Summary
Overview
Work History
Education
Skills
Personal Goal
Career Goal
3-Year Plan
Timeline
Generic

Shirly Lau

-
Kuala Lumpur

Summary

Organized and dependable administrative professional with 8+ years of experience in support roles. Known for reliability, discretion, and strong communication skills. Eager to grow into leadership or entrepreneurial support roles while contributing to smooth daily operations.

Overview

12
12
years of professional experience

Work History

Life Planner

AIA Berhad
01.2022 - Current
  • Recommended tailored insurance coverage plans to safeguard clients' assets and provide peace of mind, based on individual needs and circumstances.
  • Analyzed clients' financial situations and developed personalized strategies to achieve short- and long-term goals.
  • Assisted clients with budgeting and cash flow management to improve financial stability and resource allocation.

Administrative Assistant

Pingonn Sdn Bhd
04.2015 - 02.2022
  • Managed and organized company documents, contracts, and records, including import and export documentation.
  • Prepared invoices, processed payments, and maintained financial records to ensure timely and accurate transactions.
  • Coordinated directly with the CEO to support decision-making through timely reporting and information management.
  • Oversaw daily administrative operations, including correspondence, scheduling, customer orders, and filing systems.

Tutor - Tuition Centre

Teacher Wong Tuition Centre
04.2013 - 12.2021
  • Delivered supplementary lessons, customized learning plans, and homework support to help students prepare for school examinations.
  • Oversaw tuition centre operations in the principal's absence, ensuring smooth daily workflow.
  • Organized non-academic activities to promote student engagement and overall development.
  • Conducted one-on-one tutoring sessions to address individual learning needs and improve academic performance.

Education

Diploma - Fashion And Retail Design

Limkokwing University of Creative Technology
12-2012

Skills

    Financial planning

    Administrative support and workflow coordination

    Client communication and relationship management

    Invoicing, bookkeeping, and bank transactions

    Microsoft Office (Word, Excel, PowerPoint, Outlook)

    Multilingual: English, Mandarin, Malay

Personal Goal

To grow into a resilient, grounded, and emotionally intelligent individual, continuously enhancing my communication, leadership, and problem-solving skills while maintaining a healthy work-life balance. I aim to achieve personal growth while empowering others to develop their potential and succeed.

Career Goal

To deepen my expertise in operations, communication, and leadership, progressing towards team management responsibilities. I aim to build the leadership skills and strategic mindset needed to support or co-create entrepreneurial ventures. Ultimately, I hope to play a core role in either launching a business or supporting a founder in growing and scaling a company.

3-Year Plan

Over the next three years, I aim to focus on my personal and professional growth while quickly adapting to company operations, strengthen my skills in administration, communication, and leadership, and deliver consistent results. Within two years, I plan to take on greater responsibilities, contribute to cross-functional projects, and enhance my strategic thinking capabilities, achieving financial independence. By the third year, my goal is to operate independently in a core role while continuing to learn and identify opportunities to establish and grow my own business.

Timeline

Life Planner

AIA Berhad
01.2022 - Current

Administrative Assistant

Pingonn Sdn Bhd
04.2015 - 02.2022

Tutor - Tuition Centre

Teacher Wong Tuition Centre
04.2013 - 12.2021

Diploma - Fashion And Retail Design

Limkokwing University of Creative Technology
Shirly Lau-