Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shobna Selvam

Technician
Shah Alam,Shah alam

Summary

Accommodating Helpdesk officer with 12 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Practiced at maintaining, analyzing, and troubleshooting computers and peripherals. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Helpdesk

Nexus Corp
09.2022 - Current
  • Installed, modified, and repaired software and hardware to resolve technical issues
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Delivered helpdesk service and support to customers
  • Monitored helpdesk and responded to incoming tickets to address support needs
  • Oversaw decrease in average daily number of trouble tickets by 100% after expanding helpdesk support to 24/7 operations
  • Strengthened communication skills through regular interactions with others

Team Leader

Presto Mall Sdn Bhd
09.2018 - 01.2020
  • Mentored and guided employees to foster proper completion of assigned duties
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service

Helpdesk Support

Accenture
05.2015 - 05.2018
  • Installed, modified, and repaired software and hardware to resolve technical issues
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored helpdesk and responded to incoming tickets to address support needs
  • Delivered helpdesk service and support to customers
  • Worked well in a team setting, providing support and guidance
  • Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently

Education

System Admins, (IT) SKM -

MCS College

Skills

Critical Thinkingundefined

References

Available Upon Request

Timeline

Helpdesk

Nexus Corp
09.2022 - Current

Team Leader

Presto Mall Sdn Bhd
09.2018 - 01.2020

Helpdesk Support

Accenture
05.2015 - 05.2018

System Admins, (IT) SKM -

MCS College
Shobna SelvamTechnician