Shin Jeh Lim
IT & Business Management
George Town, Penang,07
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
6
6
Languages
Work History
Director of Operations
Publicite Technology Sdn Bhd
09.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Operation Assistant Manager
Mr DIY Holding Bhd
01.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operations Manager
HURRY POST SG PTE LTD
01.2018 - 03.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Build company website and ordering system
IT Technical Support Specialist
Genting Resort World Berhad
07.2010 - 11.2017
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
Restaurant Waiter
Hong Kong Kim Gary Restaurant
04.2007 - 12.2009
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Cashier
POPULAR Bookstore
01.2004 - 04.2006
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Electonic And Telecommunication Engineering
University Tunku Abdul Rahman
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Penang Chung Ling High School
George Town, Penang, Malaysia 04.2001 -
Skills
Strategic planning and execution
Process Improvements
Workforce Planning
Cost Control
Business Forecasting
Decision-Making
Business Development
Customer Service
Teamwork and Collaboration
Timeline
Director of Operations
Publicite Technology Sdn Bhd
09.2022 - Current
Operation Assistant Manager
Mr DIY Holding Bhd
01.2021 - 07.2022
Operations Manager
HURRY POST SG PTE LTD
01.2018 - 03.2020
IT Technical Support Specialist
Genting Resort World Berhad
07.2010 - 11.2017
Restaurant Waiter
Hong Kong Kim Gary Restaurant
04.2007 - 12.2009
Cashier
POPULAR Bookstore
01.2004 - 04.2006
Bachelor of Science - Electonic And Telecommunication Engineering
University Tunku Abdul Rahman
04.2001 -
High School Diploma -
Penang Chung Ling High School
04.2001 -