Leveraged 18 years of experience—including 9 years of senior-level leadership—spanning IT infrastructure, communication and network management, system operations, service management, and disaster recovery.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
IT Project Manager
Liberty General Insurance, Core Migration
06.2024 - Current
Developed change process using swim lane workshop and ITIL methodology achieved zero missed change tickets
for 100 days
Certificate of achievement from Shell United States
Completed project within agreed timeline and certificate of achievement from account manager IBM Japan
Recognition for successfully completing high profile APAC, EMEA HPE server migration project within the agreed
timeline by stakeholder
Migrated and deployed in total of 437 servers (EMEA 295) and (APAC 142)
Global Project Assignments
SHELL
Windows 10 (EUC) App Enhancement &
Process
Security Patch Update
Lab test – Pilot – Deployment
100k user, 3 regions (APAC/ AM/ EU)
Sponsor & Architect based in UK/US
Engineers based in APAC –MY
IBM (MY)
DC Cloud Migration
SAP DB Migration for Keiyo Gas (legacy
environment) -> CMS (Cloud Manage
Services)
Non Production (Solman -> DEV -> QAS) ->
Production Migration
Live as of 20th Sept into CMS environment
DHL
Network Intrusion Prevention Security (NIPS)
Security Patch Update
Lab test – Pilot – Deployment
100k user, 3 regions (APAC/ AM/ EU)
Sponsor & Architect based in UK/ APAC
Engineers based in APAC –MY
Drive IT teams on the planning, execution, and closure of IT initiated projects, ensuring they are completed within time,
scope, and budget
Coordinate with IT teams to manage dependencies, resources, and deliverable
Maintain project documentation, including roadmaps, timelines, and status reports
Identify and mitigate risks associated with IT projects
Decommissioning, Detoxifying, Upgrading, and Modernizing Applications:
Manage projects focused on decommissioning, detoxifying, upgrading, and modernizing outdated applications to mitigate
security vulnerabilities and reduce operational costs
Lead the decommissioning of legacy systems, detoxification of applications and platforms, and migration of applications to
more cost-efficient and secure platforms
Collaborate with application owners, IT security & Architecture teams to ensure that modernization and detoxification
efforts are in line with organizational goals and cost-saving objectives
Work closely with internal and external auditors to provide necessary documentation, ensuring compliance with IT policies
and standards
Engage with key stakeholders, including business leaders, cloud teams, and external partners, to ensure alignment and
effective communication throughout project lifecycles
Facilitate regular meetings with stakeholders to report on project progress, challenges, and IT cost-saving opportunities.
Modern Workplace Project Manager
AIA Shared Services
02.2022 - 09.2023
Share Point Migration
Service Years :, Support development and implementation on Share Point On Premise to Cloud
Stakeholder management and ensure high quality deliverables
Participate business due diligence, solution design, application design, configuration and documentation
Close interaction with business team, review applications, recommendations on products and solutions, aligned with
business requirements
Plan and manage vendors and resources
Create and execute work project work plan and revise as accordance to meet the service needs
Coordinate and obtain project test sign offs
Work with engineers to build test scripts & Implementation plan
Maintains activity schedule for all core services and ensure alignment across key partners and vendors.
Infrastructure Project Delivery Manager
RHB Berhad Malaysia
06.2020 - 11.2021
Infra Project Management & Planning
Service Years, Establish and execute effectively the governance framework, audit and risk matters during the execution of project
Communicate project progress and statuses to Senior Management, PSC, Board of Directors & project team on a regular
and timely basis
Plan, manage and implement large scale, complex and high cost projects successfully with the highest value for the
organization
Lead teams of project members, including outsourced resources and vendors for successful delivery of project within
schedule, budget and scope
Identify and manage risks and issues of projects
Maintain a consistent application of RHB standard project management methodology, processes, tools and documentation
throughout the project life cycle
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Manage the communication on updates to Senior Management, SBG/SFG Heads, PSC and Board of Directors of the progress
and performance of the project(s)
Plan, administer and supervise the coaching, development and performance management of staff within the unit
Deliver strong leadership skills with proven ability to run, manage, facilitates large and complex cross-functional and high
cost projects
Manage interdependencies and risks drive resolution of key project issues, escalating these risks and issues for guidance
and decision where necessary
Project Manager
IBM Singapore
09.2018 - 01.2020
Specialization : Project Management & Planning
Service, Responsible in managing CMS-SAP migrations from multiple IBM Legacy Data center to Cloud Data center includes the
scope of: Server build for multiple platforms like AIX and Windows
Managing application build based on DB2, Oracle and MSSQL Databases
SAP installation of Solution Manager, ERP Central
Component, Business Warehouse, Business Intelligence I and managing site to site SAP Data migration
Manage IBM resources from project and operation pools and coordinate client resources between Network, OS
Application, Database, Backup and Monitoring teams to deliver services and solutions to support the client organization
Accountable for quality of service provided by the delivery organization and are responsible for tracking and reporting on
service level performance
Transition project from IBM Legacy Datacenter (located in Australia) to Cloud enabled Datacenter in Tokyo including
implementation of Control-M, SAP modules like Business Warehouse, Solution Manager and Business Intelligence
Brentagg SAP migration to Cloud Datacenter including setup of DR within 6 months’ period
Implementation include setup of production and DR sites, building redundant network between client and new Cloud
enabled Datacenter for data migration
Plan and manage the end-to-end deployment and delivery of IT infrastructure for Aveloq (Deutsche Bank) project from
deployment planning, setup & testing, pre-production readiness to production cutover
Deliver the end-to-end of IT
infrastructure deployment projects from solution review, planning, setup & testing, pre-production readiness to production
cutover
Responsible for BMLS project for AXA – on boarded Blue mix server into Keppel DC server rack for Phase 1 & 2
Closely working with AXA global team from AXA France and Malaysia
Responsible for the service management project schedule, supporting people resources, RADIO/ RACI matrix,
communication channels, scope of work, status reporting and ensuring process and procedures are adhered
Understand the solution, scope and deliverables of the project, review the implementation and cutover strategy and work
towards executing a successful project cutover
Work alongside with Server Provisioning team and Engineering team, Application teams, Infrastructure teams, and service
providers in delivering quality IT solutions and services to meet business objectives
Ensure the project meet schedule and
within the allocated budget and resources
Prepare and submit the necessary change requests and requisition forms for the deployment of infrastructure for the
project, such as facility request, IP/DNS/Hostname request, SAN requisition, etc
Prepare all project documentation and status reports, assure report accuracy and timeliness
E.g
Weekly Project Status
report, etc
Provide leadership to project/implementation team to ensure infrastructure stability and full audit compliance
Maintain business partnership with Line of Business (LOBs) and constantly collect and manage user’s demands and
applications’ infra
Managed Windows Server and Services (AD, DC, DHCP), Desktop Software etc.
Senior Project Manager
DHL IT Services
06.2018 - 09.2018
Specialization : Project Management & Planning, Worked for NIPS (Network Intrusion Prevention System) & Next Generation Firewall (NGFW)
Manage incoming and outgoing of IP traffic for APAC users ( IPS & IDS)
Ensure that service provider organizations deliver all required services according to agreed processes and procedures
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Obtains feedback at critical milestones and at project completion to ensure that project efforts meet customer expectations
for contracted time, cost, and performance
Develops detailed project plans, project schedules, project estimates, resource plans, and status reports; tracks key project
milestones and adjusts project plans and/or resources to meet needs of customers throughout the project lifecycle
Communicates major milestones and identifies potential project risks; conducts regular status meetings to review project
activities
Manages changing scope (i.e., change management) and project acceptance criteria
Utilize project management processes and methodologies to ensure projects are delivered on time, within budget, adhere
to high-quality standards, and meet customer expectations
Translates project requirements into project objectives and tasks
Responsible for managing P&L and reporting progress of the project on an ongoing basis
Manage customer expectations and reports project status
Manage stakeholder relationships
Build a strong working relationship with the key managers in the IT services organization to ensure effective supply of
resources are available and provide appropriate forecasting indicators
Build a strong working relationship with account management/service management in the IT services organization
Ensure development of a comprehensive project training plan for assigned team members in agreement with functional
management
Manage the allocation of appropriate resources and commitment of staff to the achievement of the project objectives and
targets
Infrastructure Project Manager
Hewlett Packard Enterprise
12.2016 - 08.2017
Specialization : Project Management & Planning
Service, Experience in leading a large scale infrastructure integration & migration for SHELL Global and data center consolidation
Overseeing multi-facility design, planning, management and execution of complex projects
Ensure to capture, prioritize and solve project
problems in organized manner
Collaborate effectively with infrastructure associates across entire SHELL business units along with
management levels
Conduct change throughout project inclusive of schedule, scope and team membership
Perform with subject matter experts all through organization to gather entire business needs required to attain project goals
Identify and define project activities, objective deliverables clearly
Identify and securing project team members
Record project document into respective live share point folders
Identify prime risks and limitations within project plan
Evaluate and determine plan variance from project performance
Oversee precise project results to identify if relevant quality standards area attained
Ensure & meet project deliverables are on met on time, within budget and at the required level of quality
WAAS (EUC) Projects:
Window 10 Global Roll Out, Windows as Service- (WAAS)
Reporting to Americas Portfolio Manager - Spain
WAAS process will be executed for each new Windows 10 feature release from Microsoft
Windows 10 deployment & migration project using AD, Group Policy, MDT & SCCM
Roll out to 16 different counties, 3 different time zone
10k users involve
User testing on 2 different landscape before actual live cutover in Production.
Cloud Transition Transformation Project Manager
IBM Global Delivery, SAP
12.2014 - 11.2016
Member of the Cloud Managed Services organization, I provide account leadership to the service delivery team and direct teams to
develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverable
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Responsible in managing CMS-SAP migrations from multiple IBM Legacy Data Centers to Cloud Data Centers includes the scope of:
Server build for multiple platforms like AIX, Linux and Windows
Application build based on DB2, Oracle and MSSQL DB
SAP installation ECC, BW, BI SAP Data migration
Leading a transition team in delivering a solution to customer using the appropriate business measurements and terms and conditions for
the project according to the project charter, project agreement or contract
Overall performance responsibility for managing scope, cost,
schedule, and contractual deliverable, which includes applying techniques for planning, tracking, change control, and risk management
Projects:
SMRT (SG)
Keiyo Gas
1 1 - 1 1
High level due diligence HANA Enterprise
Cloud (HEC) for SMRT project
Stakeholder & resource management
Responsible for the SAP HEC Service
Delivery, (JPN) Feb – Oct
SAP DB Migration for Keiyo Gas (legacy
environment) -> CMS (Cloud Manage
Services)
Non Production (Solman -> DEV -> QAS) -
> Production Migration
Live as of 20th Sept into CMS
environment
SAP
Mitsubishi
1 1 - 1 1
Vertex 5.0 - 7.0 version upgrade
(Non Prod -> Production)
Upgrade Net weaver (prerequisites)
Technical Account Manager
T-Systems, SAP Upstream International
06.2008 - 04.2009
Months)
Installation of SAP ECC 6.0, Enterprise Portal 7.0,PI 7.0,BI 7.0,CRM
ABAP 6.0 for QTY AND PRD Servers
Configuring Maintainer Optimizer
Post Configuration steps for PI 7.0, ECC 6.0, and BI 7.0
Configuring Transport Management System between the
landscapes
Setting Parameters as per GA, GO Reports
Performing Client Copies
Applying Support Patches through SPAM
Applying support packages through JSPM and SDM for Java
Systems
Working with Config tool and Visual Admin tool
Performing Offline Backup at DB level
Testing of Restore database from backup
Setting database Parameters
Administration and handling security issues through PFCG, SUIM,
and SU53
Client Administration, Transport Management (TP)
Handling Missing Authorizations
Background job Administration, Health checks, Change &
Transport System
Performed Patch Administration using SPAM
Conducting SAP navigation training to users
Conducting User Administration Training (UAT) on authorization
matrix with key users
Project 2:
Target Client : Star Cruises Malaysia
Environment : SAP Upgrade (Upgrade Activity 4.7 to ECC 6.0)
OS : Microsoft Windows
DB : MSSQL 2005
Service Delivery Manager
DHL Asia Pacific IT Services
05.2011 - 12.2014
Work closely with customers, providing guidance in the effective use of systems, products and services
Act as primary interface between customers and the support organizations
Act as a primary customer advocate for Upstream Shell, pro-active improvement activities, and channel customer’s feedback to T-
Systems management, engineering and other support teams (Wintel, Storage, K2/SharePoint)
Representing the TAM team in customer meetings where required
Investigating service problems and collect critical information, as a central point of contact for both customer and T-Systems service lines
Chair periodical review meetings with customer
Follow up and coordinate change tickets, incident tickets and customer requests
Participate in small projects and liaise between the customer and T-Systems project- and support teams
Investigate and communicate the feasibility of using the latest T-Systems techniques and features, for the customer
Monitor availability of systems, as well as SLA for ticket management
Provide on-site training sessions with the customer, on various new or existing technologies / procedures, on behalf of T-Systems
Provide presentations to the customer on various subjects
Work with the customers to triage feature requests, building business case(s) to put to product management and achieve business
confidence thru monthly Business Confidence Survey
Developed solution and process improvement thru participation in regular customer planning and workshop
Participate in the knowledge transfer sessions and sharing of information with client global support team
Addressed High End Call Centre (HECC) infrastructure improvement items related to Storage, SUN and WINTEL technologies which
identified within customer sustainability center
Liaise with projects teams and SAP operations teams to ensure new service take- on is ready to be supported
Ensure situations and DR testing are managed appropriately in the hosting and storage space
Supervise and coach internal team when required.
Specialist
SAP
01.2010 - 05.2011
Data Migration Project from Prague & Germany
SAP to Standardized Platform project
SAP systems of GBS and the Corporate Centers
will be moved to a new standardized service model for cost reduction purposes
Defining Service Level Agreement (SLA) using ITIL methodology and consultation in BASIS work scope
Creating Service Catalog to other in house DP DHL customers
Project Planning and Service Designing
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Provide adhoc 3rd Level BASIS support consultation to other in house customers
(check server status, transport managements systems
UNIX LINUX, Oracle and other issues)
Participation in SAP Quality Center and performing initial preparations
Understanding current landscape and creating documentations & cost estimation of servers
Proposing new idea and server quick sizing
Perform Client Copy
Providing & configuring TDMS system in DHL landscape
Administration and handling security issues through PFCG, SUIM, and SU53
Applying Support Patches through SPAM
Company : Business Formula (SAP Partner)
BASIS Consultant
SAP
06.2008 - 12.2009
Target Client: Westport Malaysia
Environment: Implementation of SAP ECC6.0, PI7.0, BI7.0, EP7.0
OS : Sun Solaris 5.9 64-bit
DB : DB2 v 9.5
Duration :
05.2009 - 07.2009
System Copy (Exporting and importing using r3load)
Database Upgrade from MS-SQL 2000 to MS-SQL 2005
Target Client : Suzuki- AIMAN Motors Malaysia
Environment : Implementation of SAP ECC6.0
OS : Microsoft Windows Server 2008
DB : DB2 v
Solution Manager
08.2009 - 11.2009
Plan & discuss about the Server Landscape with the customer
Proposed a solution for the customer on their new servers
Setting Server landscape
Installation of SAP ECC6.0 on Windows 2008 on DB2
Post Installation (Support Packages, Kernel Upgrade, SGEN, STMS
for Single System)
Project, Target Client : In House Project
Environment : Configuration of
IT Technical Specialist
SHELL Information Technology International
10.2009 - 12.2009
To perform daily monitoring for the customers SAP systems
To perform detailed analysis on the system in case of any critical
Problem within the system
Preparation of Daily Monitoring Checklist for Customers and
Internal use
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Perform Client Copy
Creating authorizations and profiles for users
Setup backup strategy
DB Settings and configuration, DB logging, SAP and DB
parameters settings
Printer setup
SAP router installation & OSS Connection Test
Prepare System Admin Documentation
Basis Training (UAT)
Installation and Configuration of Solution Manager such as
MOPZ, System Monitoring and Support Desk
Project planning for OS/DB Migration project
Installation of Linux / MaxDB on SAP Net weaver 2004s
Performing Export Database on Linux/MaxDB platform
Daily support for customers’ SAP system
Installation and Configuring SUSE Linux 11 on MaxDB
Database Export and Import on SUSE Linux on MaxDB, Specialization : Configuration Quality Assurance Team
IT Security Support Executive
01.2007 - 04.2008
Perform quality checks on Group Infrastructure Hosting (GIH) & Global Linux UNIX (GLUX) assets to be registered in specified servers
accordingly into Service Center & Asset Center application for production
Generating report extracted from Asset Center to Technical Customer Interface (TCI) team for further investigation seated in other
regions
Perform server decommission for Group Infrastructure Hosting (GIH) & Global Linux UNIX (GLUX) from requestors
Consolidate info and communicate with SEs and Operation teams on the updated processes and procedures
Verify and ensure data consistence in various source of customer contact, e.g
IRIS, Primus, and Asset Center
Process adhoc request from various types of requestors and clients
Liaising with different service lines for server details to be tagged in order in the server
Follow up with CMAT team to make sure DRD ticket raised is closed
Conduct knowledge transfer session to other teammates & conduct weekly meeting to ensure workflow process been performed
Involve in Data Ever greening Request Process (DERP) project testing at present for Global Linux UNIX (GLUX) environment to live
production stage
Define the rules for CMT to use when applying updates to assets is the responsibility of the specific CQAT member
IT-365 (A standard Chartered, : Network & Applications Security
User Administration Department
01.2004 - 12.2006
Ensures problem management system contains consistent, accurate and up-to-date information for further analysis by management
Provide accurate and information service level reporting and trend analysis reports
Queued Structure: Country in Charge: Malaysia, Philippines, Singapore, India (Global Markets)
Updating Problem Logs and Accurate escalation to the respective Vendors, updating customers
Involved in Country Transition such as Singapore and Thailand for 1Month to migrate the applications and new services into IT365
Level 2: Request Management Team Department
Performing request processing of global SCB users on creation, deletion, modification of all platform such as Notes, AS400, Mainframe
Unix, VPN, Share drives)
Support problems from various platforms Win XP, Win2K3 Server, Win2k, Win NT, Active Directory, Radia (Software Deployment) &
Linux
Support problem management Incident Review / RCA (Root Cause Analysis) in detail for high Severity problems that have impacted
technically to the bank
Troubleshoot Mainframe system (HOGAN) & AS400 technical issues such as controller errors, terminal configuration globally
Maintaining DSSR statistics on team performance status closely and reporting to line manager weekly basis
Level 3 Support (Data Center)
Perform global batch operations
Countries involved such as Asia, Middle East, and Europe & Western)
Perform Globus batch job and monitoring
Performing Storage Area Network (SAN Mapping) work task
Operation batches to be initiated 24/7 hours
Execution batch operation based on run sheet obtained which is mainly due to accurate
batch kick off time in order to meet SLA standard
Escalation and conferencing high severity matters with Change Management & Problem Management Department
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Education
MBA -
University of Sunderland
Current
BSc Hons - Asia
Pacific Institute of Information Technology
Adv. Dip -
National Institute of Information Technology
Train the Trainers : Human Resource Development Fund Malaysia -
2016
SAP HANA DB Migration : Cloud Computing, WFT India -
2014
PMP ` : Project Management Planning -
2014
ITIL : APM Group Malaysia -
2010
UBS Corporation : APIIT Malaysia -
2003
IOT : Completion of Internet of Things -
2020
AWS : AWS Associate Level Sol Architect -
02
BCM - Business Continuity Management
Certification
Name : Mr. Eric Chan
Position : Infrastructure Program Manager Lead
Address : HP Enterprise Global Center, Cyberjaya, Malaysia
Mobile : +60122877111
Name : Mr. Gunasekaran
Position : Infrastructure Program Manager Lead
Address : IBM CBP Place 1, Singapore
Mobile : +65 88206044
Timeline
IT Project Manager
Liberty General Insurance, Core Migration
06.2024 - Current
Modern Workplace Project Manager
AIA Shared Services
02.2022 - 09.2023
Infrastructure Project Delivery Manager
RHB Berhad Malaysia
06.2020 - 11.2021
Project Manager
IBM Singapore
09.2018 - 01.2020
Senior Project Manager
DHL IT Services
06.2018 - 09.2018
Infrastructure Project Manager
Hewlett Packard Enterprise
12.2016 - 08.2017
Cloud Transition Transformation Project Manager
IBM Global Delivery, SAP
12.2014 - 11.2016
Service Delivery Manager
DHL Asia Pacific IT Services
05.2011 - 12.2014
Specialist
SAP
01.2010 - 05.2011
IT Technical Specialist
SHELL Information Technology International
10.2009 - 12.2009
Solution Manager
08.2009 - 11.2009
05.2009 - 07.2009
Technical Account Manager
T-Systems, SAP Upstream International
06.2008 - 04.2009
BASIS Consultant
SAP
06.2008 - 12.2009
IT Security Support Executive
01.2007 - 04.2008
User Administration Department
01.2004 - 12.2006
MBA -
University of Sunderland
BSc Hons - Asia
Pacific Institute of Information Technology
Adv. Dip -
National Institute of Information Technology
Train the Trainers : Human Resource Development Fund Malaysia -
SAP HANA DB Migration : Cloud Computing, WFT India -
PMP ` : Project Management Planning -
ITIL : APM Group Malaysia -
UBS Corporation : APIIT Malaysia -
IOT : Completion of Internet of Things -
AWS : AWS Associate Level Sol Architect -
BCM - Business Continuity Management
Name : Mr. Eric Chan
Position : Infrastructure Program Manager Lead
Address : HP Enterprise Global Center, Cyberjaya, Malaysia
Mobile : +60122877111
Name : Mr. Gunasekaran
Position : Infrastructure Program Manager Lead
Address : IBM CBP Place 1, Singapore
Mobile : +65 88206044
AVP & Corp Underwriting Manager - Commercial at Liberty General Insurance LimitedAVP & Corp Underwriting Manager - Commercial at Liberty General Insurance Limited