Shin Thau Lee

• Planned, designed, and scheduled phases for the project.
• Provide guidance and support to team members, ensuring consistent progress toward goals.
• Lead the team in maintaining smooth operations while making informed, effective decisions to drive success.

• Identified critical bugs through thorough testing processes, enhancing overall product performance.
• Collaborated with development teams to resolve defects and improve the overall stability of applications.
• Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
• Enhanced user experience by conducting usability testing and providing recommendations for improvements.
• Enhanced customer satisfaction by promptly identifying and addressing usability issues in software applications.
• Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
• Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
• Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
• Contributed to increased sales revenue by up-selling relevant products or services when appropriate during support calls.
• Built strong relationships with clients, fostering trust and loyalty through personalized service.
• Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.

• Delivered comprehensive training sessions to merchants, enabling effective use of the white-label app system tailored to their business needs.
• Developed and maintained user-friendly training materials, including guides, videos, and FAQs, to support merchants in understanding app functionalities.
• Conducted one-on-one and group training sessions, both in-person and virtually, ensuring merchants were equipped to maximize app features.
• Provided ongoing support and troubleshooting assistance to address merchant queries and technical challenges promptly.
• Collaborated with internal teams to gather merchant feedback and recommend improvements to app features and usability.
• Ensured that merchants adhered to best practices and fully utilized system capabilities to enhance their operations and customer engagement.

• Accurately input, establish, and publish service or product data to maintain high-quality information standards.
• Advised customers on travel needs, ensuring exceptional satisfaction through personalized recommendations, attentive service, and care.
• Responded promptly and accurately to customer inquiries across multiple communication platforms, fostering trust and reliability.
• Ensured precise and confidential transmission of guest booking details to suppliers.
• Developed an in-depth understanding of various cruise lines’ offerings to provide tailored recommendations based on individual preferences.
• Implemented advanced tools and software for improved client communication and efficient organization of client data.
• Played an active role in planning and organizing promotional campaigns, exhibitions, and special projects to enhance customer engagement and business growth.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Collaborated with team members to meet high standards of service during peak hours.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Prepared beverage/dessert items accurately and quickly, adhering to strict food safety guidelines.
• Maintained a clean and organized work environment for improved customer experiences.
• Kept all prep areas clean by sweeping, mopping, and washing down counters.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
• Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
• Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
• Cleaned and maintained all areas of restaurant to promote clean image.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Kept all prep areas clean by sweeping, mopping, and washing down counters.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
• Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.

1) Waitress

• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.

2) Chess Room Receptionist

• Greet visitors, players, and members warmly upon arrival.
• Ensure chess boards, pieces, and timers are clean, organized, and readily available.
• Report any maintenance issues or equipment shortages to the management.
• Respond to phone calls and in-person inquiries promptly and professionally.
• Monitor the chess room to ensure the safety of all participants.

3) Butchery Kitchen Helper

• Learn proper handling and storage of raw and processed meat products to maintain quality and freshness.
• Help prepare meat for marination, seasoning, or packaging.
• Support chefs and butchers by gathering and preparing ingredients required for recipes or menu items.
• Follow proper sanitization procedures for cutting boards, knives, and other utensils.
• Label and store products in refrigerators or freezers according to safety standards.
• Learn various butchery techniques, such as deboning, filleting, and portioning, from senior team members.
• Understand and follow safety and hygiene regulations, including proper knife handling.
• Take directions and feedback constructively to improve skills and performance.

• Prepare, organize, and maintain documents, records, and files, both physically and digitally.
• Handle data entry tasks, ensuring accuracy and confidentiality.
• Maintain office supplies inventory and place orders when necessary.
• Answer phone calls and direct them to the appropriate personnel.
• Greet and assist visitors, clients, or customers in a professional manner.
• Respond to emails and inquiries promptly and courteously.
• Relay messages and communicate important updates to team members.
• Maintain accurate records of transactions, invoices, and receipts.
• Operate standard office equipment, such as printers, copiers, scanners, and fax machines.
• Perform basic bookkeeping or cashiering tasks, if applicable.