SHOBAN ANTOHNEY FRANCIS
Service Assistant
Butterworth,07
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records, and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service & Cash Office Associate
Lotus's Stores Bagan Ajam
11.2018 - Current
- Manage customer membership accounts and update customer information
- Resolve product or service issues, clarifying customer's complaint, determining root cause and problem solving
- Manage and provide structured resolution to ensure issues are addressed internally and externally
- Collaborated with Finance and Operations team to provide business requirement to ensure robust sales, pricing trends to maximise resources and margins
- Review and provide feedback to better manage concerns and project cost
- Maintain financial accounts by processing routine adjustment
- Itemizes total purchases by recording prices, department, taxable and non-taxable items and operate cash register
- Rectify cash flow shortages and over amount
- Attend training and change management processes to improve operations
- Assist Senior Planning Officer to resolve issues and improve operations to ensure customer satisfaction
Clerk
Northem Power Electrical Enterprise
02.2014 - 09.2018
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Handled client correspondence and tracked records to foster office efficiency
- Manage calls to field inquiries from clients, vendors and various other callers seeking information
Education
Professional Certificate - Professional Management
Universiti Teknologi Malaysia (UTMSPACE)
Skudai, Johor 04.2017 - 04.2018
Skills
Leadership
Customer Service
Management
Accounting
Quality Assurance
Analytical & Problem Solving
Timeline
Customer Service & Cash Office Associate
Lotus's Stores Bagan Ajam
11.2018 - Current
Professional Certificate - Professional Management
Universiti Teknologi Malaysia (UTMSPACE)
04.2017 - 04.2018
Clerk
Northem Power Electrical Enterprise
02.2014 - 09.2018