Shireen Anne Nayagam A/P Dharmanayagam
Labu,Malaysia
Summary
Instructional design professional with expertise in adult learning theory, instructional design techniques, and technical course development. Skilled in creating impactful learning solutions tailored to diverse audiences, ensuring effective knowledge transfer and engagement. Dedicated to advancing innovative educational strategies that align with organisational goals and learner needs.
Overview
13
13
years of post-secondary education
36
36
years of professional experience
Work history
Flight Attendant
Asia Tenggara Aviation Services
- Private aircraft fleet B737-300.
- This position requires me to serve the Prime Minister of Malaysia and his cabinet ministers. This is including the preparation of the aircraft and guest comfort in terms of menu planning, catering and inflight / ground preparation.
Leading Crew
Air Asia Bhd
- This position requires a high customer service orientation which includes the ability to lead the other crew members to perform up to company standards. A good knowledge of company, service and safety procedures is also required. Was awarded best cabin crew of the year in 2001.
Training Manager
Berjaya Air Sdn Bhd
2023.07
- Established and facilitated training for flight and cabin crew in Safety Emergency Procedures. Formulated syllabus for CRM for crew and Human Factor for ground personnel and conducting CRM for flight / cabin crew and HUFAC for ground personnel. Assisted SMS Manager in creating and conducting SMS briefings for staff. Currently Dangerous Goods Coordinator for Berjaya Air and Dangerous Goods Instructor Authorized by CAAM. In charge of formulating and updating manuals such as CCTM (Cabin Crew Training Manual), DGTP (Dangerous Goods Training Program), DGM (Dangerous Goods Manual) and Crew Resource Management Manual (CRM).
Training Manager/Ground Operations Manager
Cempaka Helicopters Corporation
2024.12 - 2026.07
- Currently assisting the organization in obtaining clearance to conduct in house training for DG, Avia Security, SEP,CRM,SMS and Human Factor. Rated on the Falcon 7X and R44 (SEP) and approved NPH for Ground Ops.
Operations Manager
Berjaya Air Sdn Bhd
2022.09 - 2023.06
- Assist the Accountable Manager with:
- Providing inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
- Monitor the SAG meetings and oversee the EVR (Employee Voluntary Reports), Occurrence reports are addressed accordingly.
Training Executive
Berjaya Air Sdn Bhd
2020.04 - 2022.09
- Established and facilitated training for flight and cabin crew in Safety Emergency Procedures. Formulated syllabus for CRM for crew and Human Factor for ground personnel and conducting CRM for flight / cabin crew and HUFAC for ground personnel. Assisted SMS Manager in creating and conducting SMS briefings for staff. Currently Dangerous Goods Coordinator for Berjaya Air and Dangerous Goods Instructor Authorized by CAAM (Aviation Security Section)
Senior Executive Safety Training
Pos Asia Cargo Express
2016.09 - 2020.04
- Established and facilitated training for flight crew. This included formulating the syllabus, sourcing out training venue and obtaining regulatory clearance. Established and conducted CRM for flight crew and Human Factor training for ground personnel. Assisted Safety Manager in conducting audits and creating SMS programs. Assisted and facilitated training for customer airlines such as Sabah Air, Hornbill Skyways, Prima Air, Fly Global in Safety Emergency Procedures, Crew Resource Management.
Training Executive Regulatory
Maswings
2013.06 - 2016.06
- Assisted in establishing an in-house training for pilots and cabin crew in regulatory training. Assisted in conducting and creating CRM modules for cabin crew/ pilots. Facilitated Human Factor training for ground personnel throughout Borneo. Assisted Corporate Safety in conducting Safety Management System training. Was selected to carry out the duty as DCA Authorized Inspector from Jan 2014 until resignation
Flight Attendant Manager
Malindo Airways
2013.01 - 2013.06
- Established a training department and manage the flight attendants during the inception of the company. Trained the crew (Pilots/ Flight Attendants) for B737-800/900 and ATR 72-600. Assisted the management in acquiring the A.O.C for the airline and as well as creating the syllabus for the training module and the SEP Manual. In charge of establishing the service procedure for business and economy class. Managing the manpower for recruitment for the flight attendant department.
Safety Training Executive
Malaysia Airlines
2010.10 - 2012.10
- Recruited as Safety Training executive to facilitate training crew (Pilots/ Flight Attendant) for the B737-400/800, A330. B777, B747-400 and A380. Conducted training for subsidiaries such as Maswings and Firefly in SEP for DHC6-300 and ATR 72-500.Facilitate training for third party airlines such Eriteria for the A320 and B767 . Was a member of the Project team that was tasked to establish an e-learning training program for the organization to be more effective in the approach towards creating safety awareness.
Flight Operations Executive
2009.04 - 2010.09
- In charge of planning for pilots’ training from ground school right up to line training. Keep track of their currency as well the validity of their licenses. Monitored training requirements for all subsidiaries. Has the ability to play the role of a liaison officer with the authorities. During this period of time, completed further studies and graduated with a Master of Aviation Management.
Instructor
2005.01 - 2009.03
- Assisted in establishing in house training for Flight attendant in Aviation Terminology, Crew Resource Management, Safety Awareness Program, Senior Flight Attendant Course, Flight Attendant Guest Experience, Dangerous Goods Awareness, Safety Emergency Procedure B737/A320/A330/A340. Prepared instructor’s guide for other instructors to facilitate the training. Maintained flying licenses as well to ensure training is relevant in the organization.
Assistant Cabin Crew Manager
2003.11 - 2005.01
- To oversee the handling and preparing crew allowances, VR reports summarization, crew discipline, crew counseling, MC reports, preparing standard operating procedures for all crew members, crew manpower planning and also updating personal files. Assisted the manager in daily administrative duties and updating manuals in line with regulatory requirements. Maintained flying license as well to assist operations when required.
Flight Attendant
Malaysia Airlines
1991.01 - 1996.01
- Rated aircraft: F50/ B737-200/400/500, DC10/MD11/A310/A330/ B747-200/300/400.
- This position requires me to be in contact with passengers from all walks of life. I was trained in First Class/ Business Class Service including First Aid. I was chosen to operate World Airways aircraft which requires me to be cleared by the FAA. Assisted and supported the team on board to complete all duties and responsibility effectively.
Education
Primary Education -
Sekolah Rendah Sri Langat
1980.01 - 1985.01
S.R.P - Agg 5
Sekolah Men. Sultan Abdul Samad, Banting
1986.01 - 1988.01
S.P.M - Grade 1, English 119 Grade B3
Sekolah Men. Sultan Abdul Samad, Banting
1989.01 - 1990.01
Diploma - Business Management (UK)
T.L Management (Swansea Institute), University of Wales
1996.01 - 1996.01
Masters - Aviation Management
University New Castle
Australia 2008.01 - 2010.01
Doctor - Philosophy of Aviation
UniCAM
2024.01 - 2026.07
Skills
- Adult learning theory expertise
- Instructional design techniques
- Technical course development
Training
- July 1999 - Excellent Customer Care for the Millennium - DRB HICOM
- 15/17 May 2001 - Corporate Resource Optimization Programme - Malaysia Airlines
- 18/21 May 2001 - Senior Cabin Crew Course - Select Aviation
- September 2001 - Leadership Course - Select Aviation
- July 2003 - Crew Resource Management - AirAsia
- 9 and 10 September 2003 - Customer Care Workshop - Info World
- September 2003 - Train the trainer - Dr Azida ( AirAsia)
- Feb 2005 - Customer Service From the Heart - Zubedy
- May 2005 - First Responder Life Support ( Best Practical Student) - KLGH
- June 2005 - Tools for Training Excellence - Achieve Global
- June 2005 - Customer Stellar Service - Achieve Global
- July 2005 - Glorious Impression - Glorious Impression
- July 2005 - Leadership Course - Dato Lawrence
- August 2005 - Making A Difference - Zubedy
- September 2005 - Duty Free Sales - ISG
- November 2005 - Dangerous Goods Awareness - AirAsia Bhd
- November 2005 - Dangerous Goods Regulation( Passed with Distinction) - Malaysia Airlines
- July 2006 - Improving Employee Performance - Malaysia Employee Federation
- January 2007 - Train the Trainer - AirAsia
- April 2007 - Handling Acts of Terrorism and Disruptive Passengers - AirAsia
- May 2007 - Invigilator Qualifying Course - AirAsia
- December 2007 - Dangerous Goods Regulation Recurrent (Passed with Distinction) - Malaysia Airlines
- March 2011 - HATDP ( Handling Act of Terrorism and Disruptive Passenger)
- April 2011 - Leadership Development Program - Malaysia Airlines
- May 2011 - Dangerous Goods Regulation Recurrent (Passed with Distinction) - Malaysia Airlines
- September 2011 - Professional Trainer Skills (Passed as an Expert Trainer) - Malaysia Airlines
- June 2012 - CRM Workshop - Malaysia Airlines
- August 2013 - Dangerous Good Regulation Refresher - Malaysia Airlines
- October 2013 - Safety Management System Course - CAA International Limited
- November 2013 - Kursus Asas Keselamatan Kebakaran - Jabatan Bomba Dan Penyelamat Malaysia
- January 2014 - Human Factors in Aviation - IATA
- April 2014 - Human Factors Training - Malaysia Airlines
- November 2014 - Train the Trainer - Brown Land HR Resources Sdn Bhd
- July 2015 - Dangerous Goods Regulation Refresher - Malaysia Airlines
- November 2016 - Dangerous Goods Awareness (Li-Ion Batteries) - DGM Malaysia
- May 2017 - Advance Safety Management - CAA International Limited
- July 2017 - Dangerous Goods Regulation Cat 6 Refresher - Pos Aviation
- July 2018 - Basic Life Support Course - IJN Malaysia
- Feb 2019 - ICAO AV SEC Instructor Course - MAHB
- May 2019 - Dangerous Goods Regulation Cat 6 - Malaysia Airlines Academy
- June 2020 - Flight Trainer Development Course - Malaysia Airlines Academy
- September 2020 - Basic Aviation Security Course - MATC (Malaysia Airport Berhad)
- Jun 2021 - Dangerous Goods Recurrent Cat 6 (passed with Distinction) - Malaysia Airlines Academy
- November 2021 - Lead Auditor Training - Malaysia Airlines Academy
- September 2022 - Basic Aviation Security Training - Rahamad Mohd Noor ICAO AV SEC
- February 2023 - SMS Implementation Course (Workshop) - Weststar Aviation Services
- June 2023 - Dangerous Goods function 3 - Malaysia Airlines Academy
- Nov 2023 - CBTA for DG instructor - IATA
- May 2025 - Dangerous Goods Function 3 - MABA
- Aug 2025 - ICAO AVSEC Inspector Course - MATC
- Dec 2025 - IATA CBTA for Dangerous Goods Instructor and Instructional Designer Course - IATA
PERSONAL PARTICULARS
- Name: Shireen Anne Nayagam A/P Dharmanayagam.
- Permanent Address: No 6 E, Persada Aman, Alam Milenia, Enstek, 71760, Labu, N.Sembilan.
- E-mail address: star8my@gmail.com
- Passport no: A 16087239
- Contact Number: +6012-2913858
- Date of Birth: 1973-01-04
- Nationality: Malaysian.
- Identity card no: 730104-05-5394.
- Height: 162 cm.
- Weight: 68kg
Timeline
Training Manager/Ground Operations Manager
Cempaka Helicopters Corporation
2024.12 - 2026.07
Doctor - Philosophy of Aviation
UniCAM
2024.01 - 2026.07
Training Manager
Berjaya Air Sdn Bhd
2023.07
Operations Manager
Berjaya Air Sdn Bhd
2022.09 - 2023.06
Training Executive
Berjaya Air Sdn Bhd
2020.04 - 2022.09
Senior Executive Safety Training
Pos Asia Cargo Express
2016.09 - 2020.04
Training Executive Regulatory
Maswings
2013.06 - 2016.06
Flight Attendant Manager
Malindo Airways
2013.01 - 2013.06
Safety Training Executive
Malaysia Airlines
2010.10 - 2012.10
Flight Operations Executive
2009.04 - 2010.09
Masters - Aviation Management
University New Castle
2008.01 - 2010.01
Instructor
2005.01 - 2009.03
Assistant Cabin Crew Manager
2003.11 - 2005.01
Diploma - Business Management (UK)
T.L Management (Swansea Institute), University of Wales
1996.01 - 1996.01
Flight Attendant
Malaysia Airlines
1991.01 - 1996.01
S.P.M - Grade 1, English 119 Grade B3
Sekolah Men. Sultan Abdul Samad, Banting
1989.01 - 1990.01
S.R.P - Agg 5
Sekolah Men. Sultan Abdul Samad, Banting
1986.01 - 1988.01
Primary Education -
Sekolah Rendah Sri Langat
1980.01 - 1985.01
Leading Crew
Air Asia Bhd
Flight Attendant
Asia Tenggara Aviation Services