SHIRLEY CHOO
Manager, Human Capital
Kajang
Summary
Seasoned HRIS professional with over 12 years of experience in HR and compensation analysis, system administration, testing, support, user specifications, security policy, and people management. Experienced Manager directing operations, enhancing productivity through motivational strategies, and enforcing policies. Proficient in industry best practices, market trends, and regulatory requirements, bringing a strategic approach to business planning and day-to-day problem-solving as a talented leader.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Manager, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Collaborated with IT department for system upgrades, ensuring seamless integration of new features and functionalities.
- Managed data migration projects during acquisitions or mergers, ensuring smooth transfer of employee information into the centralized HRIS system.
- Streamlined HR processes by implementing an effective HRIS system, resulting in increased efficiency and reduced manual tasks.
- Served as a subject matter expert on HRIS-related matters during internal audits or external regulatory reviews, providing guidance and support to stakeholders throughout the process.
- Leveraged automation tools within the HRIS system to streamline benefits administration processes, improving employee experience while reducing administrative overheads.
- Optimized workflows within the HR department through continuous review and enhancement of existing HRIS configurations.
- Evaluated performance metrics and established clear guidelines for bonus calculations, promoting fairness and transparency in incentive programs.
- Partnered with Finance teams to develop annual budgets that accurately reflected projected costs associated with planned compensation changes.
Assistant Manager, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2021 - 09.2023
- Streamlined HR processes for increased efficiency by optimizing workflows and introducing automated solutions.
- Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
- Analyzed HR metrics to identify trends and make informed decisions on workforce strategies.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
- Migrated legacy HRIS system to new technology to minimize business impacts.
- Implemented process improvements to automate office operations.
- Performed budget management to review estimated with actual results and set realistic targets.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Executive, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2018 - 09.2021
- Create and maintain HR metrics into HC related reports and dashboard.
- Structure internal budgeting processes and establish internal controls to monitor operations and maintain budget limitations in alignment.
- Part of the project team in SAPSF and enable as a trainer for Employee Central module.
- Provided end user support and internal stakeholder support including root cause analysis and resolution; created/maintained training and other documentation.
- Developed user procedures, guidelines, and documentation.
- System and application support (FlexHRMS, ESS, eTAMS, ETMS, SAPSF).
- Engage with vendors and HC team to ensure system functionality meets the requirement of the organization.
- Ensure system configuration and integration meet business requirement.
Executive, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2015 - 09.2018
Senior Officer, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
03.2015 - 09.2015
HR Assistant - Contract
Fraser & Neave (Malaya) Sdn Bhd
07.2012 - 01.2013
Senior HR & Admin Executive
BBDO Malaysia Sdn Bhd
06.2011 - 07.2012
- Performed full spectrum of HR Operation functions, including payroll and administrative tasks.
Marketing Executive
Hexamatics Servcomm Sdn Bhd
08.2010 - 05.2011
- Handling and servicing few key accounts in Malaysia.
- Handling end to end recruitment from headhunting, arranging on interview schedule, and submitting the suitable candidates to clients based on projects' requirements and budget.
Education
Bachelor of Arts - Industrial And Organizational Psychology
University Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 04.2007 - 01.2010
Skills
Operations management
Timeline
Manager, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2023 - Current
Assistant Manager, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2021 - 09.2023
Senior Executive, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2018 - 09.2021
Executive, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
10.2015 - 09.2018
Senior Officer, Human Capital
Fraser & Neave (Malaya) Sdn Bhd
03.2015 - 09.2015
HR Assistant - Contract
Fraser & Neave (Malaya) Sdn Bhd
07.2012 - 01.2013
Senior HR & Admin Executive
BBDO Malaysia Sdn Bhd
06.2011 - 07.2012
Marketing Executive
Hexamatics Servcomm Sdn Bhd
08.2010 - 05.2011
Bachelor of Arts - Industrial And Organizational Psychology
University Malaysia Sabah
04.2007 - 01.2010
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