Shirlyn Kang
Sales, Consultancy, Trainer, Beauty, Customer Services, Team Builder
Jelutong,Penang
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service, sales representative position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Partnership Manager
Dessert Old Time Delight Shop
Jelutong, Penang
11.2022 - Current
- Developed annual account objectives and formalized client communications for communication.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring performance to promote positive feedback.
- Monitoring and Quality Control of Food and beverages and services.
Director of Business Development, Finelle VenturesSolutions
Main Host Of FB Live Streaming
Petaling Jaya, Selangor
01.2018 - Current
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Played an instrumental role in expanding the company''s footprint into multiple new markets.
- Enhanced overall business growth by identifying and pursuing new market opportunities.
- Resolved problems, improved operations and provided exceptional service.
- Produce handmade beauty skin products.
- Live Streaming company products on FB, such as crystals, skin care products, health care products.
Sales & Marketing Coordinator
Sal'von Mages Medica Sdn Bhd
Petaling Jaya, Selangor
08.2020 - 12.2022
- Developed comprehensive sales training materials that improved new hire ramp-up time and overall team performance.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Optimized marketing materials with engaging visuals and persuasive copy, resulting in higher conversion rates.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Maintained up-to-date knowledge of products and services offered to customers.
- Enhanced brand visibility by managing online presence, including company website and social media accounts.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed strong communication and organizational skills through working on group projects.
Online Beauty Consultant Sales Representative
SF Beauty Skin Taiwan
Petaling Jaya , Selangor
04.2012 - 02.2017
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Achieved sales goals consistently through effective product demonstrations and persuasive communication skills.
Main Host Sales Live Streaming (Crystal)
JOIE Group Holding
Petaling Jaya , Selangor
04.2017 - 01.2018
- Crystals Live Streaming on FB. Top Sales @ RM70K within 6hours Streaming.
- Assisted customers with payments and delivering goods.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among customers and company's all departments.
- Trained assistants to work together on Live Streaming.
Sales Leader and Speaker
Visiber MLM
Petaling Jaya , Selangor
05.2009 - 04.2012
- Trained, coached, and mentored new sales associates for maximum performance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
Sales
Lamp Berger MLM
Petaling Jaya , Selangor
08.2007 - 09.2009
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales revenue by implementing effective sales strategies.
Beauty Therapist
Clarins Sdn Bhd
Petaling Jaya , KL
09.2006 - 04.2007
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
- Demonstrated thorough knowledge of all salon products and services.
- Responsible for personal sales quota of over RM10K per month
- Performed the role of Beauty Therapist.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Regional Coordinator, Corporate Accounts
Scenique Productions(M) Sdn Bhd
Petaling Jaya , Selangor
01.2001 - 11.2004
- Performed the role of BA (Brand Ambassador) to represent JTI (Japan Tobacco International) to promote their products.
- Promoted to RC Regional Coordinator.
- Responsible for leading, coaching 3 teams consisting of 20 BA's, cover Northern Region of Malaysia.
- Leading 10 teams of BA and coordinating road shows and promotional events on behalf of JTI such as: mild seven challenge quest, mild seven movie blockbuster challenge, Winston international manhunt search, pesta penang at bukit jambul, Salem rave sensation party at Genting, Petaling Jaya and penang.
In-house Talent & Model
Stardust Modelling Angency Penang
Georgetown , Penang
06.2000 - 05.2003
- Posed for photo shoots to showcase clothing designs and accessories.
- Promoted beauty products by posing for advertisement campaigns.
- Participated in various modelling events and fashion shows, beauty contests and pageants.
Education
Group Certificate In Book Keeping & Accounts - Book Keeping, Statistics And Accounts
03.2000 - 08.2001
World Master Professional Beauty Associates - Beauty
07.2004 - 12.2005
- Professional certifications & Awarded
- World master professional beauty associate-manual lymphatic drainage for face Nov 2005
- Malaysian national federation of vocational training - level 1 beautician certification (MLVK) Oct 2005
- International federation of asthetician July 2005
- Brownaissance Embroidery System - certificate of achievement Jan 2002
Intermediate Level 2 Mar 2004 - English Language And Literature
03.2000 - 03.2004
Skills
Brand Awareness
Timeline
Partnership Manager - Dessert Old Time Delight Shop
11.2022 - Current
Sales & Marketing Coordinator - Sal'von Mages Medica Sdn Bhd
08.2020 - 12.2022
Director of Business Development, Finelle VenturesSolutions - Main Host Of FB Live Streaming
01.2018 - Current
Main Host Sales Live Streaming (Crystal) - JOIE Group Holding
04.2017 - 01.2018
Online Beauty Consultant Sales Representative - SF Beauty Skin Taiwan
04.2012 - 02.2017
Sales Leader and Speaker - Visiber MLM
05.2009 - 04.2012
Sales - Lamp Berger MLM
08.2007 - 09.2009
Beauty Therapist - Clarins Sdn Bhd
09.2006 - 04.2007
Top To Toe College of Beauty Therapist&cosmetology - World Master Professional Beauty Associates, Beauty
07.2004 - 12.2005
Regional Coordinator, Corporate Accounts - Scenique Productions(M) Sdn Bhd
01.2001 - 11.2004
In-house Talent & Model - Stardust Modelling Angency Penang
06.2000 - 05.2003
Institute Perkim Goon IPG - Group Certificate In Book Keeping & Accounts, Book Keeping, Statistics And Accounts
03.2000 - 08.2001
British Council - Intermediate Level 2 Mar 2004, English Language And Literature
03.2000 - 03.2004
Similar Profiles
Grace DiazGrace Diaz
Customer Service Cashier at Uji Time DessertCustomer Service Cashier at Uji Time Dessert
Ryoma YamaguchiRyoma Yamaguchi
Server/Cashier/Kitchen Staff Member at Uji Time DessertServer/Cashier/Kitchen Staff Member at Uji Time Dessert
DANIEL JOHNDANIEL JOHN
Head Barista at 88 JUICE & DESSERT/ DONUT TIME CAFEHead Barista at 88 JUICE & DESSERT/ DONUT TIME CAFE