SHIORY WONG
Kuala Lumpur
Summary
Results-driven Sales Account Manager with 8+ years of experience across the B2B sales, account management, property and beauty industries, including 5 years in account management and 3 years in sales training and B2C sales. Proven track record of achieving revenue targets, managing client portfolios, and driving growth through consultative selling and strategic account planning. Strong communicator with excellent problem-solving and interpersonal skills, committed to delivering measurable results and long-term client value.
Overview
4
4
Languages
15
15
years of professional experience
Work History
Business Development Manager
The Elite Elevators Sdn Bhd
03.2026 - Current
- Home Elevator Industry
- Developed new business opportunities through architects, contractors, builders, designers, and strategic partners.
- Conducted market and competitor analysis to identify growth opportunities.
- Built strong client relationships and provided consultative product solutions.
- Presented product features, technical specifications, and tailored proposals to clients.
- Managed the full sales cycle, including negotiation, follow-up, and deal closing.
- Coordinated with technical, operations, and installation teams for smooth project execution.
- Maintained sales pipeline, forecasts, and performance reports.
- Kept updated on product innovations and market trends to support business growth.
Sales Account Manager(B2B)
Agensi Pekerjaan Ajobthing Sdn Bhd
09.2025 - 02.2026
- Drive revenue growth by converting lead into long-term clients via phone and WhatsApp or Zoom Meetings.
- Build and nurture relationships with key accounts to identify upsell / cross-sell opportunities.
- Collaborate with product teams to tailor solutions based on client feedback.
- Exceed KPIs: Deliver 150+ connected calls /week, maintain 1.5+hours of talk time /day, and add 20+new opportunities /week to the pipeline.
- Pioneer new strategies: Use AI tools to optimize sales pitches and client engagement.
Sales Account Manager
PropertyGuru Malaysia
03.2020 - 09.2025
- Manage a portfolio of property agent accounts, consistently achieving 100% of monthly sales targets (minimum RM200K).
- Build and maintain long-term client relationships to drive renewals, upsells, and retention.
- Conduct consultative sales calls to identify client needs and convert prospects into subscribers.
- Successfully engage and convert competitor platform users to PropertyGuru solutions.
- Maintain accurate pipelines, forecasts, and activities using Salesforce CRM.
- Collaborate with Account Management and Finance teams to ensure smooth onboarding and payment collection.
- Maintained relationships with customers by providing ongoing support, information and guidance.
- Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
- Provided exceptional after-sales support, resolving any issues swiftly to maintain high levels of customer satisfaction.
Beauty Trainer
Amorepacific Malaysia (Innisfree)
07.2019 - 03.2020
- Designed and delivered skincare and product knowledge training programs for beauty advisors.
- Conducted workshops, brand concept sessions, and sales training to improve team performance.
- Developed training materials, coached staff, and tracked performance to support sales target achievement.
Beauty Trainer
Parkson Unlimited Beauty Sdn Bhd
10.2017 - 05.2019
- Delivered brand and product training to enhance advisors’ selling and communication skills.
- Planned and conducted weekly workshops and makeup demonstrations.
- Motivated beauty advisors to improve service quality and exceed sales expectations.
Area Sales & Operations Executive
Parkson Unlimited Beauty Sdn Bhd
06.2016 - 10.2017
- Managed daily operations for 10 beauty counters and kiosks across multiple locations.
- Planned monthly sales campaigns and strategies to meet revenue goals.
- Reviewed reports, optimized team schedules, and improved sales operations.
Senior Makeup Artist Coach
Make Up ForEver (L) Sdn Bhd
08.2013 - 06.2016
- Achieved over RM90K in monthly sales through makeup services and product demonstrations.
- Conducted beauty workshops and events to enhance brand presence.
- Managed stock inventory and submitted accurate sales and performance reports.
Administrative Officer
MI Synergy (M) Sdn Bhd
04.2011 - 01.2013
- Supported daily office operations, prepared reports, and processed invoices and orders.
- Assisted sales coordination and ensured smooth documentation flow.
Education
Diploma in Business Information Technology -
Kolej Yayasan Pendidikan Cheras
MalaysiaComprehensive Professional Makeup Certification -
Diva Production Academy
Skills
- Account management and client retention
- B2B and B2C sales
- Business development and strategic partnerships
- Client relationship management
- Consultative and solution selling
- Sales forecasting and pipeline management
- Presentation and proposal development
- Customer satisfaction strategies
- Cross-functional collaboration
- Home improvement sales techniques
- Salesforce CRM proficiency
- Sales reporting analysis
- Warm and cold calling
ADDITIONAL INFORMATION
Own transport available
References
Available upon request
Availability
One-month notice
Languages
English
Upper Intermediate
B2
Chinese (Mandarin)
Upper Intermediate
B2
Chinese (Cantonese)
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Accomplishments
Best Performance Recognition | July 2026
(Elite Elevators Sdn. Bhd.)
- Closed 5 elevator units in a single month, generating MYR 750,000 in total revenue and earning Best Performance recognition.
Team Revenue Achievement | October 2025
(Agensi Perkerjaan Ajobthing Sdn Bhd)
- Contributed to a team that achieved MYR 2 million in total revenue within a single month.
High Flyer Award | 2021
(PropertyGuru Malaysia)
- Generated MYR 1 million in revenue, earning High Flyer recognition for outstanding sales performance.
Timeline
Business Development Manager
The Elite Elevators Sdn Bhd
03.2026 - Current
Sales Account Manager(B2B)
Agensi Pekerjaan Ajobthing Sdn Bhd
09.2025 - 02.2026
Sales Account Manager
PropertyGuru Malaysia
03.2020 - 09.2025
Beauty Trainer
Amorepacific Malaysia (Innisfree)
07.2019 - 03.2020
Beauty Trainer
Parkson Unlimited Beauty Sdn Bhd
10.2017 - 05.2019
Area Sales & Operations Executive
Parkson Unlimited Beauty Sdn Bhd
06.2016 - 10.2017
Senior Makeup Artist Coach
Make Up ForEver (L) Sdn Bhd
08.2013 - 06.2016
Administrative Officer
MI Synergy (M) Sdn Bhd
04.2011 - 01.2013
Diploma in Business Information Technology -
Kolej Yayasan Pendidikan Cheras
Comprehensive Professional Makeup Certification -
Diva Production Academy