Shi Qun Ang

• Lead entire Quality Department (QMS, SQE, QC, FA, CQE, Metrology).
• Act as ISO 9001:2015 Management Representative.
• Oversee customer feedback response, audits, and FAIR preparation.
• Perform supplier audits, qualifications, and development initiatives.
• Set up and maintain site-wide quality control and calibration programs.
• Report quality KPIs to global directors and drive improvement plans.
• Lead Process Engineering Department
• Oversee new process and product Qualification
• Coach the team on provide DFM for customers

Key Achievements:

• Established and maintained a robust QMS, enabling the plant to pass all external audits without a single major non-conformance; achieved zero findings in 1 out of 3 audits, demonstrating exceptional system integrity and compliance.
• Led continuous improvement initiatives that drove a dramatic reduction in customer DPPM from 116,279 in 2022 to 5,618 in 2023, and further down to 3,214 in 2024, reinforcing customer trust and product reliability.
• Built and led a high-performing cross-functional team (Quality, Process, and Manufacturing Engineers) skilled in 8D problem-solving and complaint management — achieved

• Managed customer quality team and ensured compliance to ISO & customer standards.
• Led 8D problem solving training and internal CAR systems.
• Built teams for process quality and material disposition from the ground up.
• Developed quality KPIs, dashboards, and mentoring program for engineers.

Key Achievements:

• Developed and implemented a systematic 8D reporting process to address prior customer dissatisfaction with weak problem-solving. The enhanced approach restored confidence and improved root cause quality.
• Expanded and restructured the CQE team from 5 engineers to 30+ personnel, including Assistant Managers, Engineers, and Technicians — scaling capacity to support 30+ customer accounts efficiently.
• Established the Process Quality Engineering (PQE) team, closing a critical gap in process-level quality ownership. This initiative reduced aging MRB inventory by 75% and enabled direct collaboration with process owners for continuous improvement.

• Led ESD, SPC, calibration, MSA, QCP, FMEA functions.
• Established automation workflows using SharePoint and RPA.
• Developed KPI automation reporting with Tableau.

Key Achievements:

• Established the site-wide ESD control program from scratch based on ANSI/ESD S20.20 standards, as part of a greenfield startup — ensuring certification readiness and product protection.
• Developed a semi-automated system for Calibration and MSA monitoring, with built-in escalations for violations — maintaining 100% compliance and zero NCs for measurement tools over nearly two years at a site with hundreds of instruments.
• Implemented a site-wide SPC system with real-time alerts and automated reporting across process lines. As a result, was entrusted with full process control function ownership, with SPC, Calibration, and Quality Engineers realigned to report under my leadership.

• Led MRB and Quarantine Management.
• Acted as moderator for 8D, FMEA, and automotive audits.
• Coordinated PPAP documentation and audit preparation.

Key Achievements:

• Led FMEA revamp for a key technology area after serious customer dissatisfaction, turning it around to receive positive audit feedback from the same automotive client.
• Drove cross-site improvements by adapting preventive actions from a sister site and leading implementation with clear quality benefits, strengthening local process maturity.
• Identified and resolved years-long under-detection of wafer defects by reviewing defect density maps and escalating detection sensitivity issues — eliminating escape risks From 2% to 0%.

• Led thermal and power test strategy for Xeon Phi.
• Developed and validated thermal and power test patterns for first silicon, enabling High Volume Manufacturing (HVM) readiness and early failure risk detection.

Key Achievements:

• Developed validation scripts, reduced data collection time by 50%.

• Sustained burn-in test processes for CPU quality and reliability.
• Led factory BI readiness for new product ramp.

Key Achievements:

• Enabled K-lot elimination by showing that low-volume burn-in failures did not affect DPPM, removing the need for re-processing and improving burn-in efficiency.
• Reduced burn-in sampling from 100% to ~20% by validating a risk-based model, maintaining reliability while significantly reducing cost and time in a non–value-added process.

• Led plating process improvements and customer 8D closure.

Key Achievements:

• Supported plating process operations, assisting with chemical control and bath parameter checks to ensure product quality and line stability. Developed foundational knowledge in electrochemical plating processes.
• Performed routine inspections, data collection, and supported RCA activities, contributing to stable output and compliance to quality standards.
• Performed documentation and control of process records and FMEA, helping maintain traceability and audit readiness, with exposure to ISO 9001 practices.

• Supported daily CD-R and DVD-R production yield and quality.

Key Achievements:

• Provided production line support for CD-R and DVD-R manufacturing, ensuring stable daily operations and recovery from process or equipment issues. Hands-on with coating, curing, and sputtering processes.
• Monitored production yield and downtime, assisting in troubleshooting alongside senior staff. Contributed to cycle time reduction and improved efficiency.
• Maintained production documentation, including quality checks, machine parameters, and tracking logs to support traceability and process consistency.