Shivank Gairola
Software Developer – Salesforce
Kuala Lumpur
Summary
Salesforce Developer with close to 4 years of hands-on experience across Sales, Service, and Marketing Cloud, including Pardot and Field Service Lightning. 7x Salesforce Certified with expertise in Apex, Lightning Web Components, Flows, and data migration. Proven track record of delivering scalable solutions, resolving support issues efficiently, and collaborating with cross-functional teams to meet business goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Salesforce Developer
InfoDrive Solutions
07.2024 - Current
- Experienced Salesforce Developer with hands-on expertise in building scalable solutions using Apex, Lightning Web Components (LWC), and Flow automation.
- Skilled in customizing Salesforce through triggers, batch classes, validation rules, and workflows, along with performing key admin tasks like object creation, permission management, and layout configuration.
- Proficient in integrating external systems via REST APIs and managing deployments using SFDX and Change Sets.
- Strong understanding of Salesforce best practices and governor limits.
Salesforce Specialist
Aventra Group
06.2023 - 07.2024
- Developed automation solutions in Sales & Service Cloud to enhance operational efficiency.
- Designed and implemented Apex classes, triggers, and test classes.
- Deployed features and updates using ADO, ensuring seamless transitions.
- Customized Field Service Lightning to align with business needs.
- Resolved tickets via Service Data Platform (SDP) and supported end-users.
- Created Engagement Studio programs and custom email templates in Pardot.
- Authored documentation and delivered user training to increase platform adoption.
- Maintained bug reports and analyzed defect resolution metrics.
Salesfroce Developer
Scadea Software Solutions Inc
07.2022 - 03.2023
- Hands-on development with Apex, SOQL/SOSL, and Lightning Web Components.
- Implemented Email-to-Case, Web-to-Lead, workflows, and process automation.
- Managed user setup, role/profiles, permissions, and public groups.
- Migrated data using Import Wizard & Data Loader; generated VLOOKUP files for analysis.
- Administered Pardot: configured scoring, created campaigns, managed EDA sync.
- Analyzed funnel reports for tailored B2B campaign strategies.
Salesforce Developer
InfoDriven Solutions
05.2021 - 12.2021
- Customized Salesforce objects, relationships, workflows, and validations.
- Created and managed Email Campaigns, Approval Processes, and Salesforce automation.
- Set up object/field-level security and monitored support tickets.
- Conducted data migrations using Data Loader and Workbench.
- Delivered technical fixes to mitigate system/data issues.
Software Engineer Trainee
Infosys Limited
10.2020 - 04.2021
- Trained in database design, SQL, and Java fundamentals.
- Built foundational communication and problem-solving skills.
Education
B.Tech. -
Graphic Era University
01.2016 - 01.2020
Certification
Salesforce Admin Certified
Timeline
Salesforce Developer
InfoDrive Solutions
07.2024 - Current
Salesforce Specialist
Aventra Group
06.2023 - 07.2024
Salesfroce Developer
Scadea Software Solutions Inc
07.2022 - 03.2023
Salesforce Developer
InfoDriven Solutions
05.2021 - 12.2021
Software Engineer Trainee
Infosys Limited
10.2020 - 04.2021
B.Tech. -
Graphic Era University
01.2016 - 01.2020
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