SHIRLEY UNJONG
GUEST ASSOCIATE
Singapore
Summary
Experienced in interpersonal skills and passionate about delivering excellent service. Eager to immerse in this environment to learn and grow. Quick learner and adaptable to various situations, bringing flexibility and responsiveness. Ready to utilize and further develop customer service and communication skills in desired position with a dedicated mindset and a drive to exceed expectations.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Guest Associate
DIGI PHOTO PTE LTE
12.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Contributed to an increase in return guests by cultivating positive relationships and ensuring memorable experiences.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
MANAGEMENT TRAINEE
YAKINIKU OK
05.2024 - 06.2024
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
- Collaborated with IT department to develop user-friendly internal tools, improving efficiency and employee satisfaction.
SITE SUPERVISOR
PRIME ROSE ENTERPRISE
03.2021 - 01.2023
- Efficiently manage and supervise all on-site construction activities to guarantee seamless execution and adherence to project timelines for timely completion.
- Vigilantly enforce adherence to stringent safety regulations and protocols to uphold a secure and hazard-free work environment throughout the construction process.
- Develop comprehensive project plans that intricately detail schedules and budgets, and meticulously execute them with diligence to guarantee the success of the project from initiation to completion.
- Regular site inspections ensure adherence to quality standards and project specifications, crucial for successful construction execution.
- Maintain meticulous documentation by diligently recording logs and generating reports, all while providing valuable support in various administrative duties, including filing and data entry task.
ADMIN EXECUTIVE
PRIME ROSE ENTERPRISE
01.2019 - 01.2021
- Offer meticulous assistance in arranging travel and accommodation bookings, paying careful attention to detail to ensure all arrangements meet requirements and preferences accurately.
- Effectively coordinate and schedule appointments and meetings for the team members, prioritizing efficiency and productivity to ensure a seamless workflow.
- Offer extensive support in preparing reports, presentations, and other relevant documents while maintaining meticulous attention to detail and upholding high standards of quality and precision.
- Handle incoming and outgoing correspondence, including emails and phone calls, promptly and professionally, to facilitate effective communication.
RECEPTIONIST
STOPER SDN BHD
01.2016 - 01.2017
- Extend a warm and hospitable greeting to both clients and visitors, creating an atmosphere that is welcoming, positive, and inviting upon their arrival.
- Professionally handle incoming phone calls, emails, and visitor management to ensure effective communication and security within the office environment.
- Efficiently manage both incoming and outgoing mail and packages, ensuring timely delivery and accurate distribution to maintain smooth office operations.
- Coordinate appointments and meetings meticulously to optimize scheduling and facilitate smooth coordination among team members and clients.
- Provide valuable assistance in various administrative tasks, such as filing, data entry, and record-keeping, contributing to the overall efficiency and organization of the office.
CHEF ASSISTANT
SUBMIT CAFE
01.2011 - 01.2012
- Provide valuable assistance to the head chef in the preparation and cooking of a diverse array of dishes, ensuring culinary excellence and customer satisfaction.
- Uphold our commitment to high-quality standards by meticulously inspecting food items and presenting them attractively to delight our patrons.
- Contribute to the inventory management process, assisting in maintaining optimal stock levels and minimizing waste to maximize efficiency.
- Facilitate the seamless operation of the kitchen by aiding in the receipt and proper storage of food supplies, ensuring freshness and organization.
- Adhere rigorously to recipe instructions, meticulously measuring ingredients to preserve flavor consistency and integrity in every dish.
NURSING ASSISTANT
GLENEAGLES HOSPITAL
01.2009 - 01.2011
- Provide comprehensive assistance to patients in daily activities such as bathing, dressing, and feeding, ensuring their comfort and well-being.
- Record and monitor patients' vital signs meticulously, including blood pressure, temperature, and pulse rate, maintaining accurate medical records.
- Administer medications and aid in medication management under the guidance of supervising nurses, ensuring patients receive their prescribed treatments safely.
- Support patient transportation within the healthcare facility, prioritizing their comfort and safety during transfers between different areas.
- Contribute to maintaining a hygienic environment by disinfecting surfaces and disposing of medical waste, fostering a safe and comfortable atmosphere for patients.
Education
BACHELOR OF BUSINESS ADMINISTRATION WITH HONOURS -
OPEN UNIVERSITY MALAYSIA
01.2018 - Current
DIPLOMA - HUMAN RESOURCES MANAGEMENT
CITY UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
01.2016 - 12.2016
Skills
Attention to Detail
Adaptability and Flexibility
Customer Service Excellence
Excellent Organizational Skills
Time Management Skills
Strong work ethic
Understanding of Administrative Procedures
Familiarity with Database Management
Guest relations
Proficient in Microsoft Office Suite
Willing To Travel
True
Possess Own Transport
True
Availability
Immediately
Personal Information
Willing To Relocate: True
Timeline
Guest Associate
DIGI PHOTO PTE LTE
12.2024 - Current
MANAGEMENT TRAINEE
YAKINIKU OK
05.2024 - 06.2024
SITE SUPERVISOR
PRIME ROSE ENTERPRISE
03.2021 - 01.2023
ADMIN EXECUTIVE
PRIME ROSE ENTERPRISE
01.2019 - 01.2021
BACHELOR OF BUSINESS ADMINISTRATION WITH HONOURS -
OPEN UNIVERSITY MALAYSIA
01.2018 - Current
RECEPTIONIST
STOPER SDN BHD
01.2016 - 01.2017
DIPLOMA - HUMAN RESOURCES MANAGEMENT
CITY UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
01.2016 - 12.2016
CHEF ASSISTANT
SUBMIT CAFE
01.2011 - 01.2012
NURSING ASSISTANT
GLENEAGLES HOSPITAL
01.2009 - 01.2011