHL Asia Pacific IT Services
05.2011 - 12.2014
  • Work closely with customers, providing guidance in the effective use of systems, products and services Act as primary interface between customers and the support organizations Act as a primary customer advocate for Upstream Shell, pro-active improvement activities, and channel customer’s feedback to T-
  • Systems management, engineering and other support teams (Wintel, Storage, K2/SharePoint) Representing the TAM team in customer meetings where required
  • Investigating service problems and collect critical information, as a central point of contact for both customer and T-Systems service lines Chair periodical review meetings with customer
  • Follow up and coordinate change tickets, incident tickets and customer requests Participate in small projects and liaise between the customer and T-Systems project- and support teams Investigate and communicate the feasibility of using the latest T-Systems techniques and features, for the customer Monitor availability of systems, as well as SLA for ticket management Provide on-site training sessions with the customer, on various new or existing technologies / procedures, on behalf of T-Systems Provide presentations to the customer on various subjects
  • Work with the customers to triage feature requests, building business case(s) to put to product management and achieve business confidence thru monthly Business Confidence Survey Developed solution and process improvement thru participation in regular customer planning and workshop Participate in the knowledge transfer sessions and sharing of information with client global support team Addressed High End Call Centre (HECC) infrastructure improvement items related to Storage, SUN and WINTEL technologies which identified within customer sustainability center Liaise with projects teams and SAP operations teams to ensure new service take- on is ready to be supported Ensure situations and DR testing are managed appropriately in the hosting and storage space Supervise and coach internal team when required.

Specialist

SAP
01.2010 - 05.2011
  • Data Migration Project from Prague & Germany
  • SAP to Standardized Platform project
  • SAP systems of GBS and the Corporate Centers will be moved to a new standardized service model for cost reduction purposes
  • Defining Service Level Agreement (SLA) using ITIL methodology and consultation in BASIS work scope Creating Service Catalog to other in house DP DHL customers
  • Project Planning and Service Designing
  • Page 6 of 8 Provide adhoc 3rd Level BASIS support consultation to other in house customers
  • (check server status, transport managements systems
  • UNIX LINUX, Oracle and other issues) Participation in SAP Quality Center and performing initial preparations
  • Understanding current landscape and creating documentations & cost estimation of servers
  • Proposing new idea and server quick sizing
  • Perform Client Copy Providing & configuring TDMS system in DHL landscape
  • Administration and handling security issues through PFCG, SUIM, and SU53
  • Applying Support Patches through SPAM
  • Company : Business Formula (SAP Partner)

BASIS Consultant

SAP
06.2008 - 12.2009
  • Target Client: Westport Malaysia
  • Environment: Implementation of SAP ECC6.0, PI7.0, BI7.0, EP7.0
  • OS : Sun Solaris 5.9 64-bit
  • DB : DB2 v 9.5
  • Duration :

05.2009 - 07.2009
  • System Copy (Exporting and importing using r3load)
  • Database Upgrade from MS-SQL 2000 to MS-SQL 2005
  • Target Client : Suzuki- AIMAN Motors Malaysia
  • Environment : Implementation of SAP ECC6.0
  • OS : Microsoft Windows Server 2008
  • DB : DB2 v

Solution Manager

08.2009 - 11.2009
  • Plan & discuss about the Server Landscape with the customer
  • Proposed a solution for the customer on their new servers
  • Setting Server landscape
  • Installation of SAP ECC6.0 on Windows 2008 on DB2
  • Post Installation (Support Packages, Kernel Upgrade, SGEN, STMS for Single System)
  • Project, Target Client : In House Project
  • Environment : Configuration of

IT Technical Specialist

SHELL Information Technology International
10.2009 - 12.2009
  • To perform daily monitoring for the customers SAP systems
  • To perform detailed analysis on the system in case of any critical
  • Problem within the system
  • Preparation of Daily Monitoring Checklist for Customers and
  • Internal use
  • Page 7 of 8
  • Perform Client Copy
  • Creating authorizations and profiles for users
  • Setup backup strategy
  • DB Settings and configuration, DB logging, SAP and DB parameters settings
  • Printer setup
  • SAP router installation & OSS Connection Test
  • Prepare System Admin Documentation
  • Basis Training (UAT)
  • Installation and Configuration of Solution Manager such as
  • MOPZ, System Monitoring and Support Desk
  • Project planning for OS/DB Migration project
  • Installation of Linux / MaxDB on SAP Net weaver 2004s
  • Performing Export Database on Linux/MaxDB platform
  • Daily support for customers’ SAP system
  • Installation and Configuring SUSE Linux 11 on MaxDB
  • Database Export and Import on SUSE Linux on MaxDB, Specialization : Configuration Quality Assurance Team

IT Security Support Executive

01.2007 - 04.2008
  • Perform quality checks on Group Infrastructure Hosting (GIH) & Global Linux UNIX (GLUX) assets to be registered in specified servers accordingly into Service Center & Asset Center application for production
  • Generating report extracted from Asset Center to Technical Customer Interface (TCI) team for further investigation seated in other regions
  • Perform server decommission for Group Infrastructure Hosting (GIH) & Global Linux UNIX (GLUX) from requestors Consolidate info and communicate with SEs and Operation teams on the updated processes and procedures
  • Verify and ensure data consistence in various source of customer contact, e.g
  • IRIS, Primus, and Asset Center
  • Process adhoc request from various types of requestors and clients Liaising with different service lines for server details to be tagged in order in the server
  • Follow up with CMAT team to make sure DRD ticket raised is closed
  • Conduct knowledge transfer session to other teammates & conduct weekly meeting to ensure workflow process been performed
  • Involve in Data Ever greening Request Process (DERP) project testing at present for Global Linux UNIX (GLUX) environment to live production stage
  • Define the rules for CMT to use when applying updates to assets is the responsibility of the specific CQAT member
  • IT-365 (A standard Chartered, : Network & Applications Security

User Administration Department
01.2004 - 12.2006
  • Ensures problem management system contains consistent, accurate and up-to-date information for further analysis by management
  • Provide accurate and information service level reporting and trend analysis reports Queued Structure: Country in Charge: Malaysia, Philippines, Singapore, India (Global Markets)
  • Updating Problem Logs and Accurate escalation to the respective Vendors, updating customers
  • Involved in Country Transition such as Singapore and Thailand for 1Month to migrate the applications and new services into IT365
  • Level 2: Request Management Team Department Performing request processing of global SCB users on creation, deletion, modification of all platform such as Notes, AS400, Mainframe
  • Unix, VPN, Share drives) Support problems from various platforms Win XP, Win2K3 Server, Win2k, Win NT, Active Directory, Radia (Software Deployment) &
  • Linux
  • Support problem management Incident Review / RCA (Root Cause Analysis) in detail for high Severity problems that have impacted technically to the bank
  • Troubleshoot Mainframe system (HOGAN) & AS400 technical issues such as controller errors, terminal configuration globally
  • Maintaining DSSR statistics on team performance status closely and reporting to line manager weekly basis
  • Level 3 Support (Data Center) Perform global batch operations
  • Countries involved such as Asia, Middle East, and Europe & Western) Perform Globus batch job and monitoring
  • Performing Storage Area Network (SAN Mapping) work task
  • Operation batches to be initiated 24/7 hours
  • Execution batch operation based on run sheet obtained which is mainly due to accurate batch kick off time in order to meet SLA standard
  • Escalation and conferencing high severity matters with Change Management & Problem Management Department
  • Page 8 of 8

Education

MBA -

University of Sunderland
Current

BSc Hons - Asia

Pacific Institute of Information Technology

Adv. Dip -

National Institute of Information Technology

Train the Trainers : Human Resource Development Fund Malaysia -

2016

SAP HANA DB Migration : Cloud Computing, WFT India -

2014

PMP ` : Project Management Planning -

2014

ITIL : APM Group Malaysia -

2010

UBS Corporation : APIIT Malaysia -

2003

IOT : Completion of Internet of Things -

2020

AWS : AWS Associate Level Sol Architect -

02

BCM - Business Continuity Management

Certification

Name : Mr. Eric Chan Position : Infrastructure Program Manager Lead Address : HP Enterprise Global Center, Cyberjaya, Malaysia Mobile : +60122877111 Name : Mr. Gunasekaran Position : Infrastructure Program Manager Lead Address : IBM CBP Place 1, Singapore Mobile : +65 88206044

Timeline

IT Project Manager

Liberty General Insurance, Core Migration
06.2024 - Current

Modern Workplace Project Manager

AIA Shared Services
02.2022 - 09.2023

Infrastructure Project Delivery Manager

RHB Berhad Malaysia
06.2020 - 11.2021

Project Manager

IBM Singapore
09.2018 - 01.2020

Senior Project Manager

DHL IT Services
06.2018 - 09.2018

Infrastructure Project Manager

Hewlett Packard Enterprise
12.2016 - 08.2017

Cloud Transition Transformation Project Manager

IBM Global Delivery, SAP
12.2014 - 11.2016

Service Delivery Manager

DHL Asia Pacific IT Services
05.2011 - 12.2014

Specialist

SAP
01.2010 - 05.2011

IT Technical Specialist

SHELL Information Technology International
10.2009 - 12.2009

Solution Manager

08.2009 - 11.2009

05.2009 - 07.2009

Technical Account Manager

T-Systems, SAP Upstream International
06.2008 - 04.2009

BASIS Consultant

SAP
06.2008 - 12.2009

IT Security Support Executive

01.2007 - 04.2008

User Administration Department
01.2004 - 12.2006

MBA -

University of Sunderland

BSc Hons - Asia

Pacific Institute of Information Technology

Adv. Dip -

National Institute of Information Technology

Train the Trainers : Human Resource Development Fund Malaysia -

SAP HANA DB Migration : Cloud Computing, WFT India -

PMP ` : Project Management Planning -

ITIL : APM Group Malaysia -

UBS Corporation : APIIT Malaysia -

IOT : Completion of Internet of Things -

AWS : AWS Associate Level Sol Architect -

BCM - Business Continuity Management

Name : Mr. Eric Chan Position : Infrastructure Program Manager Lead Address : HP Enterprise Global Center, Cyberjaya, Malaysia Mobile : +60122877111 Name : Mr. Gunasekaran Position : Infrastructure Program Manager Lead Address : IBM CBP Place 1, Singapore Mobile : +65 88206044

Keiyo Gas
1 1 - 1 1

SAP

Mitsubishi
1 1 - 1 1

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Shoghi Raj Veerappan