Shivaashinni Subramaniam
Perai
Summary
Experienced Admin Assistant with over 6 years in operational efficiency and customer satisfaction. Developed virtual assistant technologies that streamlined communication and enhanced service accuracy. Strong analytical and problem-solving skills facilitate adaptability to challenges. Focused on delivering positive customer experiences and supporting team goals through effective communication and collaboration.
Overview
8
8
years of professional experience
Work History
Logistics Administrator
VTECH TELECOMMUNICATIONS SDN BHD
PERAI PENANG, MALAYSIA
12.2024 - Current
- Scheduled transportation of outgoing goods, ensuring alignment with customer requirements.
- Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records.
- Received and logged inbound deliveries, accurately reporting and documenting shipment details.
- Investigated delivery issues and damages, documenting findings to facilitate prompt resolutions.
- Recorded and stored delivery documentation, maintaining comprehensive back catalogues of logistics activities.
- Updated customers and interdepartmental employees on critical shipments upon request.
Admin assistant
PUSAT MURNI INDAH JAYA SDN BHD
Perai
01.2020 - 11.2024
- Developed virtual assistant chatbot to handle customer inquiries, increasing customer satisfaction scores by X%
- Developed voice-activated virtual assistant to answer customer queries with X% accuracy
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Taska teacher
CAHAYA GEMILANG
Perai
11.2018 - 11.2019
- Developed school-wide professional development programme that enhanced teacher retention
- Created and managed student and teacher accounts in virtual learning environment
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Maintained trusting student relationships by providing both educational and emotional support to students.
Education
SPM -
SMK TMN INDERAWASIH
MALAYSIA12-2015
DIPLOMA - EARLY CHILDHOOD
KTAC COLLEGE
Kuala Selangor10-2025
Skills
- Transportation scheduling
- Inventory management
- Delivery documentation
- Microsoft Excel
- Data entry
- Analytical Thinking
- Problem solving
- Customer service excellence
- Customer communication
- Communication skills
- Good Communication
- Rapid learner
Languages
MALAY
ENGLISH
TAMIL
Timeline
Logistics Administrator
VTECH TELECOMMUNICATIONS SDN BHD
12.2024 - Current
Admin assistant
PUSAT MURNI INDAH JAYA SDN BHD
01.2020 - 11.2024
Taska teacher
CAHAYA GEMILANG
11.2018 - 11.2019
SPM -
SMK TMN INDERAWASIH
DIPLOMA - EARLY CHILDHOOD
KTAC COLLEGE